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Course catalog / Base edition / Vulnerable Customers

Vulnerable Customers

The bottom line is the same as with all customers: Empathy. The golden rule – treat others how you’d want to be treated. But is there more to it than that? Our course explores how companies can adopt policies that help them to interact with and service vulnerable customers in a considerate way. We’ll make sure everyone taking it understands exactly what vulnerability means, entails and results in, with a view to making sure you can treat all customers fairly when the time comes.

Find out more
how to handle vulnerable customers

In this course, you will learn:

  • How to identify vulnerable customers
  • Different types of vulnerability
  • Some common scenarios
  • Effective communication
  • The TEXAS approach
  • Vulnerability and disclosure
  • How vulnerability relates to data protection and GDPR
Course length
20 minutes
Collection
Customer Service
Language
English
Country/Region
Global

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