• Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial
Litmos
Log in
Contact us
Support
Search
  • Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial

Course catalog / Base edition / Vulnerable Customers

Vulnerable Customers

The bottom line is the same as with all customers: Empathy. The golden rule – treat others how you’d want to be treated. But is there more to it than that? Our course explores how companies can adopt policies that help them to interact with and service vulnerable customers in a considerate way. We’ll make sure everyone taking it understands exactly what vulnerability means, entails and results in, with a view to making sure you can treat all customers fairly when the time comes.

Find out more
how to handle vulnerable customers

In this course, you will learn:

  • How to identify vulnerable customers
  • Different types of vulnerability
  • Some common scenarios
  • Effective communication
  • The TEXAS approach
  • Vulnerability and disclosure
  • How vulnerability relates to data protection and GDPR
Course length
20 minutes
Collection
Customer Service
Language
English
Country/Region
Global

Also of Interest

  • Online Learning Tools
  • Corporate Training Programs
  • Mobile eLearning Tools
  • New Employee Training
  • E-Learning Courses Online
  • LMS
  • eLearning Platform
  • What is a learning management system?
  • See Additional Resources

Solutions by Use Case

  • Employee Training
  • Customer Training
  • Sales Training
  • Operations Training
  • Gig Worker Training
  • Contractor Training
  • Supplier Training

Solutions by Industry

  • Technology
  • Nonprofit
  • Retail
  • Hospitality
  • Healthcare

Contact Us

Contact
USA: +1 925 490 0401
AUS: +61 3 7066 4851
Email
sales@litmos.com
Support
Address
Contact Us
Litmos Reviews Litmos Reviews
Litmos Careers Careers

© 2023 Litmos US, L.P. and affiliates. All rights reserved.

  • Privacy Statement
  • Terms & Conditions
  • Website Terms