Workplace Violence and Aggression (AU)
Workplace violence and aggressive conflicts are a major concern for employers. In today’s environment, what were previously minor issues like customer complaints are more likely to escalate into more serious incidents. Public-facing and essential services such as retail and healthcare are experiencing more and more intense encounters.
It is critical for organisations to protect their workers, whether they are paid employees or volunteers. Employers must take a zero-tolerance approach and manage the risks of violence or aggression in the workplace.
This course provides an overview of workplace violence and aggression, including what it is, the warning signs, who’s at risk, what workers should do if they encounter or witness workplace violence and aggression, and how your organisation can prevent it from happening.
Covered in this course:
- Employees and employers have specific rights and responsibilities for conduct in the workplace.
- Workplace violence and aggression can have negative impacts on workers and organisations.
- There are strategies and steps employees can take if they experience workplace violence.
- How, where and when you work can increase your risk of being a target of violence or aggressive behaviours.
- It is an organisation’s responsibility to identify workplace hazards, provide training and support, and respond appropriately to incidents.
- Australia has several external agencies that provide information and assistance on handling reported workplace violence and aggression.