
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly...
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
It’s World Mental Health Day, a day when people from across the globe are encouraged to educate themselves, raise awareness...
We joke about the way some people can just get things to go their way simply by being them. You...
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You...
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to...
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
O SAP Litmos tem a honra de levar para casa o Prêmio de Ouro de Melhor Avanço em Desenvolvimento de Liderança do Brandon Hall Group em 2019...
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation....
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum...
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
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