Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
How do Lucky Learning Pros Find their Pot of Gold?
It’s St Patrick's Day weekend and millions of people around the globe are about to get their green on and...
Training in the gig economy
You’ve got a great idea for a gig economy business and you’re anxious to join Amazon, Uber, Lyft and a...
What NOT to do in L&D
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...
Engaging Employees to Learn as Part of Your Customer Experience Strategy
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the...
What Makes a Winning Online Course?
Today was Video Friday on L&D Talk. Mark Lassoff was our guest and he made some great points about the...
The Art of Training: Virtual Training Success - Part 1
When it comes to the "The Art of Training”, our first thought is almost always "The Art of Face-to-Face Training"....
5 Types of Content to Deliver via Your LMS
*This is a guest post from our featured blogger Ant Pugh. If you are looking to invest in an LMS...
Why Training Must Align with Organizational Goals
Organizational Imperatives The pressures on organizations aren’t lessening; the pressure to be more agile and adapt continue to increase. And...
The Future of L&D in the New World of Work
This article from HBR.org got me thinking more about how Training, Learning and Development fit into the future of work. Over...
The SXSW Interactive Experience with L&D Perspective
SXSW Interactive is a massive event. Even writing that statement doesn’t feel like I’m doing justice to the size of...
How to Improve Learning Retention by Over 300% - Hint: Don't Bore me!
I attended the Edtech day of Phoenix Startup Week last week. And today some of the presentations went live on slideshare....
Free Your Training Content from the Chains of SCORM
If you've been in the eLearning industry for any significant period of time you know the industry thorn that is...
How to Spend Less on Training Your Franchisees
As a franchisor you want your franchisees to be successful. You need to empower them. They need to know your vision...
Fast Company Growth Requires Faster Training Solutions
From 20 to 200! This is how fast hundreds of small businesses want to grow. Like those currently attending the...
Top 5 Rules for Great Multiple Choice Questions
For many of us who design e-learning, the multiple choice question is the default question format we add at the...
CES2016 Update Part 2: eLearning Mega-trend!
This year’s CES2016 is a glimpse into the near future of tech, but a further future for eLearning. It’s easy...
Future eLearning Tech 2016: Wearable Training Experiences
As 2016 quickly approaches we all look into our crystal balls and pontificate about the coming year. Whether we do...
Why Teaching Might Be a Successful Part of Corporate Training Strategy
Do you make teaching part of your learning strategy? Probably not. It might be on HR's list of things employees...
7 Tips to Practicing the Craft of Instructional Storytelling
"Storytelling is ultimately a creative act of pattern recognition. Through characters, plot and setting, a writer creates places where...