People are the central pillars of any organisation’s success. And if they’re not prepared with the right skills and knowledge at the right time, they won’t be able to deliver the right experiences for the customer. David Wilson of Fosway Group, Europe’s #1 HR industry analyst, explores how to create the learning experiences that impact not just your customers’ experience, but potentially your organisation’s performance.
In this recorded session, you will discover:
- Why learning now has a key strategic opportunity for customer-facing functions
- How to harness next gen learning tools and technologies in your organisation
- Practical ways to create learning journeys that help your people and their performance/speed to competence
- How to make friends with data and start to show the impact of learning
