Archive for "Customer Training"

Creating a Learning Blueprint Build Adaptable L&D at Scale 70% of workers don’t think their employers’ L&D programs are good enough.1 But in the face of unprecedented change – from market disruptions to rapid technological advances – meeting learner needs and business objectives has never been more important. As an... more

Customer Training Playbook Increasing Adoption, Retention and Revenue Why are business leaders prioritizing customer education (CE)? Yielding an average increase of 7.6% in top-line revenue, decreasing customer support costs by 15.5%, and increasing the average lifetime value of customers by 35%, CE provides undeniable business benefits to competitive companies. However,... more