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Posts tagged "Customer Service Skills"

How to Get Your Customer Service Team to Embrace Training

How to Get Your Customer Service Team to Embrace Training

Mar 10, 2020

Tired of listening to your customer service team gripe about “more training?” It’s a common problem for customer service leaders,...

4 Reasons to Invest in Training Gig Workers

4 Reasons to Invest in Training Gig Workers

Jun 5, 2019

There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...

How Training Keeps Your Customers Coming Back For More

How Training Keeps Your Customers Coming Back For More

Dec 6, 2018

Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...

4 Steps to Handling an Irate Customer

4 Steps to Handling an Irate Customer

Aug 10, 2011

By Nancy Friedman, President of the Telephone Doctor If your job entails taking calls or working with unhappy, irate customers,...

Break the Mold with Stellar Customer Service

May 25, 2011

Companies with new products generally lack good customer support at the beginning of their product launch. However, when you find...

‘No Problem’ Is Apparently a Problem

May 18, 2011

By Nancy Friedman, the Telephone Doctor We hear what bugs people a lot in customer service – and often. One...

Financial Effects of Bad Customer Service

Jun 8, 2010

On my past few posts, I’ve pointed out some good customer service…now let’s look at the impact of a negative...

You Have 17 Seconds

You Have 17 Seconds

Feb 21, 2010

What makes a customer interaction successful … the first 17 seconds. I called a wireless phone company yesterday about my...

Reminded of the Olympics

Feb 8, 2010

Olympic Stars – Good Customer Communication Skills? While thinking about my next post, I was reminded of the Winter Olympics…which...

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