
帮助员工入职,提供良好体验
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...