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Posts tagged "employee experience"

帮助员工入职,提供良好体验

帮助员工入职,提供良好体验

Jan 29, 2020

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...

Expectations, Education and Exceptional Experiences

Expectations, Education and Exceptional Experiences

May 23, 2019

I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...

All Roads Lead to Customer Experience

All Roads Lead to Customer Experience

May 6, 2019

Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...

What’s Learning’s Role in Customer Satisfaction

What’s Learning’s Role in Customer Satisfaction

Mar 29, 2019

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...

How emotions influence education

How emotions influence education

Mar 21, 2019

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...

How training sets the stage for your customer experience

How training sets the stage for your customer experience

Feb 21, 2019

Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...

3 ways to prevent employee burnout in the contact center

3 ways to prevent employee burnout in the contact center

Oct 9, 2018

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...

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