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  • 产品
    • LMS全球最易于使用的学习管理系统。
    • 课程稳健的现成学习内容库。
  • 解决方案
    • 按用例
      • 员工培训
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      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
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TTEC transforms customer experiences using Litmos LMS

Watch customer story

22%
increase in employees’ ‘intent to stay’

146%
increase in employee NPS

10%
decline in voluntary attrition

TTEC is a global customer experience company that designs, builds and operates captivating omni-channel customer experiences on behalf of the world’s most innovative brands. The company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust, and safety services.

TTEC is all about the customer and employee experience. In addition to training their own employees, sales and service teams, TTEC provides Call Center Outsourcing Solutions for their clients and needed to partner with a training provider to onboard and train Call Center Agents quickly and efficiently. Prior to Litmos, being able to deploy a learning management system (LMS) in a quick turnaround was quite difficult. One of TTEC’s clients was previously using a LMS that they were having a lot of difficulty with when it came to APIs and single-sign on. TTEC partnered with Litmos to help this client, and over a weekend they got the system deployed. The client was pleasantly surprised at how quick it was to implement and was incredibly satisfied with the overall experience.

TTEC now partners with Litmos on many client projects to help with their training needs, enabling exceptional customer experiences.

ttec

The biggest thing [about Litmos] is the flexibility of the technology and the intelligence of the people who work at the organization. When you blend those two things together, it really makes for a great partnership.

Lamont Exeter
Vice President, Learning & Performance

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按用例划分的解决方案

  • 员工培训
  • 客户培训
  • 销售培训
  • 操作培训
  • 临时工作者培训
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  • 供应商培训

行业解决方案

  • 技术
  • 非营利
  • 零售
  • 酒店业
  • 医疗保健

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