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服务培训的
值得信赖解决方案

What is customer service skills training?

Customer service skills training is designed to improve the productivity, presentation, and overall performance of your customer service team. It’s a crucial component in ensuring brand cohesion across all channels and platforms. In today’s consumer climate, companies need to sell more than just products; they need to sell experiences. That’s what separates you from competitors. In fact, a recent study found that by 2020, customer experience will overtake price and product as the key brand differentiator.

Without a doubt, Service and Support people are on the frontlines in this battle for better customer experience. In a recent study, the contact center software organization Five9 found that 95 percent of consumers said a positive customer service experience makes them want to stay with a company. It’s time to invest in cutting-edge customer service training for your employees, and online training courses are the best and most efficient option.

How to teach customer service skills training

Litmos Training enables you to comprehensively and consistently train service and support agents to skillfully represent your brand experience. You can automate course assignments and quizzes to ensure learners are receiving and retaining information, and offer it from within an integrated environment, such as CRM, where they spend much of their time. From onboarding to ongoing learning, you’ll know that every agent is up-to-speed, on-message, and equipped with the knowledge to deliver world-class customer experiences.

Customer Satisfaction Training with Litmos

You know what it takes to make your customer happy. That’s why the Litmos Training learning management system gives you all the tools to properly train your service and support teams on the nuances of customer experience. As you identify specific needs and areas of emphasis within your unique customer experience program, you have the freedom to adjust any aspect of your online customer service training. Start your free trial now and training today.

开始免费试用 服务培训视频

TTEC

Corinthia Norwegin Air

Why Litmos for Customer Service and Skills Training

这一学习管理系统具有多种主要特性,是您培训服务和支持人员的最佳选择。这些特性是:

无缝集成

无缝集成

Keep service employees in the systems they already know, regardless of any CRM or cloud platform that delivers digital workflow, for zero disruption to productivity. Litmos Training brings the learning to them in their chosen environment by connecting with other popular apps.

轻松的内容管理

轻松的内容管理

定期添加多种不同格式的内容,包括视频、音频文件、PowerPoint、参考文档和 SCORM 文件,从而使服务员工掌握最新动态。在线培训从未如此容易。

以体验为中心的功能

以体验为中心的功能

借助内置功能(如用于完善语音语调和交付的“视频评估”,或定制的学习路径以培养复杂的沟通技能),您的服务员工能够获得广泛的体验培训。

培训内容

现成的客户服务课程

The Litmos Training Content catalog offers a suite of quick, relevant, video-based courses to improve service skills. Choose from topics such as Handling Customer Complaints, Telephone Etiquette, Customer Loyalty, and many more.

The biggest thing [about Litmos] is the flexibility of the technology and the intelligence of the people who work at the organization. When you blend those two things together, it really makes for a great partnership.”

TTEC

Start Your Free Trial Today

开始您的 14 天免费试用,完全没有购买的风险和义务。您甚至不需要提供信用卡号码。只需试用解决方案,亲眼见证您如何显著改变自己创建和管理在线学习的方式。

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按用例划分的解决方案

  • 员工培训
  • 客户培训
  • 销售培训
  • 操作培训
  • 临时工作者培训
  • 承包商培训
  • 供应商培训

行业解决方案

  • 技术
  • 非营利
  • 零售
  • 酒店业
  • 医疗保健

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