Customer Service Training

What is customer service skills training?

Customer service skills training is designed to improve the productivity, presentation, and overall performance of your customer service team. It’s a crucial component in ensuring brand cohesion across all channels and platforms. In today’s consumer climate, companies need to sell more than just products; they need to sell experiences. That’s what separates you from competitors. In fact, a recent study found that by 2020, customer experience will overtake price and product as the key brand differentiator.

Without a doubt, Service and Support people are on the frontlines in this battle for better customer experience. In a recent study, the contact center software organization Five9 found that 95 percent of consumers said a positive customer service experience makes them want to stay with a company. It’s time to invest in cutting-edge customer service training for your employees, and online training courses are the best and most efficient option.

How to teach customer service skills training

SAP Litmos 培训使您能够全面、持续地培训服务与支持人员，以娴熟巧妙地代表您的品牌体验。您可以自动化设置课程作业和测验，以确保学员接收和保留信息，并在其花费大量时间的集成环境（如 CRM）中提供信息。从入职培训到持续学习，您会知道每个人员都能了解最新情况，掌握最新消息，并具备提供世界级客户体验的知识。