Using Learning to Improve Customer Experience

Brandon Hall Group research shows customer satisfaction (CSAT) as the number one business priority for organizations through 2020. It far outranked other goals, such as gaining market share, developing new products, and retaining top talent. But what steps can companies take to proactively improve customer experience (CX) and satisfaction?

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Why your learning strategy should focus on key business objectives.
How high CSAT companies use training to create better experiences.
Why CX and CSAT training shouldn’t just be for frontline employees.
Proven reasons to include partner and customer training in the mix.
Practical ways to leverage learning across multiple audiences to drive CSAT.

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