Litmos LMS

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products…

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good…

Now that we’ve flipped the calendar to October, Litmos LIVE is just a month away. Things are really heating up…

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given.…

You work so hard on your learning programs! It’s difficult work that requires constant attention, great flexibility, and ongoing learning…

It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat…

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software…

Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer…

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons…

Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer…