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The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that…

It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell,…

Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that…

You train your employees and sell to your customers, right?  Well, yes, but you should be training your customers, too. …

I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students,…

We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s…

Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re…

The remote workforce is growing.  Numbers from Gallup show that 43 percent of employees work remotely at least some of…

Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude,…

From the perspective of Learning & Development, performance support and learning are very different things. One is to help succeed…