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It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat…

Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer…

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons…

Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer…

In today’s business environment, challenges come fast and furious. Too often, the learning function finds itself continually putting out fires,…

The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that…

It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell,…

Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that…

You train your employees and sell to your customers, right?  Well, yes, but you should be training your customers, too. …

I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students,…