Skip to main content
Litmos
  • Client Login
  • Client Support
Search
  • Products
        • Best-in-class training across the enterprise

        • Icon Image

          LMS

        • Icon Image

          Training content

        • Icon Image

          Services

        • Icon Image

          Litmos AI

  • Features
        • Icon Image

          AI Assistant

        • Icon Image

          AI/ML Video Assessments

        • Icon Image

          AI Playlists

        • Icon Image

          Content Authoring Tool

        • Icon Image

          External Training

        • Icon Image

          Instructor-Led Training (ILT/vILT)

        • Icon Image

          Integrations

        • Icon Image

          Gamified Learning

        • Icon Image

          Multilingual Learning

        • Icon Image

          Mobile Learning

        • Icon Image

          Reporting & Analytics

  • Solutions
        • Solutions by Use Case

        • Icon Image

          Compliance training

        • Icon Image

          Onboarding

        • Icon Image

          Customer Training

        • Icon Image

          Sales Training

        • Icon Image

          Employee Development

        • Icon Image

          View All Use Cases

        • Solutions by Industry

        • Icon Image

          Financial services

        • Icon Image

          Healthcare

        • Icon Image

          Manufacturing

        • Icon Image

          Technology

        • Icon Image

          Construction

        • Icon Image

          View All Industries

        • Litmos For

        • Icon Image

          Enterprise

        • Icon Image

          Mid-Market

        • Icon Image

          View All

  • Customers
        • Customer experience

        • Icon Image

          Customer stories

        • Icon Image

          Reviews

        • Icon Image

          Lenny Awards

        • For our customers

        • Icon Image

          Customer hub

        • Icon Image

          Support

  • Pricing
  • Resources
        • Learning hub

        • Icon Image

          Blog

        • Icon Image

          Resource library

        • Icon Image

          Webinars & events

        • Essential guides

        • Icon Image

          LMS 101

        • Icon Image

          eLearning blueprint

        • Icon Image

          AI learning

  • About
        • We empower learning

        • Icon Image

          About Litmos

        • Icon Image

          Newsroom

        • Icon Image

          Careers

        • Icon Image

          Awards

        • Icon Image

          Find a partner

        • Icon Image

          Become a partner

Free trial

Welcome to the Litmos Support Hub

Log in to Litmos Support

How to Access and Use Customer Support

FAQ for Litmos Customers

How do I add an additional user to create cases for my company in the Customer Portal?
If you have access to the Customer Portal, you can submit a request to our Customer Portal Access Team. Before submitting a request to have an additional user created, the user’s Litmos LMS access will need to be Account Owner or Administrator. If they are not currently one of these roles, please upgrade them before submitting a request:

  1. Log into the Customer Portal
  2. Click on your username in the upper-right-hand corner
  3. Click My Account
  4. Click Request New Customer Portal User, located in the middle of the page
  5. Enter the First Name, Last Name and Email Address of the person that needs to be added to your account.

Once this user has access, they can access the Knowledge Base Articles and create cases with our Support team.

How do I gain access to the Customer Portal if I don’t have a login, or my company no longer has a Customer Portal User available at the company?
If you are not on a Trial Account and are an Account Owner or Administrator in your LMS, please email portalaccess@litmos.com and provide the below information:

  • Name:
  • Company:
  • Email address:
  • Litmos domain (website url post login):
  • Title:
  • Phone Number:

Please note that access to the Customer Portal is limited to Account Owners and Administrators only. If you do not have this level of access, the request will not be processed.

We’ll take it from there!

How many Customer Portal users can I have?
You can have up to 4 active Customer Portal Users. If you require additional users to access the portal, we recommend that you create a Distribution List or Shared Mailbox (you may need to reach out to your IT department), and request that we create a Customer Portal user using the DL/Shared Mailbox details. If you are already at this threshold and require an account to be created, we can provide you with a list of current Customer Portal users and we can deactivate one to allow the creation to occur.

Where can I find the help documents for how to use Litmos?
Litmos help documents are located here: https://www.litmos.com/docs/litmos

How do I search for knowledge articles?
Knowledge articles will be accessible within the Customer Portal under Knowledge Articles.

How do I access Support?
Navigate to the Customer Portal and use the login credentials you were provided in email.

Will I be required to log into a Customer Portal to log a case, or can I send an email to an email address?
You will be required to log into the Litmos Customer Portal in order to submit a case and interact with our Support team.

Litmos
Contact sales
Solutions by Use Case
  • Company
  • Newsroom
  • Awards
  • Customers
  • Careers
  • Customer portal
  • Partner portal
Products
  • Products
  • LMS
  • Courses
  • Services
  • AI solutions
  • Mid-Market
  • Enterprise
Features
  • Features
  • Content authoring tool
  • AI assistant
  • AI Video assessments
  • External training
  • Gamification
  • Multilingual learning
Solutions
  • Solutions
  • Employee development
  • Customer training
  • Sales enablement
  • Compliance training
  • Onboarding training
Resources
  • Resources
  • Blog
  • LMS 101
  • eLearning
  • AI learning
  • Webinars
© 2025 Litmos US, L.P. and affiliates. All rights reserved.
  • Privacy Statement
  • Terms & Conditions
  • AI Principles
  • Website Terms
  • Modern Slavery Statement
  • Accessibility Statement
x-logo x-logo Linkedin-logo Facebook Instagram
Register for early access to Litmos Features

Release Notes feedback

"*" indicates required fields

Please provide your email and indicate which domain(s) you'd like the new features enabled.