Guide Your Customers From First Use to Lasting Value
Litmos enables customer education that supports your customers at every stage, from helping them to onboarding quickly, accelerate time-to-value, and succeed over time. The result? Stronger product adoption, higher retention, and customers who become advocates for your business.
What Litmos Helps Companies Achieve With Customer Education
A complete platform for building customer training at scale — from onboarding journeys to certification programs.
Drive Faster Customer Onboarding
Help customers realize value from your product sooner, without relying on support or CSM bandwith. Structured onboarding flows let customers complete at their own pace, on any device, in their preferred language.
Create a Cohesive Brand Experience
Deliver a seamless, professional learning experience that feels like a part of your product, not a separate system.
Improve Customer Engagement
Give customers clear milestones and recognition to keep them moving forward. Digital certificates reinforce mastery and drive customer engagement.
Scale Without Adding Headcount
Automate training delivery so that your team can support more customers without increasing workload. Trigger training automatically based on customer lifecycle stage, product tier, or behavior signals.
Reduce Churn Risk with Early Visiblity
Identify disengaged customers before they churn. Tracking real-time learning analytics and adoption signals helps customer-facing teams reduce churn risk with early visiblity into training progress.
Expand Globally with Confidence
Deliver consistent training experiences across regions and languages with content in 37+ languages and localized learning experiences.
Keep Pace with Product Innovation
Ensure that customers always have up-to-date guidance as your product evolves with rapid content updates, AI supported content creation, and version control – no engineering required.
Tie Training to Revenue Outcomes
Prove the business impact of customer education on retention and growth. Integrations with CRM and customer success platforms help you to connect learning to revenue outcomes.
Learning That Moves at the Speed of Your Product
Your product evolves constantly. Litmos makes it easy to update training content in real time — so customers always have the most current guidance. Deploy content for feature launches in hours, not weeks. Give your team the tools to create, iterate, and publish training without engineering support.
Connect Training to Customer Outcomes
Integrate with your CRM or customer success platform to connect training data to business outcomes. See which customers are trained and what that means for retention and expansion revenue.
What Is Customer Education?
Customer education is the practice of using structured learning programs to help customers successfully adopt and use your product. Unlike reactive customer support, it is proactive — equipping customers before they encounter problems. Effective programs include: product onboarding courses, feature training, certification programs, and self-serve knowledge libraries. For B2B SaaS companies, customer education is one of the highest-ROI investments a customer education team can make.
The Business Case for Customer Education
Organizations that invest in structured customer education consistently outperform those that rely on reactive support. Educated customers adopt more features, submit fewer support tickets, renew at higher rates, and expand more readily.
of customers who churn never fully adopted the product
higher feature adoption among customers with structured education programs
reduction in support ticket volume when customer education is deployed at scale
organizations use Litmos to deliver customer education that drives adoption and retention/
NavBLUE
“Since implementing Litmos and single-source content creation, support tickets from our customers on functional ‘how to’ questions has decreased significantly. Now our support team can focus on customer software issues instead of training customers on processes.” – Erica Marten, Head of CX Process Optimization Strategy & NAVBLUE Academy
Global customers trained with only 3 full-time Instructional Designers
Hewlett Packard Enterprise
“Today, we run over $50 million through the Litmos system in terms of training registrations. And, we’ve done well over $200 million in the four years that we’ve been on the platform… We’re extremely happy to be running our commercial training program on the Litmos platform.” – Richard Kerridge
Generated from external training
ADP
“We did extensive research on different LMSs and we found that Litmos offered the most functionality and we really were impressed with their intuitive user interface. We’re really looking forward to our partnership with Litmos and making our world-class programs even better.”
clients served
countries
FAQs
How does Litmos support customer education and adoption?
Litmos is designed for high-volume training, enablement, and learning use cases. You can enroll thousands of external learners simultaneously, automate onboarding sequences, and manage multiple customer segments — without adding operational overhead.
How does Litmos help reduce customer support ticket volume?
When customers understand your product, they need less help. Litmos enables you to build structured customer education programs that guide users from onboarding through advanced feature adoption — so they find answers in your academy before they file a ticket. In fact, companies that implement customer education programs report an average increase in product adoption by up to 38.3% and a 15.5% decrease in customer support costs. (Source)
Organizations using Litmos for customer education typically see a meaningful reduction in repetitive support escalations, because educated customers are more self-sufficient, more confident, and less likely to churn when something goes wrong.
Can Litmos support a branded customer education academy?
Yes. Litmos includes multi-brand portal capabilities that allow you to deliver a fully branded customer education experience — with your logo, colors, domain, and content — separate from any internal employee training. You can create tiered access levels, offer free and paid course content, issue completion certificates, and give customers a dedicated learning environment that reflects your brand and reinforces the value of your product.
How does Litmos connect customer education to renewal and expansion outcomes?
Litmos gives customer success and revenue teams the visibility to connect training completion to product behavior and business outcomes. You can track which customers have completed onboarding, which features they’ve been trained on, and where engagement is dropping — then use that data to prioritize outreach, trigger intervention workflows, and demonstrate the ROI of your education program to leadership. Customers who complete structured education programs are measurably more likely to renew and expand.
Customer Education Essentials
Guides and case studies on building scalable customer training programs that drive adoption and retention.
Ready to Scale Your Customer Training?
See how leading organizations turn customer education into a competitive advantage. Talk to a Litmos expert today.