3 ways to prevent employee burnout in the contact center
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Unveiling a Legendary L&D Speaker Lineup at Litmos LIVE
Now that we’ve flipped the calendar to October, Litmos LIVE is just a month away. Things are really heating up...
Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
Announcing the 2nd Annual Lenny Awards
You work so hard on your learning programs! It’s difficult work that requires constant attention, great flexibility, and ongoing learning...
A Megadose of Inspiration & Ideas: Introducing Litmos LIVE
It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat...
Using All the Features: Beating the 80/20 Rule with Customer Training
It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software...
Required Learning: When Training Is Life-Saving
Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer...
8 Overlooked Mobile Learning Benefits For Customer Service Online Training
Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons...
Clark Quinn
Christopher Pappas
Shannon Tipton
Rory Cameron