Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Training from the mall this month?
‘Tis the season for PTO. Workers will be working a lot less this month. From family obligations to holiday-related events...
Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
SAP Litmos Rocked L&D Innovation and Tech Fest in Sydney!
Wow, what a week it’s been for the SAP Litmos ANZ team! We couldn’t be prouder to sponsor two days...
The Top Five Ingredients for a Perfect Training Recipe
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Sales Training: Product Knowledge, Soft Skills, or Both?
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration...
Clark Quinn
Christopher Pappas
Shannon Tipton