Training for a Mentally Healthy Workplace
Did you know mental illness is now recognised as a leading cause for workplace absences, sick leave and long-term work...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
Video Assessments: The Human Connection eLearners Need to Succeed
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class....
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
SAP Litmos & TTEC Win Gold Brandon Hall Group Award
SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...
Why Gamification is a Natural Fit for Sales Training
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Your Culture Needs More CX Training
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
What's L&D's Role in Supporting the Brand Promise?
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Essential Training KPIs You Should Be Measuring
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...
What to Do When Partners Don’t Take Your Training
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
What's Organizational Intellectricity & Why Does It Matter?
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation....
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
SAP Litmos was BALLIN at ATD 2019
ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
SAP Customer Experience LIVE: Takeaways from a Five-star Experience
It’s hard to believe that SAP Customer Experience LIVE is over! Time flies when you’re having fun and learning how...
Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards...
All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction...