This article was updated on January 22, 2026 The landscape of instructional design and eLearning continues to evolve at a breakneck pace. It can be hard for L&D, HR, and Operational leaders to stay ahead of the curve, when it comes to training trends, terms, and best practices. That’s why... more
SaaS customers in 2026 are looking for seamless self-service user experiences – and that extends to onboarding, product education, and developer enablement. As products evolve and customer expectations rise, onboarding has become a critical driver of adoption, retention, and long-term growth. Yet, many SaaS companies treat onboarding as a one-and-done... more
Nearly 60% of professionals surveyed by Quickbase in 2025, reported spending more than 11 hours a week searching for information across inboxes, spreadsheets, and disconnected tools. For SaaS organizations, that lost time shows up most clearly during onboarding and enablement – when employees, customers, and partners are forced to piece... more
A recent study from Microsoft and Training Magazine shows that 72% of L&D leaders see learner engagement as the biggest obstacle to virtual instructor-led training (VILT). Ever since workplace learning went online, employers have been looking for ways to maintain the attention of their teams. But what does learner engagement... more
With value-sensitive buying committees, fast-moving product roadmaps, and lean CX teams, the way you activate customers – not just acquire them – determines whether revenue grows, expands, or stalls. Customer training should never be a bottleneck. In 2026, onboarding needs to function as a scalable system that helps customers, partners, and... more
L&D professionals often sit at the intersection of multiple organizational priorities, each shaped by shifting business needs, employee expectations, and strategic goals. Yet too often, L&D decisions are made in isolation, relying on assumptions about what stakeholders want or what learners need. A more effective approach involves deliberately engaging stakeholders... more
Key Takeaways: The holiday season is a critical and stressful time for retailers, with high sales projections and immediate support demands for an influx of customers, products, and temporary staff. A Learning Management System (LMS) is essential for retailers to manage training across distributed teams, ensuring consistent knowledge for associates,... more
Nonprofits are in the midst of a personnel crisis. Staffing issues in the nonprofit sector have worsened since the pandemic, fueled by both employee burnout and financial pressures. A recent study found that nearly 75% of nonprofits have unfilled jobs. The roles that interact with the public are the ones... more
The ADDIE process (Analysis, Design, Development, Implementation, and Evaluation) remains one of the most widely used frameworks for guiding the design of effective learning solutions. ADDIE consists of five interconnected phases: Analysis identifies the performance problem and learner needs, while Design and Development translate those findings into a structured learning... more
The hospitality industry is a wide sector, encompassing hotels, restaurants, travel agencies, tourism, and events, but all of those businesses share a common goal: to provide an unforgettable customer experience. The industry depends on its workers to provide top-notch, white-glove service, but recently, the hospitality industry has been struggling to... more
