What to Do When Partners Don’t Take Your Training
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
What's Organizational Intellectricity & Why Does It Matter?
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation....
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
SAP Litmos was BALLIN at ATD 2019
ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
SAP Customer Experience LIVE: Takeaways from a Five-star Experience
It’s hard to believe that SAP Customer Experience LIVE is over! Time flies when you’re having fun and learning how...
Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards...
All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction...
Powering customer experiences that count
In the second part of this guest series, David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry...
Learning, what is it good for?
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...
6 Top Tips To Measure Online Training With LMS Metrics
Analytics are generally used to market and attract new customers to your brand. Big Data can also help you determine...
The importance of partner training
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...
What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
The Countdown for SAP Customer Experience LIVE is On!
The countdown leading up to SAP Customer Experience LIVE is on and we have some exciting news and updates around...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
How do Lucky Learning Pros Find their Pot of Gold?
It’s St Patrick's Day weekend and millions of people around the globe are about to get their green on and...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
Honoring International Women's Day
Today, the world is celebrating the achievements of women! A heartfelt cheers to that from our team to yours. If...