Key Takeaways: Self-service customer training improves loyalty and reduces support calls by empowering clients to help themselves. Most customers prefer self-service options for simple problems and expect accessible resources from brands. Well-designed training can double as ongoing marketing and create opportunities to promote additional products. If businesses don’t provide effective... more
A guide to creating customer training that drives satisfaction, retention, and revenue and growth. Customer education (CE) has become a critical component for driving adoption, retention, and revenue across industries, with research showing that customer training can yield top-line revenue increase of averaging 7.6%.2 With its latest customer training playbook,... more
Key Takeaways: Engaging, accurate, and relevant compliance training helps employees retain and effectively apply critical compliance information. Staying on top of compliance training is more than a regulatory requirement; strong compliance training programs create an organizational culture of integrity and trust. Continuously updating compliance training, incorporating employee feedback, and offering... more
Key Takeaways: Almost half of healthcare leaders plan to leave their organizations within a year due to high stress and burnout. L&D can mitigate leadership turnover by focusing on succession planning and executive stress reduction. Growing internal talent through structured training, mentorship, and tailored leadership training can build leadership pipelines,... more
Onboarding is a critical process that sets the tone for an employee’s journey within a company. Yet, the traditional approach of limiting onboarding to the first 30, 60, or 90 days is often insufficient for fostering long-term engagement and productivity. Organizations must move beyond these boundaries and embrace a continuous... more
A High-Level Overview of “Rev up Revenue: Sales Training for Every Career Stage” – from Litmos. In today’s hyper-competitive business landscape, organizations are rethinking how they approach sales training and revenue enablement. The Litmos eBook, “Rev Up Revenue: Sales Training for Every Career Stage,” provides a comprehensive roadmap for leveraging... more
Key takeaways: Adaptive learning tailors content delivery to individual learners, enhancing engagement and comprehension in corporate academies. Generative AI surpasses traditional branched learning by creating personalized, dynamic learning paths in real-time. Corporate academies can utilize adaptive learning to repurpose and modernize older content through chatbots that serve up just-in-time learning... more
L&D success in the workplace is not measured solely by the number of training hours completed or the latest digital tools deployed. Instead, success is determined by the tangible and intangible shifts in employee capability, organizational performance, and the alignment of learning initiatives with strategic business goals. L&D success is... more
In the U.S. 98% of the population have mobile phones, and 91% have smartphones. Phones have become more ubiquitous than computers. The last census found that just 81% of U.S. households had desktop or laptop computers. You probably guessed this already, but most people have a mobile phone. Mobile learning,... more
The architecture, engineering, and construction (ACE) industry is currently dealing with a talent shortage. According to research from Deloitte, the sector had an average of 382,000 job openings each month between 2023 and 2024, a problem that’s been ongoing for the last few years. It’s been difficult for construction firms... more
