It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat with the same colleagues, grumble at the same challenges, and smile at the same silly inside jokes. And while you truly care and genuinely try to do your best, sometimes you’re at a loss for […]

Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer experience training that improves the flow of business and soft skills training that enhances human interactions. These subjects allow us to be creative and even a bit playful in discussing the value of corporate learning […]

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore We often think of customer service […]

Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer journeys. Have you ever been disappointed? Most likely, your story starts with a “They promised me...” and ends with a “They just refused!” Consider the classic Jerry Seinfeld "reservation scene" where he and Elaine show […]

In today’s business environment, challenges come fast and furious. Too often, the learning function finds itself continually putting out fires, rather than planning for the organization’s future. The digital transformation that many companies are looking to make is only exacerbating this situation. Learning needs to get ahead of the curve and help the organizations get […]

The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that staff can provide answers ‘on demand’, and employees expect support in the moment. We’re moving learning to the workflow, and this has some important implications. Major factors include moving from learning beforehand to supporting in […]

It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell, sell, sell no matter what. However, the research and real-world outcomes show that most salespeople, in fact, benefit substantially from ongoing training. It keeps them not only abreast of the latest product information, but also […]

Have you ever seen a road construction project designed to accommodate more traffic and ease congestion, only to see that when it was completed, the growing population simply filled the new road and gridlock continued? I see similar patterns within organizations as they attempt to plan for the future. For decades, companies tried to become […]

You train your employees and sell to your customers, right?  Well, yes, but you should be training your customers, too.  Why? We’ve written before about the benefits of continuous learning in the workplace. Like your employees, your clients crave knowledge, but unlike your employees who often have access to a learning platform, clients don’t always […]

I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students, including Carrey, at the school practice Transcendental Meditation. You can watch the B-Roll here or the full speech here.  There were many gold nuggets in his address, however for this post about self-sabotaging your learning efforts, one stood […]