Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
SAP Litmos Rocked L&D Innovation and Tech Fest in Sydney!
Wow, what a week it’s been for the SAP Litmos ANZ team! We couldn’t be prouder to sponsor two days...
The Top Five Ingredients for a Perfect Training Recipe
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Sales Training: Product Knowledge, Soft Skills, or Both?
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration...
Salespeople: It's Halloween but Don't Be Creepy
A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard...
Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training
As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes...
Customer Training: Are You Ahead of the Curve?
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance...
The Power of People in Learning
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly...
In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
Honoring World Mental Health Day
It's World Mental Health Day, a day when people from across the globe are encouraged to educate themselves, raise awareness...
Your Company's Growth Demands CX Training
We joke about the way some people can just get things to go their way simply by being them. You...
SAP Litmos a Leader in G2’s 2019 Corporate LMS Grid
We at SAP Litmos are leaping into fall with high energy and tons of momentum! To start the season off...
Training to Create a Barrier-free Work Environment
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You...
Training at Non-profits: How Girl Scouts San Diego Empowers its Volunteers
When Girl Scouts San Diego (GSSD), was looking for a way to train its troop leaders, the organization faced a...
5 Types of Learning Content You Should Buy Off the Shelf
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to...
Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
Training for a Mentally Healthy Workplace
Did you know mental illness is now recognised as a leading cause for workplace absences, sick leave and long-term work...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
Video Assessments: The Human Connection eLearners Need to Succeed
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class....
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...