Tech Savvy and Time Poor – Training the Modern Worker
In a typical work week, workers have just one per cent of their time to focus on training and development....
Keeping Employees Safe & Satisfied: Keys to Training in the Packaging Industry
The packaging industry has faced increasing scrutiny in recent years as it has had to adjust to ever-changing compliance regulations,...
To Centralize or Localize? Solving the L&D Locus Issue
One of the many trade-offs in L&D is whether to have instructional design (ID) centralized or localized. Sure, it can...
Start the New Year Right by Focusing on Employees
Happy New Year! Are your learning programs ready for a fresh start or even just a little makeover? The name...
Looking Back on a Great 2019
Every year seems to fly by faster than the last, doesn't it? Well, 2019 was no exception. Hopefully, you're still...
3 Gifts to Give Every Learner
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we...
Training in 2020: Five Priorities for the New Year
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations...
Corporate Training Content: Directions in Curation
One of the mantras I’ve championed is "curation over creation." And I still believe it. It’s just that the task...
Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Training from the mall this month?
‘Tis the season for PTO. Workers will be working a lot less this month. From family obligations to holiday-related events...
Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
SAP Litmos Rocked L&D Innovation and Tech Fest in Sydney!
Wow, what a week it’s been for the SAP Litmos ANZ team! We couldn’t be prouder to sponsor two days...
The Top Five Ingredients for a Perfect Training Recipe
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Sales Training: Product Knowledge, Soft Skills, or Both?
A couple of years ago, I conducted a series of interviews with sales leaders as part of an in-depth exploration...
Salespeople: It's Halloween but Don't Be Creepy
A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard...
Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training
As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes...
Customer Training: Are You Ahead of the Curve?
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance...
The Power of People in Learning
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly...
In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
Honoring World Mental Health Day
It's World Mental Health Day, a day when people from across the globe are encouraged to educate themselves, raise awareness...