I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones. It’s somewhat of a joke, as I like to believe I have lots of good ideas, but it’s also true. Since systematic creativity isn’t an oxymoron, there are practices we can use to increase the […]

Of late, I find a number of my posts are about taking down silly articles. And, I find that the claims are increasingly irritating. Now this probably isn’t new, I’m just more ‘sensitized’, but I see some recurrent themes, and I think it’s worth thinking about what they’re doing and what you should watch out […]

This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking for comfy blankets, super soft socks, cozy pajamas, etc. You get the idea. Some trend trackers will say this has to do with the overall world we live in. As a rule, adults are seeking […]

Once again, it's time to start worrying about a new generation coming into the workforce.  In fact, the worrying has already begun. A recent study showed that managers are not excited to welcome Generation Z, which has already begun to enter the workforce. They're voicing concerns familiar to anyone who has ever read a think […]

Happy Halloween! And Feliz Día de los Muertos to our friends in Mexico and Latin America! Before you get decked out in full zombie costume to take the kids trick or treating, or to take yourself to a super spooky party, please take a few bone-chilling minutes to make sure you’re not scaring your learners […]

Videos are memorable, entertaining, and visually engaging, which makes them the perfect addition to your external sales team online training. But how can you use these powerful online training tools to increase profits and retain your top talent?                    How To Use Videos In External Sales Team Online Training Your external sales staff needs to […]

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. But the truth is that those same customers, the ones we are happy to serve, are […]

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills?  The principles behind human learning are still key. The nature of the […]

Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude, train skill. Yet, in today's rallying cry for more technical training, this important message gets lost in the crowd. Soft skills are pushed aside to feed the technical need obsession. There is no quarrel that the need […]

Conference season is upon us. This year is already off to quick start with an array of high-impact learning conferences, such as ATD Tech Knowledge, Brandon Hall Group's HCM Excellence, and Learning Technologies in London. There are some real biggies coming up in March, where I'll be attending, and I know you'll find the Litmos crew […]