David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on how learning contributes directly to your customers’ experience – and ultimately your organisation’s bottom line results. ~~~ If you break it down, learning should be a key foundation of any organisation’s success. Hitting sales targets, […]

Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to support them, you maintain a robust partner program. You offer a partner portal with comprehensive documentation, an incentive program to motivate them, and marketing materials they can use in their own efforts. But are you […]

The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using independent contractors instead of employees. And, there are complex and limiting constraints about how you can work with these folks. Most importantly, you can’t require them to take training! So, what can you do? In […]

The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need 790,000 commercial pilots and 890,000 new cabin crew members in the next 20 years. This is a concern for several reasons, including the fact that airline positions require a lot of training. Commercial pilots, for […]

Learners are inching closer to the center of learning but still have a way to go. For the better part of a decade, learning professionals talked about making learning more learner-centric and it’s only increased with the renewed focus on the learner experience. But in terms of actual results, the shift has been much slower […]

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight eight skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider Your customer service staff deals with any number of challenges every day, ranging from […]

You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends for this training to be just-in-time learning — if they need a little help, they take a learning module in your LMS, and then they return to what they were doing in the CRM, and perform […]

Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the lens will focus, and companies truly begin to understand the possibilities in front of them — just in time for all those 2020 predictions to come to fruition. This will be the year organizations realize […]

I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones. It’s somewhat of a joke, as I like to believe I have lots of good ideas, but it’s also true. Since systematic creativity isn’t an oxymoron, there are practices we can use to increase the […]

Of late, I find a number of my posts are about taking down silly articles. And, I find that the claims are increasingly irritating. Now this probably isn’t new, I’m just more ‘sensitized’, but I see some recurrent themes, and I think it’s worth thinking about what they’re doing and what you should watch out […]

This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking for comfy blankets, super soft socks, cozy pajamas, etc. You get the idea. Some trend trackers will say this has to do with the overall world we live in. As a rule, adults are seeking […]

Happy Halloween! And Feliz Día de los Muertos to our friends in Mexico and Latin America! Before you get decked out in full zombie costume to take the kids trick or treating, or to take yourself to a super spooky party, please take a few bone-chilling minutes to make sure you’re not scaring your learners […]

Artificial intelligence is a term that comes with a lot of baggage, thanks to popular culture. From Asimov to Westworld, machines that act and think like humans are a mainstay in science fiction. In reality, however, there are limits to what artificial intelligence can do: machines don’t make good decisions on their own, and they’re […]

The ATD 2017 International Conference and Expo in Atlanta is THE place to be May 21-24! This is an awesome event with tons of info-packed sessions, so be sure to come prepared to learn the latest trends and best practices to design, deliver, and measure your learning programs. We’d love to hear what you think […]

Every month I contribute a short video segment as the US correspondent for LearningNow.TV. For January, I compiled a brief recap of my experience at CES2017. I did not focus too much on the training/learning potential of these gadgets in my report. However, I think it's important to note that I did not capture these moments […]

Don’t expect better results from your training programs if you aren’t willing to change how you think about corporate training. If you have specialized in online learning or eLearning for your entire career, it’s time to get back to the human side of your chosen profession. Get back into the classroom. And if you’ve always […]

There are over 700 LMS on the market. It's a minefield. Choosing the correct LMS can make or break a project. In this 2-part article, we'll outline some common mistakes that should be avoided when you choose your next LMS. I spoke at length with a client last night who was looking to choose an […]

Several years ago now, some colleagues and I shared our disappointment in the state of eLearning.  We felt that the promise wasn’t being lived up to, and wanted to do something about it. Out of that frustration was born the Serious eLearning Manifesto, a plea for eLearning quality.  We created a site and asked colleagues […]

I'm not talking about creating a training course about employee engagement and happiness. I believe the training department can directly impact employee happiness and satisfaction by empowering employees to teach. And you need a cloud based LMS platform to do it. Employee engagement is a hot topic. There is a lot of data to support […]

Did you know that the science of VR was discovered as far back as the 1830s? I didn't either. But with VR being such a hot topic I did some quick research and discovered some interesting insights. The most important thing about VR to remember is that it is not new. And that, while I am […]

Learning Live 2016 was another great success. What a fantastic group of L&D professionals! If you tend to judge the events you attend by size then you might want to reconsider. Smaller events like Learning Live are beginning to show up the larger events. Learning Live had all the right amounts of content and networking. Special […]

You are an experienced instructional designer and you've even got some tech chops. The creative solutions you provide for your business are good, but you know there is more you can do. There is a big quarterly review meeting coming up and you've been invited. Now what? Your graduate education did not include "Talking to […]

Today was Video Friday on L&D Talk. Mark Lassoff was our guest and he made some great points about the qualities of great online learning courses. The entire video of our conversation can be viewed here.  IMPORTANT NOTE: Mark Lassoff creates fantastic online courses that he sells. He is in the business of creating training […]

This post is about one simple question: Do you listen to podcasts? I have been listening to podcasts for a long time. At least since my first iPod. Remember the "click wheel?" I had a long commute to work at the time and found the drive a perfect opportunity to consume content. I also remember attempting […]