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Customer Training and Customer Experience Design

May 15, 2025 | Articles, Customer Training and Customer Experience Design

Understanding the Role of Training in the Extended Enterprise

There’s much talk about the “extended enterprise” today. Folks are recognizing that links between suppliers, partners, customers, and other stakeholders extend business relationships beyond the traditional boundaries of the organization.  Consequently, organizational responsibilities also extend those boundaries. One of the responsibilities that does so is learning and development (L&D). Your... more

Partner wearing a headset, training on her laptop at an office.
Apr 17, 2025 | Articles, Customer Training and Customer Experience Design, L&D Leadership & Culture, Litmos and Learning Industry News

Small Team, Big Impact: NAVBLUE’s Scalable Learning Culture with Litmos

In the fast-paced world of aviation, staying ahead isn’t just about cutting-edge technology—it’s about empowering people. NAVBLUE, a global flight operations solutions provider and Airbus subsidiary, is doing just that. With a lean team and a clear mission, NAVBLUE has transformed training across their business using Litmos. The result? A... more

navblue learning
Feb 24, 2025 | Articles, Customer Training and Customer Experience Design

Communities of Practice for Customer Onboarding

When you’re onboarding new customers, you’re probably thinking of the information you need to offer them. What learning do they need to use your product effectively? What do you need to teach them in order for them to become power users, and how can you give them the best possible... more

Customer using a laptop in a conference room. Customer training.
Nov 13, 2024 | Articles, Customer Training and Customer Experience Design, Training Trends

What are Power Skills? The Newest Secret Weapon for Customer Retention

Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more

Oct 28, 2024 | Articles, Customer Training and Customer Experience Design

Webinar Recap: Learning Leaders Explore How Microlearning Impacts Customer Experience

In a recent webinar titled “The Learner is Always Right: Improving the Customer Experience with Microlearning,” two learning leaders – Dr. Jill Stefaniak (CLO, Litmos) and John Leh (CEO, Talented Learning) – discussed how microlearning is revolutionizing customer experience (CX). This engaging and insightful session explored the advantages of microlearning, common... more

microlearning increase cx
Oct 9, 2024 | Articles, Customer Training and Customer Experience Design

How to Prepare for Black Friday: A Guide for Customer Experience Teams

Fall might just be starting, but customer experience and sales teams know better than anyone: holiday shopping is on the way. Now is the time to prep your teams for the Black Friday eCommerce rush. Customer experience and sales reps have a stressful enough job as it is, and the... more

guide for CX teams preparing for Black Friday
May 1, 2024 | Articles, Customer Training and Customer Experience Design

Using All the Features: Beating the 80/20 Rule with Customer Training

It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought. This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would... more

Using All the Feature: Beating the 80/20 Rule with Customer Training
Apr 2, 2024 | Articles, Customer Training and Customer Experience Design

What’s the Business Impact of Customer Training?

The many disruptions that arose from the COVID-19 pandemic have led to an evolution in the way we work and the way we buy. Customer expectations have also evolved – often exceeding the capabilities of overburdened customer support teams. Instant and seamless support is now considered a given for consumers... more

business impact of customer training
Mar 20, 2024 | Articles, Customer Training and Customer Experience Design

Getting Started with Customer Training: A Beginner’s Guide

It’s no secret that happy customers are great for business. Happy customers are loyal; they renew subscriptions, tend to buy more than just their initial purchase, and they can be your best brand ambassadors. Happy customers also make a noticeable difference in your bottom line; Bain & Company found that... more

beginner's guide to customer training
Mar 12, 2024 | Articles, Customer Training and Customer Experience Design

Looking for Gaps in Your Revenue Enablement Strategy? Start with CX and Customer Training

Generating revenue: it’s the job of your sales team, right? Not exactly. While your sales teams’ job is to make sales and close deals with new customers, several teams work together to generate revenue. Marketing creates the assets that generate warm leads for sales. The sales team gets conversations going... more

revenue enablement strategy starts with customer experience and training
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Recent Posts

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  • Understanding the Role of Training in the Extended Enterprise

Featured Bloggers

Liz JukovskyLiz Jukovsky
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Kate BosKate Bos
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