Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end their relationship with your business. In other words, it’s the opposite of customer retention. No company wants a high rate of churn — it means their sales department is working hard to acquire new customers while […]

Once again, it's time to start worrying about a new generation coming into the workforce.  In fact, the worrying has already begun. A recent study showed that managers are not excited to welcome Generation Z, which has already begun to enter the workforce. They're voicing concerns familiar to anyone who has ever read a think […]

If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs —  like a music lab, a photo walk, or kids' programs.  Today at Apple may seem, at first glance, […]

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. This may sound like an exaggeration, but let's do an experiment: how many of your phone's features and pre-installed apps do you actually use? How many more would you be using if the […]

You train your employees and sell to your customers, right?  Well, yes, but you should be training your customers, too.  Why? We’ve written before about the benefits of continuous learning in the workplace. Like your employees, your clients crave knowledge, but unlike your employees who often have access to a learning platform, clients don’t always […]

The remote workforce is growing.  Numbers from Gallup show that 43 percent of employees work remotely at least some of the time, and according to Globalworkplaceanalytics.com, the number of employees who work remotely has grown by 140 percent since 2005, nearly 10 times the rate of the rest of the workforce. That number does not […]

Gamification in training has aged well. In the few years gamified e-learning has been around, it has grown from a buzzword into a mainstay of online training. The fact that it’s been around for a few years hasn’t dampened the corporate training market’s enthusiasm for adding points, badges, and leaderboards to learning. If anything, L&D […]

You’re right in the middle of a big project at work, something you need to get done today, but — oh no — you can feel yourself getting hungry. You can’t work like this. You need to eat. So what do you do: get a snack, or go out for a long lunch with co-workers? […]

Recently, workplace learning expert Donald Taylor released the results of his annual L&D Global Sentiment Survey. In that survey, Taylor asked 885 people from 60 countries one single question: “What will be hot in workplace L&D in 2017?” The top answer, beating out social learning, micro-learning, and augmented reality, was personalized and adaptive delivery of learning. […]

Gamified learning has been in the public eye for a while now. The term was coined in 2002 by Nick Pelling, a programmer, but most most people probably became aware of gamification around 2010, when businesses started adding gamification to things like reward systems. It quickly became a buzzword when companies began adding game elements […]