Senior eLearning Expert

A.J. O'Connell

A.J. O'Connell is a freelance writer specializing in e-learning, training, and sales. She has written for brands including Apollo Education Group, Pipedrive, College for America, Acrobatiq, ProSales Systems, and SchoolKeep. A writer and journalist since 2000, she has published articles and essays in Campus Technology, The Establishment, The Mary Sue, The Next Web, The Billfold, and The Huffington Post.

Feb 24, 2025 | Articles, Customer Training and Customer Experience Design

Communities of Practice for Customer Onboarding

When you’re onboarding new customers, you’re probably thinking of the information you need to offer them. What learning do they need to use your product effectively? What do you need to teach them in order for them to become power users, and how can you give them the best possible... more

Feb 10, 2025 | Articles, Employee Training and Employee Experience Design, Onboarding

When and Why Employees Need Re-Onboarding

Change is an inevitable part of any organization — and big changes can cause employees to drift and disengage at work. Whether it’s a company-wide transformation or an individual career shift, employees often find themselves needing to reconnect and re-engage with their workplace. This is where employee re-onboarding comes in.... more

Jan 27, 2025 | Articles, Employee Training and Employee Experience Design, Onboarding

Yes, Your Organization Needs an Internal Onboarding Process

When we talk about employee onboarding, we’re often referring to new hires who have been recruited from the job market for a specific role in your organization. But how do you onboard an existing employee who makes a move within your organization? What sort of learning does that existing employee... more

Jan 13, 2025 | Articles, Employee Training and Employee Experience Design, Onboarding

New Employee Onboarding Best Practices

The research is clear: onboarding makes a difference when it comes to engagement, retention, and new hire productivity. For example, new hires who undergo a thoughtful, structured program are 69% more likely to remain with their company for up to three years. And organizations with a standard onboarding process say... more

Dec 16, 2024 | Articles, Employee Training and Employee Experience Design, L&D Leadership & Culture

Encouraging Autonomous Learning for Career Ownership

Autonomous learning, self-directed learning, a culture of continuous learning — all of these are different ways of describing learner-centric workplace training. This means that learners take the initiative in the workplace by participating in training when they need it, setting learning goals, developing appropriate skills, and choosing the order and... more

Dec 5, 2024 | Articles, Employee Training and Employee Experience Design

What is ‘The Big Stay’ and How Will it Impact L&D in 2025?

The Great Resignation has ended, taking with it a series of concerns about employee retention and finding hires with the right skills. However, this does not mean that Learning and Development (L&D) professionals — who were tapped by leadership to solve many of the problems associated with the Big Quit... more

Nov 13, 2024 | Articles, Customer Training and Customer Experience Design, Training Trends

What are Power Skills? The Newest Secret Weapon for Customer Retention

Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more

Nov 5, 2024 | Articles, Employee Training and Employee Experience Design

How Training Can Help Employees Return to Office

The work-from-home days may be over — at least at some companies. Companies like Amazon, Google and Goldman Sachs have been making headlines with their return to the office (RTO) policies. Amazon, for example, announced an initiative requiring employees to return to work five days a week, beginning in 2025. Why... more

Oct 30, 2024 | AI in Learning, Articles, Digital Transformation, Training Trends

AI Literacy Doesn’t Have to Be Scary

It’s out there… lurking. Waiting in the shadows of the web. Waiting for you to… ask it a question or assign it a task. It’s Generative AI. And it’s here… for YOU. For some, Generative AI (GenAI) seems like a monster, stalking their jobs and automating responsibilities. But that may... more

Oct 16, 2024 | AI in Learning, Articles, Digital Transformation, L&D Leadership & Culture, Training Trends

Five Ways to Use AI in Learning & Development

When OpenAI’s generative chatbot, ChatGPT, launched in late 2022, it took the world by storm. Artificial Intelligence (AI) has been quietly developing for years, but suddenly the public was paying more attention, and every industry seemed to be asking how AI could be applied to their field. Learning and Development... more

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