eLearning Blog
When you’re onboarding new customers, you’re probably thinking of the information you need to offer them. What learning do they need to use your product effectively? What do you need to teach them in order for them to become power users, and how can you give them the best possible... more
Change is an inevitable part of any organization — and big changes can cause employees to drift and disengage at work. Whether it’s a company-wide transformation or an individual career shift, employees often find themselves needing to reconnect and re-engage with their workplace. This is where employee re-onboarding comes in.... more
When we talk about employee onboarding, we’re often referring to new hires who have been recruited from the job market for a specific role in your organization. But how do you onboard an existing employee who makes a move within your organization? What sort of learning does that existing employee... more
The research is clear: onboarding makes a difference when it comes to engagement, retention, and new hire productivity. For example, new hires who undergo a thoughtful, structured program are 69% more likely to remain with their company for up to three years. And organizations with a standard onboarding process say... more
Autonomous learning, self-directed learning, a culture of continuous learning — all of these are different ways of describing learner-centric workplace training. This means that learners take the initiative in the workplace by participating in training when they need it, setting learning goals, developing appropriate skills, and choosing the order and... more
Updated Monday, August 18, 2025 From “The Big Stay” to “The Great Flattening”: What’s Next for Workplace Learning? Since publishing this article in December 2024, rapid technological and economic shifts have transformed “The Big Stay” into what many are calling “The Great Flattening.” In 2025, our team published a series... more
Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more
The work-from-home days may be over — at least at some companies. Companies like Amazon, Google and Goldman Sachs have been making headlines with their return to the office (RTO) policies. Amazon, for example, announced an initiative requiring employees to return to work five days a week, beginning in 2025. Why... more
It’s out there… lurking. Waiting in the shadows of the web. Waiting for you to… ask it a question or assign it a task. It’s Generative AI. And it’s here… for YOU. For some, Generative AI (GenAI) seems like a monster, stalking their jobs and automating responsibilities. But that may... more
When OpenAI’s generative chatbot, ChatGPT, launched in late 2022, it took the world by storm. Artificial Intelligence (AI) has been quietly developing for years, but suddenly the public was paying more attention, and every industry seemed to be asking how AI could be applied to their field. Learning and Development... more
