eLearning Blog
Updated Monday, August 18, 2025 From “The Big Stay” to “The Great Flattening”: What’s Next for Workplace Learning? Since publishing this article in December 2024, rapid technological and economic shifts have transformed “The Big Stay” into what many are calling “The Great Flattening.” In 2025, our team published a series... more
Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more
The work-from-home days may be over — at least at some companies. Companies like Amazon, Google and Goldman Sachs have been making headlines with their return to the office (RTO) policies. Amazon, for example, announced an initiative requiring employees to return to work five days a week, beginning in 2025. Why... more
It’s out there… lurking. Waiting in the shadows of the web. Waiting for you to… ask it a question or assign it a task. It’s Generative AI. And it’s here… for YOU. For some, Generative AI (GenAI) seems like a monster, stalking their jobs and automating responsibilities. But that may... more
When OpenAI’s generative chatbot, ChatGPT, launched in late 2022, it took the world by storm. Artificial Intelligence (AI) has been quietly developing for years, but suddenly the public was paying more attention, and every industry seemed to be asking how AI could be applied to their field. Learning and Development... more
Fall might just be starting, but customer experience and sales teams know better than anyone: holiday shopping is on the way. Now is the time to prep your teams for the Black Friday eCommerce rush. Customer experience and sales reps have a stressful enough job as it is, and the... more
When we think about work benefits, we tend to think of the essentials, like health insurance and retirement plans. We might even think of perks like unlimited paid time off (PTO), flexible work hours, free lunch, or gym memberships. But what about benefits of employee training and development? A recent... more
The rise of Generative AI (GenAI) and rapidly advancing technology is disrupting work, changing jobs, and rendering some roles obsolete. It’s hard to predict what skills workers will need in a year, or even in six months. This has created a pressing challenge for recruiters. How can they hire for... more
Artificial Intelligence (AI) has been top of mind since the end of 2022, when Generative AI (Gen AI) took the world by storm. Searches for “Gen AI” have gone from almost nothing to peak popularity in the past year and a half. People are wondering how Gen AI will affect... more
Ongoing learning and development (L&D) is essential for healthcare employees. The industry is evolving fast; regulations are constantly changing, new technology is being requested by patients, and healthcare organizations are facing new threats like cyberattacks. While keeping healthcare staff stay up-to-date through continuous learning is critical, finding time for that learning... more
