eLearning Blog
There’s much talk about the extended enterprise today. For businesses with suppliers, partners, customers, and other important stakeholders, relationships extend beyond the boundaries of the organization. Consequently, so do organizational responsibilities. One of those responsibilities is learning and development (L&D). With that in mind, this blog will explore how training... more
A strong sales onboarding program isn’t an easy thing to maintain. It’s lengthy, costly, and has to be updated regularly to accommodate the changing market. A recent report shows that it takes an average of 38 days and costs an average of $9,589 to onboard a salesperson. With that sort... more
Your sales team is the backbone of your revenue-generating organization. They are the face of your brand. They are experts when it comes to your customers and to your products. With that much responsibility for your brand and your revenue, it makes sense that you would invest in your sales... more
If you’ve been in sales a while, you know that no two salespeople are alike. Your sales team is made up of very different people, all at different stages in their career. There’s the hire who is brand new to sales, the pro your organization hired away from a rival,... more
Sales is one of those jobs that can be mythologized and made into a mysterious magical art. Either a salesperson is naturally very good at sales, or they’re not. They “have it” or they don’t, right? This is obviously not the case. Sales is a collection of skills, and those... more
It’s not a fun time to be customer service. According to the 10th edition of the Customer Care Measurement and Consultancy’s National Customer Rage Survey, which has tracked satisfaction and incivility in customer service since 1976, 43% of customers shouted at customer care representatives in 2020, an increase from 35%... more
If you’re a technology provider, you’re probably pretty familiar with this challenge: your organization works with several resellers and end users, but very few employees working full-time. This can be a problem if you’re pushing several releases a year or launching new products regularly. It’s vitally important for every person... more
These days, customers expect a lot of the salespeople they interact with. According to Salesforce’s State of the Connected Customer Report, 73% of customers expect companies to understand their unique needs and expectations, 62% expect salespeople to anticipate their needs, and 56% of customers expect offers to be personalized. While some... more
Look at almost any list of soft skills employers want in a new hire and you’re likely to see it near the top: critical thinking. Critical thinkers are prized for their ability to see problems clearly, set aside preconceived notions, and come up with solutions. They question team members and... more
Compliance training: you have to assign it, your learners have to take it, and you probably don’t think it’s anyone’s favorite flavor of workforce learning. You might be wrong, however. While compliance training falls firmly into the must-do category and isn’t nearly as fun as the nice-to-have training (meditation and... more
