I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students, including Carrey, at the school practice Transcendental Meditation. You can watch the B-Roll here or the full speech here.  There were many gold nuggets in his address, however for this post about self-sabotaging your learning efforts, one stood […]

We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s up to marketing to help educate those who will eventually use these products and services. It’s up to marketers to educate customers before they even become customers. Let’s think of this in dollars and cents […]

Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re literally the face of your business, make sure they’re equipped with the very latest product training at all times. And, make sure you don’t bog them down for long periods of time -- training can […]

The remote workforce is growing.  Numbers from Gallup show that 43 percent of employees work remotely at least some of the time, and according to Globalworkplaceanalytics.com, the number of employees who work remotely has grown by 140 percent since 2005, nearly 10 times the rate of the rest of the workforce. That number does not […]

Hire the heart and train the brain; this is an axiom that many of us have heard before. Hire for attitude, train skill. Yet, in today's rallying cry for more technical training, this important message gets lost in the crowd. Soft skills are pushed aside to feed the technical need obsession. There is no quarrel that the need […]

From the perspective of Learning & Development, performance support and learning are very different things. One is to help succeed in the moment without learning, and the other is to achieve a new capability. But from our audience’s perspective, particularly in the flow of work or use, the distinction is less clear. They just want […]

The phrase “digital transformation” is used with increased frequency these days. It is one of those terms people invoke in business conversations while everyone nods in agreement, saying, “Yes, we must digitally transform.” But does anyone in that conversation know what it really means — and does it mean the same thing to everyone? I […]

A simple question often stumps the best of leaders. It’s one of those questions that should be on every corporate strategy document, and yet often isn’t. “What sort of experience do you want to deliver?” Sure, it might be answered ten different ways by ten different people, all of whom believe they are correct. But […]

In the past few years, we've all heard a lot of references to "modern learning," a term which can be difficult to pin down, depending on several factors, including what we define as "modern." You could argue that "modern" refers to any current learning practices, just by the nature of them occurring in the present […]

“…today’s business schools are busy teaching and researching 20th century management principles and, in effect, leading the parade towards yesterday.” – Steve Denning I recently was asked to contribute to a survey on the ‘new leadership’ in business. Without going into too much detail on the source of the survey itself, as it's not relevant here, […]