L&D programs have long been viewed as essential drivers of employee performance, talent retention, and innovation in many organizations. But in times of economic tightening, L&D is often one of the first areas to face budget cuts. Whether due to shifting market demands, organizational restructuring, or broader fiscal conservatism, the... more
Learning and Development (L&D) is a vital part of every organization. No matter a company’s size or structure, L&D drives success: improving productivity, building morale, and contributing to the bottom line. But what if you’re part of a small team? What if you’re just a one-person HR operation juggling multiple... more
Dr. Jill Stefaniak’s recent webinar, “Laying the Foundation for L&D Amidst Organizational Chaos,” addressed the critical challenges faced by Learning and Development (L&D) professionals, and outlined valuable insights into how L&D pros can identify and address the causes of what Dr. Stefaniak calls, “organizational anarchy.” She also provided attendees with... more
eLearning is often praised for its flexibility, scalability, and reach. However, behind the scenes of every sleek training module lies a series of design decisions shaped not only by pedagogy but also by constraints. These limitations, whether related to time, budget, technology, or learner access, can be frustrating at times.... more
In 1980, Douglas Adams, the author of The Hitchhiker’s Guide to the Galaxy, wrote about a planet that shot all their middle managers into space. Two-thirds of the planet invented a story about a pending apocalypse, convinced all their middlemen to get on a spaceship, and said they’d catch up... more
Benfer brings more than 25 years of experience working with top brands to drive revenue growth and go-to-market strategies July 23, 2025, San Francisco, CA – Litmos, a leading corporate learning solutions provider to over 4,000 companies and 30 million learners, announced it has appointed Michelle Benfer as its next... more
Customer Experience (CX) experts know that educated customers are more likely to renew subscriptions, make repeat purchases, and become vocal brand advocates. They also know that comprehensive, targeted customer training makes a huge impact on customer sentiment, increasing customer satisfaction (CSAT) scores by 26.2%. At Litmos, we’re often asked how... more
Litmos continues to expand its robust content offerings, and is excited to announce a new partnership with BizLibrary! The new BizLibrary Catalog subscription from Litmos, enhances the already robust Litmos eLearning course catalog by adding 10,000 training courses on a wide array of topics — from technology and business to... more
Creating an effective e-learning storyboard is both a science and an art. It requires careful planning, a deep understanding of your learners, and a thoughtful approach to how content is sequenced and experienced. A good storyboard lays the foundation for the entire learning experience, providing a clear roadmap for instructional... more
Key Takeaways: Self-service customer training improves loyalty and reduces support calls by empowering clients to help themselves. Most customers prefer self-service options for simple problems and expect accessible resources from brands. Well-designed training can double as ongoing marketing and create opportunities to promote additional products. If businesses don’t provide effective... more
