With value-sensitive buying committees, fast-moving product roadmaps, and lean CX teams, the way you activate customers – not just acquire them – determines whether revenue grows, expands, or stalls. Customer training should never be a bottleneck. In 2026, onboarding needs to function as a scalable system that helps customers, partners, and... more
L&D professionals often sit at the intersection of multiple organizational priorities, each shaped by shifting business needs, employee expectations, and strategic goals. Yet too often, L&D decisions are made in isolation, relying on assumptions about what stakeholders want or what learners need. A more effective approach involves deliberately engaging stakeholders... more
Key Takeaways: The holiday season is a critical and stressful time for retailers, with high sales projections and immediate support demands for an influx of customers, products, and temporary staff. A Learning Management System (LMS) is essential for retailers to manage training across distributed teams, ensuring consistent knowledge for associates,... more
Nonprofits are in the midst of a personnel crisis. Staffing issues in the nonprofit sector have worsened since the pandemic, fueled by both employee burnout and financial pressures. A recent study found that nearly 75% of nonprofits have unfilled jobs. The roles that interact with the public are the ones... more
The ADDIE process (Analysis, Design, Development, Implementation, and Evaluation) remains one of the most widely used frameworks for guiding the design of effective learning solutions. ADDIE consists of five interconnected phases: Analysis identifies the performance problem and learner needs, while Design and Development translate those findings into a structured learning... more
The hospitality industry is a wide sector, encompassing hotels, restaurants, travel agencies, tourism, and events, but all of those businesses share a common goal: to provide an unforgettable customer experience. The industry depends on its workers to provide top-notch, white-glove service, but recently, the hospitality industry has been struggling to... more
As AI becomes more accessible across workplace tools, L&D professionals face a growing expectation to integrate it into learning solutions. Yet the pressure to use AI often arrives before clarity about how, when, or whether AI will meaningfully improve learning and performance. Instead of adopting tools reactively, L&D teams benefit... more
From 11 learners and two courses to 700+ employees across 37 sites — here’s how Air General built a smarter, more scalable training program. Air General is a U.S.-based airline and cargo/ground-handling company headquartered in Portsmouth, New Hampshire. With more than 30 facilities, partnerships with 31 airlines, and over 700... more
Key findings: Manufacturing faces a significant skills gap and worker shortage: Deloitte projects a need for 3.8 million new workers between 2024 and 2033, with a potential 1.9 million of those jobs going unfilled due to the skills gap. Technology is rapidly changing the required skill set: 65% of workforce... more
Artificial intelligence has rapidly woven itself into the fabric of workplace learning, offering the promise of faster development cycles, more innovative personalization, and better insights. But beneath the excitement lies a practical question for L&D professionals: Does AI truly improve the efficiency, effectiveness, and ease of learning, or does it... more
