Audit-Ready Nonprofit Training: How PCSI Standardized Learning and Simplified Reporting with Litmos

Feb 26, 2026 | Articles

Key Takeaways:

  • PCSI standardized and centralized its training and recordkeeping with Litmos LMS, streamlining processes for over 2,000 employees at 30 sites.
  • Implementing Litmos allowed PCSI to ensure audit readiness by providing consistent, accessible documentation and competency results across all locations.
  • The switch to Litmos increased training engagement, with course completions rising significantly and training becoming more inclusive for employees with disabilities.
  • PCSI continues to enhance its training program by expanding content and support, using Litmos as a foundation for ongoing improvement and compliance.

PCSI used Litmos LMS to transform their recordkeeping for a more streamlined, audit-friendly training process

In 2022, Professional Contract Services, Inc. (PCSI) recognized a growing risk: training looked different at every site, and documentation lived everywhere—digital files, paper binders, or even “in someone’s head.” For an ISO-certified organization, that lack of consistency wasn’t sustainable—especially when audits demanded clear proof of training, documentation, and competency results.

PCSI centralized training in Litmos to bring structure, consistency, and accessibility to more than 2,000 employees across 30 sites—managed with a single LMS administrator. The result: a streamlined training process that’s consistent for every employee, easier reporting for project managers, and a far smoother audit season.

The Challenge: Making Training and Record Keeping More Consistent  

Before implementing Litmos, PCSI faced a major challenge: inconsistent training and recordkeeping. As Holli-Aynn Van Vliet, Corporate Quality Control & Training Manager, put it: “In 2022, we realized every site was doing something different… It wasn’t sustainable, especially for audits.”

For PCSI, the challenge wasn’t just operational—it was about ensuring every site could meet the same standard and produce training evidence quickly and confidently. PCSI needed to address the following training challenges:

  • Different processes at every site (some digital, some paper, some undocumented) created inconsistency.
  • Audit readiness required proof of training, documentation, and competency results in one place.
  • Paper-driven training was tedious, making it harder to manage records and run reports.

The Solution: Centralize and Automate Training in Litmos

PCSI turned to Litmos to create a single, consistent system for training delivery and recordkeeping. Van Vliet noted that Litmos made it possible to “customize our training exactly how we wanted,” while keeping it user-friendly – “from executives to site-level housekeepers.”

PCSI also used Litmos in practical, high-impact ways—like linking SOPs directly into Litmos checklists so that employees could access the most current version. Here is how PCSI used Litmos LMS to address their training challenges:

  • Standardized training and documentation so every site follows the same process.
  • Simplified reporting and visibility with easy-to-run reports and a clean dashboard.
  • Kept training consistent with one administrator, helping maintain a single voice, branding, and accountability across sites.

Why Litmos? Improving Engagement and Ensuring Compliance Across Multiple Sites

If you’re supporting training across multiple locations, inconsistency becomes risk—especially when audits or compliance requirements require fast, defensible proof.

PCSI’s experience shows what changes when training records move from on-site binders and local workarounds into one centralized platform:

  • Audit season gets easier: PCSI can show proof of training, materials, and competency results consistently – right from the Litmos LMS.
  • Training engagement increases: PCSI reported 517 courses completed in 2025, up from 138 in 2024.
  • Accessibility improves: PCSI highlighted Litmos features such as review questions, embedded videos, and one-on-one instruction options to make training “more inclusive and adaptable” for employees with varying disabilities.

What’s Next for PCSI

PCSI is continuing to build on this foundation. The organization shared that it hired a new Training Manager to create more content and support site-specific needs, while continuing to watch Litmos evolve as they explore what’s next for their program.

If you’re dealing with fragmented training records, inconsistent site practices, or audit stress, PCSI’s story is a practical roadmap for what “centralized and consistent” can look like in real life. >> Read the full PCSI customer story.