Conservice Enhances Internal Training with Litmos LMS

conservice utilities and billing

Industry: Utilities and Services
Solution: Employee Training

Litmos helps Conservice open doors to new learning opportunities

Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry-friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices to rate analysis and procurement. Conservice focuses on meeting
the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.

Download the Case Study

The Challenge

Prior to Litmos, Conservice was doing a blend of classroom training and using a different LMS for assessments and certifications. Their LMS wasn’t very easy to use or navigate, and they didn’t link the user interface. When looking for a new LMS, they evaluated 3-5 vendors, keeping in mind their need for a vendor that supports uploading content into the system since they have a large content team. Most of the vendors lacked the features they needed, and they knew they needed a LMS that would scale rapidly with their content.

The Solution

Conservice chose Litmos because of its ability to quickly and efficiently upload content and build courses. They create learning paths for every position at Conservice, which includes a checklist of courses users are expected to take in order to become certified. Now anytime there is a need to get content out, they create a course easily in Litmos and assign it to the right groups of people. Conservice has courses on ethics training, communication training, leadership training, etc., and Litmos has allowed them to streamline their training and make it transparent to all team members.

“We recently created a course on robust email protection training after a spam/phishing email incident that targeted some teammates,” states Shauna Karen, VP of Training. “Within two days, the entire company was certified in this course and we are now able to hold them to a higher standard.”

The Results

Employee Engagement

Employee engagement is now at 100%, and training engagement increased exponentially with the addition of Litmos.

Implementation Success

The successful implementation of Litmos LMS for internal training has enabled Conservice to hold its employees to a higher standard.