nCino Banks on Litmos’ Intuitive User Interface to Train Stakeholders
nCino is a revolutionary bank operating system providing significant ROI and competitive advantage for the banking and credit union industries. The company provides a cloud-based platform for banks to drive increased profitability, productivity, regulatory compliance, and operating transparency.
nCino offers a product that is very specific to the community banking and its credit union market, and quickly realized the need to offer comprehensive training on the product to employees, customers and partners. The company offers face-to-face training, but in order to provide up-to-date training to users across the country as nCino's software is updated and enhanced, a new more efficient eLearning process had to be adopted. Jonathan Rowe, nCino Director of Marketing, looked at how an LMS could meet the following criteria:
- An easy-to-use interface to make learning simple for external parties.
- Platform value based on affordability.
- Course certificates and recognition.
After evaluating several other LMS solutions, the team chose Litmos because of its intuitive user interface and the ability to generate complete reports that could be automatically sent to internal users and third parties. Because the nCino Customer Success and Training team was able to increase the value and effectiveness of its training, customer experience and adoption was higher with all stakeholders. The most valuable feature for nCino’s business, however is the ability to update and edit content without having to update large quantities of paper training manuals.
nCino was able to put together a solid online training program for all of their customers and even provides completion certificates so learners are completely involved in the process.
Key Results:
User Engagement
nCino was able to put together a solid online training program for all of their customers and provides completion certificates so learners are completely involved in the process.
Global Adoption Rate
nCino now enjoys a much higher adoption rate of its platform for all users across its customer base.
Cost Savings
Due to the changing nature of the business the nCino operates in, and its product, the company was able to save thousands of dollars on hard copy training materials by simply updating online training content as needed.