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Course catalog / All courses

Featured Course

Diving In

Duration: 10 minutes
Collection: Debunking Workplace Myths

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Featured Course

Breaks Are Bad

Duration: 15 minutes
Collection: Debunking Workplace Myths

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Featured Course

Assess and Learn – General Data Protection Regulation (UK)

Duration: 11 minutes
Collection: Information Security and Data Privacy

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60 Second Skills

Communication and Social Skills - Giving Feedback

Communication and Social Skills - Receiving Feedback

Communication and Social Skills - Resolving Conflict

First Aid - Bleeding

First Aid - Primary Survey

First Aid - Secondary Survey

Habits

Health and Wellbeing - Avoid Burning Out

Health and Wellbeing - Importance of Sleep

Health and Wellbeing - Letting Things Go

Health and Wellbeing - Positive Thinking

Health and Wellbeing - Relaxation Techniques

Health and Wellbeing - Switching Off from Work

Health and Wellbeing - Work and Life Balance

Inclusive Leadership

Leadership and Management - Coaching Others

Leadership and Management - Dealing with Difficult Staff

Leadership and Management - Innovation and Culture

Leadership and Management - Learning Styles

Leadership and Management - Team Activities

Leadership and Management - The Key to Delegation

Marketing Hacks - Building Brand Loyalty

Marketing Hacks - Defining Your Message

Marketing Hacks - Effective Brand Identity

Marketing Hacks - Finding Your Voice

Marketing Hacks - Increasing Your Brand Visibility

Marketing Hacks - Video Pitches

Marketing Hacks - Word of Mouth Marketing

Personal Development - Memory Skills

Personal Development - Mentoring

Personal Development - Networking

Personal Development - Personal Branding

Personal Development - Personal Vision Statements

Personal Development - Practising Patience

Personal Development - Preventing Procrastination

Personal Development - Self-Esteem

Personal Development - Self-Limiting Beliefs

Stress Management

Care Certificate

Basic Life Support

COSHH Essentials - Care Certificate

Duty of Care

Equality and Diversity - Care Certificate

Fire Safety - Care Certificate

Fluid and Nutrition Care Certificate

Handling Information

Infection Prevention and Control

Introduction to Care Certificate

Introduction to Health and Safety

Lone Working - Care Certificate

Managing Stress - Care Certificate

Medication and Healthcare Tasks

Mental Health Awareness

Move and Assist Safely

Privacy and Dignity

Safeguarding Adults - Care Certificate

Safeguarding Children - Care Certificate

Understand Your Role

Working in a Person-Centred Way

Working Safely and Securely - Care Certificate

Your Personal Development

Communication and Social Skills

Advanced Spelling - Suffixes and Capitalization

Advanced Uses of the Comma

Agenda Setting

Basic Uses of the Comma

Business Report Writing Skills

Common Word Usage Errors

Communication and Channels

Communication and Ethics

Communication Barriers

Communication Channels

Correct Word Usage

Decoding Indirect and Direct Messages

Everyday Word Usage Blunders

Good Communication

Interview Communication

Interview Skills

Introduction to Pronouns

Italics, the Apostrophe, Dash and Ellipses

Lead by Listening

Making Meetings Matter

Manage Meeting Personalities

Modifiers and Sentence Structure Varieties

Office Spelling - Confusing Homonyms, Compounds and Negative Formations

Overcoming Barriers to Workplace Communication

Parentheses, Brackets, the Hyphen, and the Slash

Pronoun Problems

Proper Grammar - Adjectives

Proper Grammar - Advanced Adverbs

Proper Grammar - Advanced Pronouns

Proper Grammar - Articles, Determiners, Quantifiers, and Interjections

Proper Grammar - Conjunctions

Proper Grammar - Introduction to Adverbs

Proper Grammar - Introduction to Verbs

Proper Grammar - Nouns

Proper Grammar - Prepositions

Semicolon, Colon, and Quotation Marks

Spelling - Applying the Office Dictionary

Subject and Verb Relationships

The Business of Communication

The Period, Question Mark, and Exclamation Point

Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés

Typical Word Usage Problems

Understanding Communication

Understanding Linear and Circular Communication Styles

Using and Identifying Phrases

Using Clauses and Sentences

Using Predicates, Objects, Complements and Modifiers

Workplace Communication - Presentations and Nonverbal Communication

Competition, Antitrust and Consumer Protection

Adaptive Suite Australia - Consumer Law (AU)

Adaptive Suite Australia - Misleading Conduct and Competition Law (AU)

Adaptive Suite New Zealand - Consumer Law (NZ)

Adaptive Suite New Zealand - Misleading Conduct and Competition Law (NZ)

Compliance Essentials Australia - Consumer Law (AU)

Compliance Essentials Australia - Misleading Conduct and Competition Law (AU)

Compliance Essentials New Zealand - Consumer Law (NZ)

Compliance Essentials New Zealand - Misleading Conduct and Competition Law (NZ)

Consumer Rights

EU Competition Law

Law at Work - Consumer Law (AU)

Law at Work - Misleading Conduct and Competition Law (AU)

National Consumer Credit Protection Act (NCCPA) (AU)

Overview of FCRA

The SAFE Files - Consumer Law (AU)

The SAFE Files - Misleading Conduct and Competition Law (AU)

Top-Ups - Consumer Law (AU)

Top-Ups - Misleading Conduct and Competition Law (AU)

Treating Customers Fairly

Compliance

Advance Beneficiary Notice - Refresher 2.0

Advance Directives and End-of-Life Decision Making 2.0

Age-Specific Competencies and Patient Rights 2.0

Annual Healthcare Compliance Refresher 2019

Attestation - CMS FWA and Compliance Training 2.0

Bloodborne Pathogens and Your Healthcare Organization's Exposure Control Plan 3.0

Board Fraud and Abuse - Refresher 2.0

Coding Accuracy - Refresher 2.0

Compliance Program Overview for Health Plans Participating in Medicare Advantage 2019

Compliance Training for Health Plan Board Members 2019

Confidentiality Agreements - What is Your Role 2.0

Conflicts of Interest - Refresher 2.0

Controlling Violence in Healthcare 2.0

Culturally Competent Care - An Overview 2.0

Data Security - Refresher 2.0

Descripción general de privacidad y seguridad HIPAA (2019)

Diagnosis Coding - Refresher 2.0

Diversity - Refresher 2.0

Documentation - Refresher 2.0

Documentation for Physicians - Refresher 2.0

Documentation in the Medical Record 2.0

DRA and Compliance - Refresher 2019

Early Warning Signs and Rapid Response 2.0

Essentials of HIV and AIDS for Healthcare Employees 2.0

Exclusions - Refresher 2.0

Fair Market Value - Refresher 2.0

Healthcare Fraud, Waste and Abuse (2019)

HIPAA Business Associate I (2019)

HIPAA Business Associate II (Clinical) (2019)

HIPAA Business Associate III (Clinical) (2019)

HIPAA Business Associate III (Non-Clinical) (2019)

HIPAA Compliance Officers (BA) (2019)

HIPAA Employer Employee (2019)

HIPAA Employer Finance and Marketing (2019)

HIPAA Employer First Line Managers (2019)

HIPAA Employer HR Benefits(2019)

HIPAA Employer IT Professionals (2019)

HIPAA Employer Senior Executives (2019)

HIPAA Health Plan Board Member and Senior Executives (2019)

HIPAA Health Plan Case Managers (2019)

HIPAA Health Plan Claim Processors (2019)

HIPAA Health Plan Department Managers (2019)

HIPAA Health Plan Quality Oversight (2019)

HIPAA Hospital Billing and Patient Accounting Staff (2019)

HIPAA Hospital Medical Records Staff (2019)

HIPAA Hospital Nurses (2019)

HIPAA Hospital Physicians (2019)

HIPAA Practice Billing Staff (2019)

HIPAA Practice Front Office I (2019)

HIPAA Practice Front Office II (2019)

HIPAA Practice Medical Technician (2019)

HIPAA Practice Nurse(2019)

HIPAA Practice Office Manager (2019)

HIPAA Practice Physician (2019)

HIPAA Privacy and Security Overview (2019)

Introduction to Medicare Advantage Plans for Health Plans 2019

Investigational Devices - Refresher 2.0

Medical Necessity - Refresher 2.0

Medicare Advantage Marketing Guidelines for Health Plans 2019

Medication Errors and Safety 2.0

Multidrug-resistant Pathogens and Preventing Infection 2019

Non-Physician Supervision - Refresher 2.0

Obstetrical Safety Issues and Preventing Infant Abduction 2.0

Patient and Workplace Safety Measures 2019 (US Healthcare)

Patient Safety for Ambulatory Care Centers 2.0

Preventing Conflicts of Interest - Ethical Conduct 2.0

Preventing Falls in Healthcare Settings 2019

Prevention of Adverse Events 2.0

Privacy - Refresher 2.0

Provider Relationships - Refresher 2.0

Provider-Based Rules - Refresher 2.0

Radiology Orders - Refresher 2.0

Recognizing Abuse and Violence 2.0

Reducing Violence and Suicide Risks in Mental Health 2.0

Sexual Harassment Refresher 2.0

Short Stay - Refresher 2.0

Social Media - Refresher 2.0

Steps to Minimize Workplace-Related Injuries 2019

Strategies to Meet Joint Commission Patient Safety Goals 2.0

Teaching Physician Rules - Refresher 2.0

The Keys to Success as a Patient Access Manager 2019

Therapy Certification - Refresher 2.0

Translation and Communication in Healthcare 2.0

Understanding Bad Debts - Refresher 2.0

Understanding Latex Allergies in the Healthcare 2.0

Understanding Organ Transplants and the Donation System 2.0

Understanding the Needs of the Chronically Ill, Acutely Ill Patient 2.0

Why Emergency Action Plans Matter in Healthcare 2.0

Workplace Safety - How Employees Can Ensure a Drug-Free Workplace 2.0

Workplace Safety - How Managers Can Ensure a Drug-Free Workplace 2.0

Conflict Management

Handling Conflict and Negotiation Ethically

Handling Conflicts in High-Value Relationships

Handling Conflicts in Low-Value Relationships

Identifying the Causes of Conflict

Managing Conflict

Managing Conflict in the Workplace

Productive Conflict Resolution - An Introduction

Thomas-Kilmann Conflict Model

Understanding Conflict in the Workplace

Win-Win Negotiations for Conflict Resolution

Customer Service

Complaint Handling

Customer Loyalty

Customer Service Success

Excellence in Customer Service

Five Steps to Problem-Solving and Defusing Upset Customers

Handling Customer Complaints

Identifying and Exceeding Customer Needs

Introduction to Key Account Management

Is the Customer Always Right?

Key Account Management in Your Business

Mastering the Telephone: Basic Skills

Promote Your Service Value

Stellar Customer Service Best Practices

Telephone Etiquette

Vulnerable Customers

What Makes a Key Account Manager

Debunking Workplace Myths

Breaks are Bad

Diving In

Money Motivation Myths

Multitasking Myths

Remote Working Myths

Diversity and Inclusion

Aboriginal and Torres Strait Islander Inclusion and Cultural Safety (AU)

Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias

Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias

Creating Value Through Diversity and Inclusion - Understanding Diversity and Inclusion

Creating Value Through Diversity and Inclusion - Understanding Unconscious Bias

Creating Value Through Diversity and Inclusion -Understanding Diversity and Inclusion

Creating Value Through Diversity and Inclusion -Understanding Unconscious Bias

Digital Accessibility - Tips for Elearning

Digital Accessibility - Tips for Elearning

Disabilities - Opening Doors to All Candidates

Disability Awareness in the Workplace

Disability Awareness in the Workplace

Exploring Indian Culture

Exploring Latino Culture

Exploring Russian Culture

Group Dynamics

Hiring for a Diverse Workforce

Identifying Diversity in Others

Leading A Diverse Workforce, Part One

Leading A Diverse Workforce, Part Two

Leveraging Diversity and Strengths in the Workplace

LGBTIQ+ Inclusion in the Workplace

LGBTIQ+ Inclusion in the Workplace

The Mindful Leader

Transgender Protections in the Workplace

Unconscious Bias

What is Diversity and Inclusion?

Your Unique Diversity in the Workplace

Ethics and Conduct

Charter of Human Rights and Responsibilities (AU)

Code of Conduct New South Wales Local Councils (AU)

Code of Conduct Victorian Public Sector (AU)

Culture Series - Owning Up

Culture Series - Speaking Up

Culture Series - Standing Up

Culture Series - Valuing Diversity

Culture Series – Be the Change (For Non-Managers)

Culture Series – Doing What's Right

Culture Series – Setting An Example (For Managers)

Culture Series – Setting An Example (For Non-managers)

Culture Series – Start the Change (For Managers)

Dealing with Extremism and Terrorism

Email Management and Ethics

Tackling Hate Crime

Understanding the Code of Conduct Policy

Workplace Ethics - Part 1 (Ethical Conduct)

Workplace Ethics - Part 2 (Accountable and Ethical Decision-Making)

Workplace Ethics - Part 3 (Ethics in Context)

Finance Skills

Analyse Financial Health with Ratios

Budget like a Boss

Budgeting Basics

Capital Budgeting Methods and When to Use Them

Cash Flow - Statements and Logistics

Costs, Volume and Profits

Finance for Non-Finance Managers

Financial Documents 101

How to Maintain a Healthy Cash Flow

Income Statements Made Simple

The Accounting Equation

The Balance Sheet Explained

The Cash Flow Statement

Food Hygiene

Allergen Awareness

Food Safety - Cross Contamination

Food Safety and Hygiene for Catering Level 2

Food Safety and Hygiene for Retail, Level 2

Food Safety and Hygiene for Supervisors Level 3

Food Safety and Hygiene in Catering

Health and Safety

A Safe Workplace - OSHA and Right-to-Know Laws

Adaptive Suite Australia - Work Health and Safety (AU)

Adaptive Suite New Zealand - Health and Safety at Work (NZ)

Alcohol and Drug Awareness (US)

Alcohol and Drug Awareness for Managers (US)

Armed Robbery Survival Skills

Armed Robbery Survival Skills

Asbestos Awareness

Asbestos Risk Awareness (AU)

Bloodborne Pathogens and Your Exposure Control Plan

Chain of Responsibility (AU)

Chemical Exposure (AU)

Chemical Safety (US)

Compliance Essentials Australia - Work Health and Safety (AU)

Compliance Essentials New Zealand - Health and Safety at Work (NZ)

COSHH Essentials

CPR Basics for Everyone - Adult and Child

Dangers of Sleep Deprivation

Driver Safety Awareness

Driver Safety Awareness

Driver Safety Awareness (AU)

Drugs and Alcohol - General Awareness

Drugs and Alcohol - Guidance for Managers - Policies (AU)

Drugs and Alcohol - Guidance for Managers - Privacy and Confidentiality (AU)

Drugs and Alcohol - Guidance for Managers - Taking Action (AU)

Drugs and Alcohol - Guidance for Managers - Your Responsibilities (AU)

DSE Awareness

Emergency Management (AU)

Ergonomics: Steps to Minimize Workplace-Related Injuries

Fall Protection

Fatigue Management (AU)

Fire Safety and Prevention

Fire Safety Awareness

Fire Safety Awareness (AU)

Fire Warden Essentials

Fire Warden Responsibilities (AU)

First Aid Responsibilities for Managers (AU)

Forklift Safety (AU)

Forklift Safety (US)

Forklift Training

Hand Hygiene

Hand Hygiene

Hand-Arm Vibration Syndrome (US)

Head Protection (US)

Health and Safety in the Workplace

Health and Wellbeing in the Workplace (EU/UK)

Health Hazards at Work - Cumulative Trauma and Exposures

Health Hazards at Work - Promoting a Culture of Safety and Health

Health Hazards at Work - Stress

Health Hazards at Work - Violence and Bullying

Hearing Conservation (US)

Hierarchy of Controls - Administration (Toolbox talks) (AU)

Hierarchy of Controls - Elimination (Toolbox talks) (AU)

Hierarchy of Controls - Engineering (Toolbox talks) (AU)

Hierarchy of Controls - Overview (Toolbox talks) (AU)

Hierarchy of Controls - PPE (Toolbox talks) (AU)

Hierarchy of Controls - Substitution (Toolbox talks) (AU)

Holding the Handrail

Infant CPR Basics

Introduction to Working Safely

Law at Work - Work Health and Safety (AU)

Little Life Savers - Asthma attacks

Little Life Savers - Asthma attacks

Little Life Savers - Bumps and knocks

Little Life Savers - Bumps and knocks

Little Life Savers - Burns and scalds

Little Life Savers - Burns and scalds

Little Life Savers - Choking

Little Life Savers - Choking

Little Life Savers - CPR

Little Life Savers - CPR

Little Life Savers - DRSABCD

Little Life Savers - DRSABCD

Little Life Savers - Fainting

Little Life Savers - Fainting

Little Life Savers - Limb injuries

Little Life Savers - Limb injuries

Little Life Savers - Seizures

Little Life Savers - Seizures

Little Life Savers - Wounds

Little Life Savers - Wounds

Lockout Tagout (US)

Lone Working

Manual Handling

Manual Handling

Manual Handling (Assess&Learn) (AU)

Manual Handling (AU)

Manual Handling (NZ)

Mobile Phones and Driving

Noise Exposure (AU)

Office Ergonomics

Office Ergonomics

Plant Safety (AU)

PPE Awareness

PPE Awareness (US)

Preparing for an Active Shooter Situation

Protecting Yourself from Poisonous Plants

Protecting Yourself from Stinging Insects

Protecting Yourself from Ticks and Mosquitoes

Reducing the Spread of Infection

Reverse Parking

Safety Leadership - Incident Reporting, Notification and Investigation (AU)

Safety Leadership - Making and Reviewing Emergency Plans (AU)

Safety Leadership - Managing and Promoting Health and Safety (AU)

See It, Sort It, Report It

Slips and Trips

Slips and Trips (US)

Speeding on Site

Staying Safe in the Workplace

Texting While Walking

The Dangers of Sitting

The SAFE Files - Work Health and Safety (AU)

Top-Ups - Work Health and Safety (AU)

What Can be Done About Job Stress

Why Emergency Preparedness Matters

Wire and Cable Management

Working at Heights (AU)

Working in Hot and Cold Conditions (AU)

Working in Hot and Cold Conditions (US)

Working Safely and Securely

Workplace Hygiene

Workplace Inspections (AU)

Health and Wellbeing

Be Active

CBT and Mental Health - Anxiety and Panic Attacks

CBT and Mental Health - Bipolar Disorder

CBT and Mental Health - Borderline Personality Disorder

CBT and Mental Health - Introduction to Cognitive Behavioral Therapy

De-stressing your Inner and Outer World

Dealing with Stressful People

Five Ways to Wellbeing

Healthy Eating at Work

Kick the Habit

Managing Employee Stress

Mental Health in Your Workplace

Reducing Stress - Meditation and Visualization

Reducing Stress - Techniques to Relax

Reducing Stress Through Time Management

Stress at Work

Stress Management - Stress Awareness Comes First

Stress Management - Taking Care of Yourself

Stress, Emotions, and Ethics

Understanding Emotion

What are Emotions

What is Stress

Hospitality

Customer Expectations

Hospitality - Food Service Best Practices

Soft Selling in Hospitality

Human Resources

A New Way to Train Employees

Applying Management Styles in an Organization

Beginning Development for Training Programs

Building Framework for the Development of Training Programs

Communication Styles and Emotional Intelligence

Compiling Employee Satisfaction Data

Completing and Conducting Employee Performance Appraisals

Completing the Framework for Developing Training Programs

Costs and Causes of Employee Turnover

Dealing With Performance Issues

Deciding on a Pay System

Defining HR

Designing a Performance Appraisal System

Determining Internal and External Pay Factors

Developing Employees

Directions of Communication in an Organization

Employee Compensation and Benefits

Employee Personality and Fit

Employee Retention Strategies - Pay for Performance and Work - Life Balance

Human Resources Global Strategies

Importance of Training

Introduction to Compensation and Benefits

Introduction to Employee Assessment

Introduction to Managing Employee Performance

Managing Employee Performance - A Look at Influences and Discipline

Managing Expatriates - Reducing Stress and Homesickness

More Methods for Training Delivery

Multiculturalism and the Law

Nonverbal Communication and Listening

Onboarding - Best Practices

Onboarding - Orientations

Onboarding - The Power of Day One

Onboarding - Transmitting Culture

Onboarding - Why You Should Care

Onboarding Tools

Organizing the Performance Appraisal Process and Conducting Appraisal Interviews

Recruitment - Job Analysis and Job Descriptions

Recruitment - Process and Strategy

Recruitment - Recruitment Strategies, Part One

Recruitment Strategies, Part II

Retaining Your Best People

Right People/Right Role

Selecting New Employees - Criteria Development and Resume Review

Selecting New Employees - Interview Methods and Avoiding Mistakes

Selecting New Employees - Making the Offer

Selecting New Employees - Selection Methods

Selecting New Employees - Testing

Selecting New Employees - The Selection Process

Selecting New Employees - Types of Interviews and Interview Questions

The Four Stages of Employee Training

Training Delivery Methods

Types of Communication Styles in an Organization

Types of Management Styles in an Organization

Types of Professional Training for Employees

Types of Training for Employees

Understanding and Investigating Performance Issues

Understanding Performance Appraisal Methods, Part 3

Understanding Performance Appraisal Methods, Part One

Understanding Performance Appraisal Methods, Part Two

Utilizing Job Evaluation Systems

What is New Employee Onboarding?

What Makes a Great Place to Work

Human Resources Compliance

Accommodations for Employees with Psychiatric Disabilities in the US

Adaptive Suite Australia - Anti-discrimination and Equal Opportunity (AU)

Adaptive Suite Australia - Electronic Communication and Social Media (AU)

Adaptive Suite Australia - Sexual Harassment in the Workplace (AU)

Adaptive Suite Australia - Workplace Bullying (AU)

Adaptive Suite New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)

Adaptive Suite New Zealand - Digital Communication and Social Media (NZ)

Adaptive Suite New Zealand - Sexual Harassment in the Workplace (NZ)

Adaptive Suite New Zealand - Workplace Bullying (NZ)

Administration of a Collective Bargaining Agreement

Alcohol and Drugs at Work (EU/UK)

Americans with Disabilities Act (ADA)

Analyzing Pay Theories

California Sexual Harassment Prevention for Employees

California Sexual Harassment Prevention for Supervisors and Managers

Career Development Programs

Collective Bargaining Process in the US

Compliance Essentials Australia - Anti-discrimination and Equal Opportunity (AU)

Compliance Essentials Australia - Electronic Communication and Social Media (AU)

Compliance Essentials Australia - Sexual Harassment in the Workplace (AU)

Compliance Essentials Australia - Workplace Bullying (AU)

Compliance Essentials New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)

Compliance Essentials New Zealand - Digital Communication and Social Media (NZ)

Compliance Essentials New Zealand - Sexual Harassment in the Workplace (NZ)

Compliance Essentials New Zealand - Workplace Bullying (NZ)

Connecticut Sexual Harassment Prevention (US)

Consequences for Careless Social Media Use in the Workplace

Current Labor Challenges and Labor Laws

Delaware Sexual Harassment Prevention (US)

Determining International Employee Compensation

Developing a Compensation Package

Discipline and Grievance (EU/UK)

Effective Absence Management (EU/UK)

Employee Rights - Job Protection Rights in the US

Employee Rights - Labor Unions in the US

Employee Rights - Privacy

Employee Separation, Rightsizing and Layoffs

Employment Law for Managers - Adverse Action (AU)

Employment Law for Managers - Difficult Conversations (NZ)

Employment Law for Managers - Dismissing an Employee (AU)

Employment Law for Managers - Dismissing an Employee (NZ)

Employment Law for Managers - General Protections (AU)

Employment Law for Managers - General Protections (NZ)

Employment Law for Managers - Having a Meeting about Misconduct (AU)

Employment Law for Managers - Having a Meeting About Poor Performance (AU)

Employment Law for Managers - How to Have Difficult Conversations (AU)

Employment Law for Managers - Meeting About Misconduct (NZ)

Employment Law for Managers - Meeting About Poor Performance (NZ)

Employment Law for Managers - Minimum Statutory Requirements (NZ)

Employment Law for Managers - National Employment Standards (AU)

Employment Law for Managers - Performance Management Process (AU)

Employment Law for Managers - Performance Management Process (NZ)

Employment Law for Managers - Poor Performance or Misconduct (NZ)

Employment Law for Managers - Poor Performance or Misconduct? (AU)

Equal Employment Opportunity Commission (US)

Equality and Diversity in the Workplace (UK/EU)

Expatriate Selection, Cultural Training and Other Considerations

Exploring the Global Business Environment

Exploring the Need for Labor Unions in the US

Facebook, LinkedIn and Twitter Policies Every Employee Should Know

Family Medical Leave Act for Employees (US)

Family Medical Leave Act for Managers (US)

Family Violence Awareness – A Workplace Issue

Family Violence Awareness – A Workplace Issue (Supervisors and Managers)

Family Violence Awareness in Australia – A Workplace Issue (AU)

Family Violence Awareness in Australia – A Workplace Issue (Managers) (AU)

Harrassment and Bullying at Work (EU/UK)

Hiring Employees

How to Behave at Work Parties - Drugs and Alcohol

How to Behave at Work Parties - Sexual Harassment

How to Behave at Work Parties - Social Media

Illinois Sexual Harassment Prevention (US)

Illinois Sexual Harassment Prevention for Hospitality (US)

Implementing Retention Strategies

International Law for Expatriates in the US

Introducing Human Resource Management

Introduction to Labor Unions

Law at Work - Anti-discrimination and Equal Opportunity (AU)

Law at Work - Electronic Communication and Social Media (AU)

Law at Work - Sexual Harassment in the Workplace (AU)

Law at Work - Workplace Bullying (AU)

Laws Relating to Pay in the US

Maine Sexual Harassment Prevention (US)

Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (AU)

Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (NZ)

Managing Fairly and Equitably - Sexual Harassment (AU)

Managing Fairly and Equitably - Sexual Harassment (NZ)

Managing Fairly and Equitably - Workplace Bullying (AU)

Managing Fairly and Equitably - Workplace Bullying (NZ)

Managing Mental Health in Your Workplace

Managing Mental Health in Your Workplace (AU)

Mental Health at Work (EU/UK)

Mental Health in Your Workplace

Mental Health in Your Workplace (AU)

New York Sexual Harassment Prevention

Pay Types and Considerations

Performance Appraisal System Errors and Legal Considerations

Performance Appraisals

Performance Reviews

Personal Social Media Use at the Workplace

Practicing Advanced Retention Strategies

Preventing Workplace Discrimination and Harassment for Employees

Preventing Workplace Discrimination and Harassment for Managers

Providing Government-Mandated Benefits

Providing Voluntary Benefits - Incentive Pay and Paid Time Off

Providing Voluntary Benefits - Medical Insurance and 401(k)s

Recruitment Law, Part One - IRCA and Patriot Act in the US

Recruitment Law, Part Two - EEO Set of Laws in the US

Right to Work (EU/UK)

Sexual Harassment Prevention for Employees (US)

Sexual Harassment Prevention for Managers (US)

Sexual Harassment Prevention in the Workplace (UK)

Social Media Awareness (UK/EU)

Staffing Internationally in the US

Termination of Employment (EU/UK)

The SAFE Files - Anti-discrimination and Equal Opportunity (AU)

The SAFE Files - Electronic Communication and Social Media (AU)

The SAFE Files - Sexual Harassment in the Workplace (AU)

The SAFE Files - Workplace Bullying (AU)

Top-Ups - Anti-discrimination and Equal Opportunity (AU)

Top-Ups - Electronic Communication and Social Media (AU)

Top-Ups - Sexual Harassment in the Workplace (AU)

Top-Ups - Workplace Bullying (AU)

Understanding Sexual Harassment - What Everyone Needs to Know

Unionization and Corporate Resistance in the US

US Legal Environment in Human Resources

Using Social Media to Represent Your Employer

Working with Unions and Bargaining Breakdowns

Information Security and Data Privacy

Adaptive Suite Australia - Privacy for the Private Sector (AU)

Adaptive Suite New Zealand - Privacy (NZ)

Assess and Learn - Cybersecurity (UK)

Assess and Learn - General Data Protection Regulation (UK)

California Consumer Privacy Act (US)

Cloud Computing

Compliance Essentials Australia - Privacy (AU)

Compliance Essentials New Zealand - Privacy (NZ)

Computer Forensics - Investigations

Cryptography

Current Trends in Privacy

Cyber Security - How to Stay Safe Online

Cyber Security Overview

Cyber Security Risks and Social Media

Cybersecurity General Awareness (Assess&Learn) (AU)

Cybersecurity Incidents - General Awareness (AU)

Cybersecurity Incidents - General Awareness (NZ)

Cybersecurity Incidents - How to Respond (AU)

Cybersecurity Incidents - Management and Obligations (AU)

Freedom of Information Act (EU/UK)

GDPR Express

General Data Protection Regulation (GDPR)

Global Privacy Law Fundamentals

HIPAA Privacy and Security 101 (US)

Identity and Access Management

Information Security 101

Internet of Things

Introduction to Ransomware

IT Security for the Remote Worker and Business Traveller

Law at Work - Privacy (AU)

Malware and Viruses

Mobile and Portable Device Security

Network and System Compliance Auditing

Overview of Network and System Audits

PCI-DSS (EU/UK)

PCI-DSS and Wireless Use

PCI-DSS Compliance Standards

PCI-DSS Relation to Data Cards and Equipment

Privacy - Queensland Privacy Information Act (AU)

Privacy - Victorian Health Records Act (AU)

Privacy - Victorian Privacy and Data Protection Act (AU)

Privacy 101: Get to Know the Basics

Privacy and Online Behavior: How to Protect Yourself

Privacy Awareness (Australian Public Sector) (AU)

Ransomware and Cybercrime

Ransomware Prevention - Preventing Attacks and Contingency

Security and Privacy Controls

Social Engineering

Subject Access Requests

The SAFE Files - Privacy (AU)

Top-Ups - Privacy (AU)

Types of Ransomware, Acts and Obligations

Understanding Cyber Security

Workplace Security - What You Need to Know

IT Skills

Excel 2003-2010 Upgrade

Excel 2007 Advanced

Excel 2007 Basic

Excel 2007 Intermediate

Excel 2010 Advanced

Excel 2010 Basic

Excel 2010 Intermediate

Excel 2013 Advanced

Excel 2013 Basic

Excel 2013 Intermediate

Excel 2016 Advanced

Excel 2016 Basic

Excel 2016 Intermediate

Lync 2013 Basic

Office 2016 Advanced

Office 2016 Basic

Office 2016 Intermediate

Office 365 Basic

OneNote 2013 Basic

OneNote 2013 Intermediate

OneNote 2016 Basic

OneNote 2016 Intermediate

Outlook 2003-2010 Upgrade

Outlook 2007 Basic

Outlook 2007 Intermediate

Outlook 2010 Basic

Outlook 2010 Intermediate

Outlook 2013 Basic

Outlook 2013 Intermediate

Outlook 2016 Basic

Outlook 2016 Intermediate

PowerPoint 2003-2010 Upgrade

PowerPoint 2007 Basic

PowerPoint 2007 Intermediate

PowerPoint 2010 Basic

PowerPoint 2010 Intermediate

PowerPoint 2013 Advanced

PowerPoint 2013 Basic

PowerPoint 2013 Intermediate

PowerPoint 2016 Advanced

PowerPoint 2016 Basic

PowerPoint 2016 Intermediate

Project 2010 Basic

Project 2010 Intermediate

Publisher 2013 Advanced

Publisher 2013 Basic

Sharepoint Overview

Skype for Business 2016

Start Using Excel

Start Using Outlook

Leadership and Management

A Motivators Tool Kit

Barriers to Communication Success, Part One

Barriers to Communication Success, Part Two

Become an Effective Leader, Part One

Become an Effective Leader, Part Two

Benefits and Pitfalls of Planning

Build Your Team

Building And Managing Your Dream Team

Business Advantages of an Environmental Management System

Business Writing Tips - Edit, Rewrite and Say It Right

Business Writing Tips: Make an Outline and a First Draft

Changing Organizational Culture

Changing the Culture of Your Organization

Choosing an Interview Format and Considering Legal Issues

Choosing the Best Person for the Task

Communication Skills all Managers Must Master

Competitive Advantage in Organizational Strategy

Conducting Effective Meetings

Constructive Feedback

Creating and Maintaining a Successful Organizational Culture

Creating and Maintaining the Culture of Your Organization

Defending Against Reverse Delegation

Delegate to Save Time and Develop Your Employees

Delegating Authority

Demystifying Management

Designing Effective Teams

Developing Management Skills

Effective Delegation

Embedding Organizational Culture

Employee Motivation - Job Dimensions

Employee Motivation and Ethics

Essential Time Management Tools

Evolution of Management

Expectancy Theory

Extrinsic and Intrinsic Rewards

Feedback and Non-Verbal Communication

Five Tips for New Managers and Supervisors

Gain Control of Work Life Balances

Giving and Receiving Feedback

Goal Theory

Group Decision Making

Hire Team-Oriented Employees

How Perceptions and Expectations Affect Motivation

How to Avoid and Manage Conflict

How To Hire The Right People

Human Resources - The Cornerstone of Successful Organizations

Identifying Obstacles to Organizational Change

Identifying the Culture of Your Organization

Implementing the Strategic Plan

Increasing Team Effectiveness

Inspirational Leadership

Interview and Selection

Introduction to Discipline

Introduction to Performance Appraisals and Appraisal Systems

Job Rotation, Motivation and Morale

Key Tools and Knowledge for Team Leading

Key Tools and Knowledge of Motivation

Keys to Lively and Effective Meetings

Leadership versus Management

Leading Team Meetings

Linking Ethical Behavior to Your Organization's Structure

Maintaining Organizational Culture

Making a Plan that Works

Making Effective Decisions

Manage Your Time By Organizing Paperwork

Management Skills - What Does it Take?

Management, Communication and Growth

Managing Change

Managing Change in Your Organization

Managing Team Development

Managing Teams

Managing Virtual Teams

Marketing the Culture of Your Organization

Maslow's Theory of Motivation

Matching Applicants with Job Specifications and Conducting Interviews

Maximizing the Benefits of Your Organization's Structure

Minimizing Gossip and Rumor

Motivating Employees - Job Design

Motivating Employees - Performance Appraisals

Motivating Employees - Performance Incentives

Motivating Your People and Being a Positive Role Model

Motivation - Ethical Strategies

Motivation - Need-based Theories

Motivation - Process-Based Theory

Motivation and Job Performance

Motivation-Expectancy Theory

Motivational Theorists Whose Theories Work in Practice

Operational Plans - Budgeting

Operational Plans - The Single Use Plan

Operational Plans - The Standing Plan

Organization for Efficiency

Organizational Strategy

Orientation - Where Do We Go From Here?

Performance - A Manager's Responsibility

Performance - Coaching Conversations

Performance - Goal Setting

Performance - Systems View

Performance and Feedback Coaching

Planning at the Top and Senior Level

Principles of Planning

Promoting an Ethical Culture in Your Organization

Put On Your Manager's Hat

Quantify Performance Goals if Possible

Rational Decision-Making

Recruiting New People

Self-Evaluation and Common Pitfalls in Performance Appraisals

Setting Sound Goals

SMART Objectives

Speaking and Listening

Strategic Planning at its Best

Team Autonomy and Degrees of Freedom

Team Design Characteristics

Team Training, Compensation, and Recognition

Teams and Ethics

Terminating Employees

The Decision-Making Process, Part One

The Decision-Making Process, Part Two

The Disciplinary and Grievances Process

The External Environment

The Four Levels of Management

The Progressive Discipline Process

The Team and its Members

The Team and the Organization

The Theory of Reinforcement

Time Management for Managers

Tips for Conducting a Performance Evaluation

Tools and Knowledge for Successful Plans

Top 10 Mistakes of Managers

Tracking Progress with Controls

Transitioning to Management - The First Year

Types of Organizational Plans

Understanding Motivation

Understanding Successful Negotiation

What Managers Need to Know about Managing Change

Why Teamwork Works

Work Team Characteristics

Work Teams - Some Basic Guidelines

Work Teams - Types and Environments

Working with the Confused Employee

Marketing

A Tactical Guide to SEO and PPC

Benefits of Events That Drive ROI

Customer Marketing

Email Marketing

Essential KPIs for the Modern Marketer

Find Your Brand Voice--With Killer Content Marketing

Marketing Strategy that Drives Effectiveness

Multi-Channel Marketing: Coordination, Cohesion and Results

Social Media Marketing

The Inbound Marketer's Playbook

Mindfulness

Be Grateful

Keep Your Cool

Let Go of Control

The Angry Unsent Letter

The Benefits of Stoic Thinking

Turn Away From Tech

Online Social Presence

Facebook - Facing the Facts

Instagram

LinkedIn - Creating an Effective Profile

LinkedIn - Finding a Job

LinkedIn - Finding Job Candidates

LinkedIn - How Connections Work

LinkedIn - Making the Most of InMails

LinkedIn - Newsfeeds, Posts and Articles

LinkedIn - The Basics

LinkedIn - Understanding Groups

Twitter

YouTube - Creating Content

YouTube - Tips and Best Practice

YouTube - What is YouTube

Personal Development

Be Assertive the Right Way

Coaching Skills

Communicating Effectively

Conflict Management

Creative Problem Solving

Decision Making Excellence

Developing Resilience

Emotional Intelligence

Helping Yourself and Others through Change

Introduction to NLP

Managing Stress

Negotiation and Influencing People

NLP - Unconscious Eye Movement

Presenting with Power

Productivity and Time Management

Team Working Excellence

The Public Speaking Guru - Confidence Builder

The Public Speaking Guru - Presenting with Impact

The Public Speaking Guru - Speech Writing

Project Management

Close Your Project Successfully

Introduction to Project Management

Project Design

Project Development and Testing

Project Preparation

Project Strategy and Business Case

Support and Benefits Realisation

Training and Business Readiness

Retail

Be a Retail Hero

Connect with a Customer

Fitting Room Advice

Meet and Greet

Service at the Till

Revenue Cycle

Anatomy of a 1500 Claim 2019

Anatomy of a 1500 Claim for Outpatient Offices 2019

Annual Revenue Cycle Compliance 2019

Assumptions, Presumptions and Misconceptions in the Collection Process 2019

Auto Insurance Assignment 2019

Becoming a Presenter with Purpose 2019

Breaking Down Communication Barriers During Collection Process 2019

Components of a Complete Physician Order 2019

Computer Software and Generating Bills 2019

Cost Containment 2019

Critical Steps in Payer Identification 2019

Critical Steps in Payer Identification for Outpatient Offices 2019

Customers and Communication Getting to Know Your Customers 2019

Determining COB and MSP for Outpatient Offices 2019

Determining Coordination of Benefits 2019

Developing and Using Key Performance Indicators 2019

Employment Law 101 - What Every Manager Needs to Know 2019

EMTALA and Patient Intake 2.0

Entity Request Determination Process 2019

Essentials of Telephone Communication Skills 2019

Explaining the ABN to Medicare Beneficiaries 2019

Following Up on a Medicare Payment 2019

Following Up with Commercial and Other Payers 2019

Four Steps of Requesting Payments from Patients 2019

Gathering Essential Visit Information 2019

General Follow-Up on Blue Cross 2019

Getting Correct Information from Patients and Guarantors 2019

Getting Generations to Work Together 2019

Health Insurance Plans & Participation Basics 2019

How Bills are Processed Through the Revenue Cycle 2019

Identifying the Patient & Other Key Individuals 2019

Identifying UB Data Elements & Form Locators 2019

Identifying UB Elements at Patient Intake 2019

Informed Consent: Demystifying This Important Document 2019

Insurance Verification Process Step by Step 2019

Insurance Verification Terminology 2019

Interpretation of Medicare Secondary Payer 2019

Introduction to Coordination of Benefits 2019

Introduction to Denial Management 2019

Introduction to Healthcare Coding Systems 2019

Introduction to Healthcare Coding Systems for Outpatient Offices 2019

Introduction to Medicaid 2019

Introduction to Medicare Advantage Plans 2019

Introduction to Medicare Secondary Payer & Medicaid COB 2019

Introduction to the Revenue Cycle 2019

Introduction to the Revenue Cycle for Outpatient Offices 2019

Introduction to TRICARE & CHAMPVA 2019

Introduction to UB Validation, Part One 2019

Introduction to UB Validation, Part Two 2019

Keys to Professional Email Communication 2019

Managing Denials in a Post ICD-10 World 2019

Managing Employee Performance 2019

Managing Patient Balances 2019

Master Patient Index Search and Assignment 2019

Matching Communication Styles for Improved Collections 2019

Medical Necessity Concepts & the ABN 2019

Medical Necessity Concepts and the ABN for Outpatient Offices 2019

Medical Terminology I: Word Building 2019

Medical Terminology II: Body Systems 2019

Medical Terminology III: Procedures, Symptoms & Acronyms 2019

Medicare - World of Medicare 2019

Medicare Secondary Payer 2019

Medicare Secondary Payer Practice Scenarios 2019

MSP Determination Process 2019

MSP Requirements Documentation 2019

Multiple Plan COB Determination Process (2019)

Overview of Collecting Patient Balances 2019

Patient Intake & the UB-04 Claim Form 2019

Patient Intake Methods 2019

Patient Intake Points Within Healthcare 2019

Patient Interviewing Techniques 2019

Patients, Payer-Specific UB Data Elements 2019

Payer Follow-Up Part One 2019

Payer Follow-Up Part Two 2019

Payment Options & Solutions 2019

Practical Tips for Cleaning Up the Downstream Revenue Cycle 2019

Public Location Accident Assignment 2019

Quality Assurance Methods in the Collection Process 2019

Reading an Insurance Card 2019

Reading the Medicare Remittance Advice 2019

Red Flag Rule 2.0

Residential Accident Assignment 2019

Revenue Cycle Certified Master (RCCM) Certification Exam 2.0

Revenue Cycle Certified Professional I (RCCPI) Certification Exam 2.0

Revenue Cycle Certified Professional II (RCCPII) Certification Exam 2.0

Revenue Cycle Regulations & Compliance Review 2019

Revenue Cycle Regulations, Compliance & the OIG 2019

Revenue Cycle Terminology 2019

Strategies for Handling Payment Objections 2019

Teamwork and Collaboration in the Revenue Cycle 2019

Ten Principles of Positive Collaboration and Teamwork in Health Care 2019

The Appeals Process on Medicare Denials 2019

The Collection Flow 2019

The Exceptional Patient Experience - 16 Rules to Live By 2019

The Future of Revenue Cycle Compliance 2019

The Relationship of UB Data Elements & Charges 2019

Triaging for Better Collections 2019

UB Data Elements Relationships 2019

UB Validation Fundamental Outpatient 2019

UB Validation Fundamental Therapy 2019

UB Validation Mom and Baby 2019

Understanding How Hospitals Are Paid 2019

Understanding Patient Balances 2019

Understanding Recovery Audit Contractors (RAC) 2019

Understanding the Elements of Payments 2019

Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices 2019

Understanding the Stages of Patient Collections 2019

Validating an Acute Inpatient Bill 2019

What a Patient's UB Data Elements Tell You 2019

Why Accurate Health Insurance Data Matters 2019

Why Collecting Patient Balances Matters 2019

Why Coordination of Benefits Matters 2019

Why Insurance Verification Matters 2019

Why Patient Demographic Data Matters 2019

Why Patient Encounter Data Matters 2019

Workers’ Compensation Assignment 2019

Your Office in the World of Medicare 2019

Risk and Governance

Affordable and Social Housing

Anti-bribery and Corruption (AU)

Anti-money Laundering

Anti-Money Laundering Awareness (AU)

Anti-Money Laundering Awareness (NZ)

Bribery Act

California Human Trafficking Awareness (US)

Challenge 25

Combatting Modern Slavery (AU)

Contract Law (AU)

Contract Management

Directors' Duties - Part 1 (Diligence, Good Faith and Use of Position) (AU)

Directors' Duties - Part 2 (Solvency, Financial Benefits, Advice and Delegation) (AU)

Directors' Duties - Part 3 (Consequences) (AU)

Environmental Awareness

Fraud Awareness (Assess&Learn) (AU)

Fraud Awareness (AU)

Fraud Awareness (NZ)

Global Anti-Bribery and Corruption

Human Trafficking Awareness (US)

Insider Information - ASX-Listed Companies - Part 1 (Material Information) (AU)

Insider Information - ASX-Listed Companies - Part 2 (Penalties & Regulatory Powers) (AU)

Insider Information - ASX-Listed Companies - Part 3 (Further Requirements)

Mandatory Reporting of Child Abuse in Schools (AU)

Modern Slavery

Risk and Compliance in the Housing Sector

Risk Management - Part 1 (Introduction to Risk Management)

Risk Management - Part 2 (Risk Assessment)

Risk Management - Part 3 (Risk Treatment)

Safeguarding Adults

Safeguarding Adults for Housing

Safeguarding Children

Safeguarding Children for Housing

Safeguarding Vulnerable Adults

SOX Compliance 101

UK Financial Sanctions

Victorian Child Safe Standards - We All Have a Role to Play (AU)

Victorian Reportable Conduct Scheme - General Awareness (AU)

Victorian Reportable Conduct Scheme - Heads of Organisations (AU)

What is FCPA?

Whistleblower Awareness (NZ)

Whistleblower Awareness for Private Sector (AU)

Whistleblower Awareness for the Public Sector (AU)

Whistleblowing

Sales Mastery

Always Be Closing

Asking Questions

Authority and Social Proof

Be Likeable

Closing

Closing with Confidence in Sales

Commitment and Consistency

Do Your Research

Effective Listening

Effective Questioning for Sales

Establishing Trust with Customers

Features, Advantages and Benefits

Follow Up

Handling Objections in Sales

How to Engage Customers in Telephone Conversations

How to Handle Sales Objections

How to Influence

Introducing Yourself

Know Your USPs

Leave Something Behind

Listening Skills - Transform Your Customer Interactions

Master the Art of Negotiating

Mastering Cross-Cultural Negotiations

Navigating Gatekeepers

Negotiating Electronically

Objection Handling

Presenting Compelling Proposals

Presenting for Sales People

Prospecting with Ease

Qualify Your Lead

Sales Channel Partnerships

Sales Mastery (Full Course)

Scarcity

Selling Through Questioning

Selling to Power Buyers

Strategies for Professional Presentations

Taking Notes

The Pitch

The Power of Silence

Time Management

Time Management: Tips for Success

Use Humour

Sustainability

Environmental - Defining Recycling

Environmental - Reducing Your Carbon Footprint

Environmental - The Realities of Recycling

Environmental - Ways to Zero Waste

Environmental - What is Sustainability

Environmental - Where in the World is Our Waste

Toolbox Talks

Abrasive Wheels

Alcohol at Work

Carbon Monoxide Poisoning

Confined Spaces

Construction Dust

Dangers of Working at Night

Electrical Cord Safety

Eye Protection

Falling Objects

Fire Classification and Equipment

Fire Detection and Response

Fire Prevention

Hand-Arm Vibration Syndrome

Head Protection

Importance of Good Housekeeping

Legionnaire's Disease

Noise and Hearing Protection

RIDDOR

Safe Working with Lift Trucks

Sharps Injuries

Step Ladder Safety

Working Alone

Working at Height

Workplace Vehicle Safety

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