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    • LMSThe world’s easiest-to-use learning management system.
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      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
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    • By Industry
      • Technology
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      • Retail
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      • Healthcare
      • View all
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All courses

Featured Course

Hygiene at Work

Duration: 15 minutes
Collection: Health and Wellbeing

Learn more

Featured Course

Sales Preparation

Duration: 15 minutes
Collection: Sales Mastery

Learn more

Featured Course

Workplace Ergonomics

Duration: 10 minutes
Collection: Health and Wellbeing

Learn more

60 Second Skills Courses

Communication and Social Skills - Giving Feedback
Communication and Social Skills - Receiving Feedback
Communication and Social Skills - Resolving Conflict
First Aid - Bleeding
First Aid - Primary Survey
First Aid - Secondary Survey
Habits
Health and Wellbeing - Avoid Burning Out
Health and Wellbeing - Importance of Sleep
Health and Wellbeing - Letting Things Go
Health and Wellbeing - Positive Thinking
Health and Wellbeing - Relaxation Techniques
Health and Wellbeing - Switching Off from Work
Health and Wellbeing - Work and Life Balance
Inclusive Leadership
Leadership and Management - Coaching Others
Leadership and Management - Dealing with Difficult Staff
Leadership and Management - Innovation and Culture
Leadership and Management - Learning Styles
Leadership and Management - Stress Management
Leadership and Management - Team Activities
Leadership and Management - The Key to Delegation
Marketing Hacks - Building Brand Loyalty
Marketing Hacks - Defining Your Message
Marketing Hacks - Effective Brand Identity
Marketing Hacks - Finding Your Voice
Marketing Hacks - Increasing Your Brand Visibility
Marketing Hacks - Video Pitches
Marketing Hacks - Word of Mouth Marketing
Personal Development - Memory Skills
Personal Development - Mentoring
Personal Development - Networking
Personal Development - Personal Branding
Personal Development - Personal Vision Statements
Personal Development - Practising Patience
Personal Development - Preventing Procrastination
Personal Development - Self-Esteem
Personal Development - Self-Limiting Beliefs

Bloomberg Courses

Bloomberg - A Brief History - Can We Overcome Pandemics?
Bloomberg - Ally Love - How Peloton Pivoted during Pandemic
Bloomberg - Hello World - How Deepfakes Served Up Federer Vs. Federer
Bloomberg - Hello World - The AI that puts words in your mouth
Bloomberg - Hello World - What Earth looks like when everything stops
Bloomberg - Leaders with Lacqua goes Green - Jesper Broding, Ikea CEO
Bloomberg - Money & Equality - The Post Pandemic Path Forward
Bloomberg - The Future of Electric Vehicles is Software
Bloomberg - The Future of Working From Home After Covid Has Gone
Bloomberg - The Spark - Curing our Plastic Problem
Bloomberg - The Spark - How to feed 10 Billion People
Bloomberg - Tiny Blue Bubbles Designed to Save the Planet
Bloomberg - Using Blockchain to Protect Venezualans from Hyperinflation
Bloomberg C-Suite - Cadillac
Bloomberg C-Suite - Crossfit
Bloomberg C-Suite - Domino's Pizza
Bloomberg C-Suite - Dunkin Brands
Bloomberg C-Suite - Seattle Sounders MLS
Bloomberg Game Changers - Alma Har'el
Bloomberg Game Changers - Amazon, Jeff Bezos
Bloomberg Game Changers - Apple, Steve Jobs
Bloomberg Game Changers - Bringing High-Tech Healthcare to India’s Poor
Bloomberg Game Changers - Craigslist, Craig Newmark
Bloomberg Game Changers - Cultured Seafood is Coming to a Table Near You
Bloomberg Game Changers - Facebook, Mark Zuckerberg
Bloomberg Game Changers - Google, Sergey Brin, Larry Page
Bloomberg Game Changers - Harry Potter, J.K. Rowling
Bloomberg Game Changers - Jay-Z
Bloomberg Game Changers - KKR, Henry Kravis
Bloomberg Game Changers - LinkedIn, Reid Hoffman
Bloomberg Game Changers - Magic Johnson
Bloomberg Game Changers - Mark Cuban
Bloomberg Game Changers - Netflix, Reed Hastings
Bloomberg Game Changers - Netscape, Marc Andreessen
Bloomberg Game Changers - News Corp, Rupert Murdoch
Bloomberg Game Changers - Oracle, Larry Ellison
Bloomberg Game Changers - Ralph Lauren
Bloomberg Game Changers - The Daily Show, Jon Stewart
Bloomberg Game Changers - Twitter, Jack Dorsey, Evan Williams, Biz Stone
Bloomberg Game Changers - Virgin Group, Richard Branson
Bloomberg Game Changers - Vogue, Anna Wintour
Bloomberg Game Changers - Warren Buffett
Bloomberg Green - How Hydrogen Could Solve the Energy Crisis
Bloomberg Green - The Next Generation of Batteries
Bloomberg Green - The Youth Climate Movement
Bloomberg Studio - Arianna Huffington
Bloomberg Studio - Bill Gates
Bloomberg Studio - Black Leadership Matters
Bloomberg Studio - Coinbase Co-Founder Fred Ersham
Bloomberg Studio - Harvard University, Drew Faust
Bloomberg Studio - Instagram, Kevin Systrom
Bloomberg Studio - LinkedIn, Jeff Weiner
Bloomberg Studio - Paypal, Max Levchin
Bloomberg Studio - Satya Nadella
Bloomberg Studio - Satya Nadella
Bloomberg Studio - Sheryl Sandberg
Bloomberg Studio - The Social Solution
Bloomberg Studio - Tim Cook
Bloomberg Studio - YouTube, Susan Wojcicki

Care Certificate Courses

Basic Life Support
COSHH Essentials - Care Certificate
Duty of Care
Equality and Diversity - Care Certificate
Fire Safety - Care Certificate
Fluid and Nutrition Care Certificate
Handling Information
Infection Prevention and Control
Introduction to Care Certificate
Introduction to Health and Safety
Lone Working - Care Certificate
Managing Stress - Care Certificate
Medication and Healthcare Tasks
Mental Health Awareness
Move and Assist Safely
Privacy and Dignity
Safeguarding Adults - Care Certificate
Safeguarding Children - Care Certificate
Understand Your Role
Working in a Person-Centred Way
Working Safely and Securely - Care Certificate
Your Personal Development

Communication and Social Skills Courses

Advanced Spelling - Suffixes and Capitalization
Advanced Uses of the Comma
Agenda Setting
Basic Uses of the Comma
Best Email Practices
Business Report Writing Skills
Channels of Communication
Cognitive Functions - Introverts and Extroverts
Cognitive Functions - Judging and Perceiving
Cognitive Functions - Sensors and Intuitives
Cognitive Functions - Thinking and Feeling
Common Word Usage Errors
Communication and Channels, Part 1
Communication and Channels, Part 2
Communication and Ethics
Communication Barriers, Part 1
Communication Barriers, Part 2
Competency-based Interview Questions
Correct Word Usage
Decoding Indirect and Direct Messages
Everyday Word Usage Blunders
Good Communication
Interview Best Practices
Interview Communication
Interview Mindset
Interview Preparation
Interview Presentations
Introduction to Cognitive Functions
Introduction to Interview Skills
Introduction to Pronouns
Italics, the Apostrophe, Dash and Ellipses
Lead by Listening
Leading Learning - Communicating Virtually
Leading Learning - Cross-Cultural Communication
Leading Learning - Effective Communication
Leading Learning - Effective Listening Skills
Leading Learning - Navigating Communication Channels
Leading Learning - Non-Verbal Communication
Making Meetings Matter
Manage Meeting Personalities
Modifiers and Sentence Structure Varieties
Office Spelling - Confusing Homonyms, Compounds and Negative Formations
Online Facilitation - Facilitate the Learning
Online Facilitation - Set the Scene
Overcoming Barriers to Workplace Communication
Parentheses, Brackets, the Hyphen, and the Slash
Presenting Yourself for Interviews
Pronoun Problems
Proper Grammar - Adjectives
Proper Grammar - Advanced Adverbs
Proper Grammar - Advanced Pronouns
Proper Grammar - Articles, Determiners, Quantifiers, and Interjections
Proper Grammar - Conjunctions
Proper Grammar - Introduction to Adverbs
Proper Grammar - Introduction to Verbs
Proper Grammar - Nouns
Proper Grammar - Prepositions
Semicolon, Colon, and Quotation Marks
Spelling - Applying the Office Dictionary
Subject and Verb Relationships
The Business of Communication
The Period, Question Mark, and Exclamation Point
Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés
Typical Word Usage Problems
Understanding Communication
Understanding Linear and Circular Communication Styles
Using and Identifying Phrases
Using Clauses and Sentences
Using Predicates, Objects, Complements and Modifiers
What is Online Facilitation?
Workplace Communication - Presentations and Nonverbal Communication
Wrapping up and Post-Interview

Competition, Antitrust and Consumer Protection Courses

Adaptive Suite Australia - Consumer Law (AU)
Adaptive Suite Australia - Misleading Conduct and Competition Law (AU)
Adaptive Suite New Zealand - Consumer Law (NZ)
Adaptive Suite New Zealand - Misleading Conduct and Competition Law (NZ)
Antitrust (US)
Compliance Essentials Australia - Consumer Law (AU)
Compliance Essentials Australia - Misleading Conduct and Competition Law (AU)
Compliance Essentials New Zealand - Consumer Law (NZ)
Compliance Essentials New Zealand - Misleading Conduct and Competition Law (NZ)
Consumer Rights
EU Competition Law
Financial Privacy - Fair Credit Reporting Act (US)
Law at Work - Consumer Law (AU)
Law at Work - Misleading Conduct and Competition Law (AU)
Leading Learning - Consumer Protection
Leading Learning - Fair Competition
National Consumer Credit Protection Act (NCCPA) (AU)
The SAFE Files - Consumer Law (AU)
The SAFE Files - Misleading Conduct and Competition Law (AU)
Top-Ups - Consumer Law (AU)
Top-Ups - Misleading Conduct and Competition Law (AU)
Treating Customers Fairly

Compliance Courses

Advance Beneficiary Notice - Refresher
Advance Directives and End-of-Life Decision Making
Age-Specific Competencies and Patient Rights
Annual Healthcare Compliance Refresher
Attestation - CMS FWA and Compliance Training
Bloodborne Pathogens and Your Healthcare Organization's Exposure Control Plan
Board Fraud and Abuse - Refresher
CMS Fraud, Waste and Abuse Training (US)
Coding Accuracy - Refresher
Compliance Program Overview for Health Plans Participating in Medicare Advantage
Compliance Training for Health Plan Board Members
Confidentiality Agreements - What is Your Role
Conflicts of Interest - Refresher
Controlling Violence in Healthcare
Culturally Competent Care - An Overview
Data Security - Refresher
Descripción general de privacidad y seguridad HIPAA
Diagnosis Coding - Refresher
Diversity - Refresher
Documentation - Refresher
Documentation for Physicians - Refresher
Documentation in the Medical Record
DRA and Compliance - Refresher
Early Warning Signs and Rapid Response
Essentials of HIV and AIDS for Healthcare Employees
Exclusions - Refresher
Fair Market Value - Refresher
HIPAA Business Associate I (US)
HIPAA Business Associate II (Clinical) (US)
HIPAA Business Associate III (Clinical) (US)
HIPAA Business Associate III (Non-Clinical) (US)
HIPAA Compliance Officer (US)
HIPAA Employer Employee (US)
HIPAA Employer Finance and Marketing (US)
HIPAA Employer First Line Managers (US)
HIPAA Employer HR Benefits (US)
HIPAA Employer IT Professionals (US)
HIPAA Employer Senior Executives (US)
HIPAA Health Plan Case Managers (US)
HIPAA Health Plan Claim Processors (US)
HIPAA Health Plan Department Managers (US)
HIPAA Health Plan Quality Oversight Staff (US)
HIPAA Hospital Billing and Patient Accounting Staff (US)
HIPAA Hospital Medical Records Staff (US)
HIPAA Hospital Nurses (US)
HIPAA Hospital Physicians (US)
HIPAA Information Blocking Overview for Healthcare Providers (US)
HIPAA Practice Billing Staff (US)
HIPAA Practice Front Office I (US)
HIPAA Practice Front Office II (US)
HIPAA Practice Medical Technician (US)
HIPAA Practice Nurse (US)
HIPAA Practice Office Manager (US)
HIPAA Practice Physician (US)
HIPAA Privacy and Security Overview (US)
HIPAA Senior Executives (US)
Introduction to Medicare Advantage Plans for Health Plans
Investigational Devices - Refresher
Keys to Success as a Patient Access Manager
Medical Necessity - Refresher
Medicare Advantage Marketing Guidelines for Health Plans
Medication Errors and Safety
Multidrug-resistant Pathogens and Preventing Infection
Non-Physician Supervision - Refresher
Obstetrical Safety Issues and Preventing Infant Abduction
Patient and Workplace Safety Measures
Patient Safety for Ambulatory Care Centers
Preventing Conflicts of Interest - Ethical Conduct
Preventing Falls in Healthcare Settings
Prevention of Adverse Events
Privacy - Refresher
Provider Relationships - Refresher
Provider-Based Rules - Refresher
Radiology Orders - Refresher
Recognizing Abuse and Violence
Reducing Violence and Suicide Risks in Mental Health
Sexual Harassment Refresher
Short Stay - Refresher
Social Media - Refresher
Steps to Minimize Workplace-Related Injuries (US)
Strategies to Meet Joint Commission Patient Safety Goals
Teaching Physician Rules - Refresher
Therapy Certification - Refresher
Translation and Communication in Healthcare
Understanding Bad Debts - Refresher
Understanding Latex Allergies in Healthcare
Understanding Organ Transplants and the Donation System
Understanding the Needs of the Chronically Ill, Acutely Ill Patient
Why Emergency Action Plans Matter in Healthcare
Workplace Safety - How Employees Can Ensure a Drug-Free Workplace
Workplace Safety - How Managers Can Ensure a Drug-Free Workplace

Conflict Management Courses

Handling Conflict and Negotiation Ethically
Handling Conflicts in High-Value Relationships
Handling Conflicts in Low-Value Relationships
Identifying the Causes of Conflict
Managing Conflict
Managing Conflict in the Workplace
Productive Conflict Resolution - An Introduction
Thomas-Kilmann Conflict Model
Understanding Conflict in the Workplace
Win-Win Negotiations for Conflict Resolution

Customer Service Courses

Communication Skills
Complaint Handling
Customer Loyalty
Customer Service Success
Delight Every Customer
Excellence in Customer Service
Five Steps to Problem-Solving and Defusing Upset Customers
Handling Customer Complaints
Identifying and Exceeding Customer Needs
Introduction to Key Account Management
Is the Customer Always Right?
Key Account Management in Your Business
Key Customer Experiences
Mastering the Telephone - Basic Skills - Part One
Mastering the Telephone - Basic Skills - Part Two
Mastering the Telephone: Basic Skills
Promote Your Service Value
Stellar Customer Service Best Practices
Telephone Etiquette
The Customer Journey
Turn Lemons into Lemonade
Using Feedback to Improve Service
Vulnerable Customers
What Makes a Key Account Manager
When You Have to Say No

Debunking Workplace Myths Courses

Breaks are Bad
Diving In
Money Motivation Myths
Multitasking Myths
Peter Principle
Remote Working Myths
Working While Ill

Digital Transformation Courses

Business Model Transformation - Data Science and Analytics
Business Model Transformation - Introduction to AI
Business Model Transformation - Introduction to Low Code/No Code
Culture Transformation - Digital Change Management
Culture Transformation - Digital Reluctance
Culture Transformation - Hybrid and Agile Working
Domain Transformation - Innovation and Digital Disruption - Amazon
Domain Transformation - Innovation and Digital Disruption - Uber

Diversity and Inclusion Courses

Aboriginal and Torres Strait Islander Inclusion and Cultural Safety (AU)
Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias
Creating Value Through Diversity and Inclusion - Strategies for Tackling Unconscious Bias
Creating Value Through Diversity and Inclusion - Understanding Diversity and Inclusion
Creating Value Through Diversity and Inclusion - Understanding Diversity and Inclusion
Creating Value Through Diversity and Inclusion - Understanding Unconscious Bias
Creating Value Through Diversity and Inclusion - Understanding Unconscious Bias
Digital Accessibility - Tips for eLearning
Disabilities - Opening Doors to All Candidates (US)
Disability Awareness in the Workplace
Disability Awareness in the Workplace
Group Dynamics
Hiring for a Diverse Workforce
Identifying Diversity in Others
Leading A Diverse Workforce, Part One
Leading A Diverse Workforce, Part Two
Leading Learning - Disability Awareness
Leading Learning - Discrimination Prevention
Leading Learning - LGBT Inclusion
Leading Learning - Managing Equality and Diversity
Leading Learning - Tackling Unconscious Bias
Leading Learning - Understanding Diversity and Inclusion
Leading Learning - Understanding Unconscious Bias
Leveraging Diversity and Strengths in the Workplace
LGBTIQ+ Inclusion (US)
LGBTIQ+ Inclusion in the Workplace
LGBTIQ+ Inclusion in the Workplace
The Mindful Leader
Transgender Protections in the Workplace (US)
Unconscious Bias
What is Diversity and Inclusion?
Your Unique Diversity in the Workplace

Ethics and Conduct Courses

Charter of Human Rights and Responsibilities (AU)
Code of Conduct New South Wales Local Councils (AU)
Code of Conduct Victorian Public Sector (AU)
Culture Series - Owning Up
Culture Series - Speaking Up
Culture Series - Standing Up
Culture Series - The Importance of Whistleblowing
Culture Series - Valuing Diversity
Culture Series - What Are Conflicts of Interest
Culture Series - When Gifts Create a Conflict of Interest
Culture Series - When Outside Employment is a Conflict of Interest
Culture Series – Be the Change (For Non-Managers)
Culture Series – Doing What's Right
Culture Series – Setting An Example (For Managers)
Culture Series – Setting An Example (For Non-managers)
Culture Series – Start the Change (For Managers)
Dealing with Extremism and Terrorism
Email Management and Ethics
Tackling Hate Crime
Understanding the Code of Conduct Policy
Workplace Ethics - Part 1 (Ethical Conduct)
Workplace Ethics - Part 2 (Accountable and Ethical Decision-Making)
Workplace Ethics - Part 3 (Ethics in Context)

Finance Skills Courses

Analyze Financial Health with Ratios
Budget like a Boss
Budgeting Basics
Capital Budgeting Methods and When to Use Them
Cash Flow - Statements and Logistics
Costs, Volume and Profits
Finance for Non-Finance Managers
Financial Documents 101
How to Maintain a Healthy Cash Flow
Income Statements Made Simple
Leading Learning - Budgeting Basics
Leading Learning - Finance for Non-Finance Managers
Leading Learning - Working Effectively Without a Set Budget
The Accounting Equation
The Balance Sheet Explained
The Cash Flow Statement

Health and Safety Courses

Adaptive Suite Australia - Work Health and Safety (AU)
Adaptive Suite New Zealand - Health and Safety at Work (NZ)
Alcohol and Drug Awareness (US)
Alcohol and Drug Awareness for Managers (US)
Armed Robbery Survival Skills
Asbestos Awareness (UK)
Asbestos Risk Awareness (AU)
Assess and Learn - Occupational Health and Safety (CA)
Assess and Learn - Working Safely (UK)
Bloodborne Pathogens and Your Exposure Control Plan
California COVID Safety at Work (US)
Chain of Responsibility (AU)
Chemical Exposure (AU)
Chemical Safety (US)
Compliance Essentials - Occupational Health and Safety (CA)
Compliance Essentials - Working Safely (UK)
Compliance Essentials Australia - Work Health and Safety (AU)
Compliance Essentials New Zealand - Health and Safety at Work (NZ)
Control of Substances Hazardous to Health Regulations (COSHH) Essentials(UK)
CPR Basics for Everyone - Adult and Child
Dangers of Sleep Deprivation
Driver Safety Awareness
Driver Safety Awareness
Driver Safety Awareness (AU)
Drugs and Alcohol - General Awareness
Drugs and Alcohol - Guidance for Managers - Policies (AU)
Drugs and Alcohol - Guidance for Managers - Privacy and Confidentiality (AU)
Drugs and Alcohol - Guidance for Managers - Taking Action (AU)
Drugs and Alcohol - Guidance for Managers - Your Responsibilities (AU)
DSE Awareness
Emergency Management (AU)
Fall Protection
Fatigue Management (AU)
Fire Safety and Prevention
Fire Safety Awareness (AU)
Fire Safety Awareness (UK)
Fire Warden Essentials
Fire Warden Responsibilities (AU)
First Aid Responsibilities for Managers (AU)
Food Safety - Cross Contamination
Food Safety and Hygiene - Allergen Awareness (UK)
Food Safety and Hygiene for Catering Level 2 (UK)
Food Safety and Hygiene for Retail, Level 2
Food Safety and Hygiene for Supervisors Level 3 (UK)
Food Safety and Hygiene, Level 1 (UK)
Forklift Safety (AU)
Forklift Safety (US)
Forklift Training
Hand Hygiene
Hand Hygiene
Hand-Arm Vibration Syndrome (US)
Head Protection (US)
Health and Safety in the Workplace
Health and Wellbeing in the Workplace (EU/UK)
Health Hazards at Work - Cumulative Trauma and Exposures
Health Hazards at Work - Violence and Bullying
Hearing Conservation (US)
Hierarchy of Controls - Administration (Toolbox talks) (AU)
Hierarchy of Controls - Elimination (Toolbox talks) (AU)
Hierarchy of Controls - Engineering (Toolbox talks) (AU)
Hierarchy of Controls - Overview (Toolbox talks) (AU)
Hierarchy of Controls - PPE (Toolbox talks) (AU)
Hierarchy of Controls - Substitution (Toolbox talks) (AU)
Holding the Handrail
Infant CPR Basics
Introduction to Working Safely
Law at Work - Work Health and Safety (AU)
Leading Learning - CPR Basics
Leading Learning - Infection Prevention
Little Life Savers - Asthma attacks
Little Life Savers - Asthma attacks
Little Life Savers - Bumps and knocks
Little Life Savers - Bumps and knocks
Little Life Savers - Burns and scalds
Little Life Savers - Burns and scalds
Little Life Savers - Choking
Little Life Savers - Choking
Little Life Savers - CPR
Little Life Savers - CPR
Little Life Savers - DRSABCD
Little Life Savers - DRSABCD
Little Life Savers - Fainting
Little Life Savers - Fainting
Little Life Savers - Limb injuries
Little Life Savers - Limb injuries
Little Life Savers - Seizures
Little Life Savers - Seizures
Little Life Savers - Wounds
Little Life Savers - Wounds
Lockout Tagout (US)
Lone Working
Manual Handling (Assess&Learn) (AU)
Manual Handling (AU)
Manual Handling (NZ)
Manual Handling (UK)
Manual Handling (US)
Mobile Phones and Driving
Noise Exposure (AU)
Office Ergonomics
Office Ergonomics
OSHA and Right-to-Know Laws
Plant Safety (AU)
PPE Awareness
PPE Awareness (US)
Preparing for an Active Shooter Situation (US)
Promoting a Culture of Safety and Health (US)
Protecting Yourself from Poisonous Plants
Protecting Yourself from Stinging Insects
Protecting Yourself from Ticks and Mosquitoes
Reducing the Spread of Infection
Reverse Parking
Safety Leadership - Incident Reporting, Notification and Investigation (AU)
Safety Leadership - Making and Reviewing Emergency Plans (AU)
Safety Leadership - Managing and Promoting Health and Safety (AU)
See It, Sort It, Report It
Slips and Trips
Slips and Trips (US)
Speeding on Site
Staying Safe in the Workplace
Texting While Walking
The Dangers of Sitting
The SAFE Files - Work Health and Safety (AU)
Top-Ups - Work Health and Safety (AU)
What Can be Done About Job Stress
Why Emergency Preparedness Matters
Wire and Cable Management
Working at Heights (AU)
Working in Hot and Cold Conditions (AU)
Working in Hot and Cold Conditions (US)
Workplace Ergonomics (US)
Workplace Hygiene
Workplace Inspections (AU)
Workplace Stress Prevention (US)

Health and Wellbeing Courses

Be Active
Breaking Unhealthy Behavior Patterns
De-stressing your Inner and Outer World
Dealing with Stressful People
Five Ways to Wellbeing
Grief and Loss
Healthy Eating at Work
Kick the Habit
Leading Learning - Eating Habits at Work
Leading Learning - Fatigue Management
Leading Learning - Hygiene at Work
Leading Learning - Stay Active at Work
Leading Learning - Workplace Ergonomics
Managing Employee Stress
Maternity - Managing Those Returning to Work
Maternity - Returning to Work
Menopause - Going Through Menopause
Menopause - Managing Those Going Through Menopause
Reducing Stress - Meditation and Visualization
Reducing Stress - Techniques to Relax
Reducing Stress Through Time Management
Stress at Work
Stress Management - Stress Awareness Comes First
Stress Management - Taking Care of Yourself
Stress, Emotions, and Ethics
Understanding Emotion
What are Emotions
What is Stress

Hospitality Courses

Anticipating Your Customer Needs
Customer Expectations
Customer First Thinking
Driving Change in Hospitality
Focusing on the Customer Experience
Hospitality - Food Service Best Practices
Identifying Organizational Behavior
Make Your Service Memorable
Right People - Right Roles
Soft Selling in Hospitality
Using Empathy in the Customer Journey

Human Resources Courses

A New Way to Train Employees
Applying Management Styles in an Organization
Beginning Development for Training Programs
Building Framework for the Development of Training Programs
Communication Styles and Emotional Intelligence
Compiling Employee Satisfaction Data
Completing and Conducting Employee Performance Appraisals
Completing the Framework for Developing Training Programs
Costs and Causes of Employee Turnover
Dealing With Performance Issues
Deciding on a Pay System
Defining HR
Designing a Performance Appraisal System
Determining Internal and External Pay Factors
Developing Employees
Directions of Communication in an Organization
Employee Compensation and Benefits
Employee Personality and Fit
Employee Retention Strategies - Pay for Performance and Work - Life Balance
Human Resources Global Strategies
Importance of Training
Introduction to Compensation and Benefits
Introduction to Employee Assessment
Introduction to Managing Employee Performance
Leading Learning - Creating SMART Objectives
Leading Learning - HR for Non HR Managers
Leading Learning - Interviewing Skills
Leading Learning - Recruiting Your Best Team
Managing Employee Performance - A Look at Influences and Discipline
Managing Expatriates - Reducing Stress and Homesickness
More Methods for Training Delivery
Multiculturalism and the Law
Nonverbal Communication and Listening
Onboarding - Best Practices
Onboarding - Orientations
Onboarding - The Power of Day One
Onboarding - Transmitting Culture
Onboarding - Why You Should Care
Onboarding Tools
Organizing the Performance Appraisal Process and Conducting Appraisal Interviews
Recruitment - Job Analysis and Job Descriptions
Recruitment - Process and Strategy
Recruitment - Recruitment Strategies, Part One
Recruitment Strategies, Part II
Retaining Your Best People
Right People/Right Role
Selecting New Employees - Criteria Development and Resume Review
Selecting New Employees - Interview Methods and Avoiding Mistakes
Selecting New Employees - Making the Offer
Selecting New Employees - Selection Methods
Selecting New Employees - Testing
Selecting New Employees - The Selection Process
Selecting New Employees - Types of Interviews and Interview Questions
The Four Stages of Employee Training
Training Delivery Methods
Types of Communication Styles in an Organization
Types of Management Styles in an Organization
Types of Professional Training for Employees
Types of Training for Employees
Understanding and Investigating Performance Issues
Understanding Performance Appraisal Methods, Part 3
Understanding Performance Appraisal Methods, Part One
Understanding Performance Appraisal Methods, Part Two
Utilizing Job Evaluation Systems
What is New Employee Onboarding?
What Makes a Great Place to Work

Human Resources Compliance Courses

Accommodations for Employees with Mental Health Disabilities (US)
Adaptive Suite Australia - Anti-discrimination and Equal Opportunity (AU)
Adaptive Suite Australia - Electronic Communication and Social Media (AU)
Adaptive Suite Australia - Sexual Harassment in the Workplace (AU)
Adaptive Suite Australia - Workplace Bullying (AU)
Adaptive Suite New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)
Adaptive Suite New Zealand - Digital Communication and Social Media (NZ)
Adaptive Suite New Zealand - Sexual Harassment in the Workplace (NZ)
Adaptive Suite New Zealand - Workplace Bullying (NZ)
Administration of a Collective Bargaining Agreement
Alcohol and Drugs at Work (UK)
Americans with Disabilities Act (ADA)
Analyzing Pay Theories
Assess and Learn - Electronic Communications and Social Media (CA)
Assess and Learn - Equality and Diversity (UK)
Assess and Learn - Equity and Diversity in the Workplace (CA)
Assess and Learn - Preventing Harassment and Bullying (UK)
Assess and Learn - Sexual Harassment Prevention (CA)
Assess and Learn - Sexual Harassment Prevention (UK)
Assess and Learn - Social Media Awareness (UK)
Assess and Learn - Workplace Violence and Bullying Prevention (CA)
California Sexual Harassment Prevention for Employees
California Sexual Harassment Prevention for Supervisors and Managers
Career Development Programs
Collective Bargaining Process in the US
Compliance Essentials - Electronic Communications and Social Media (CA)
Compliance Essentials - Equality and Diversity
Compliance Essentials - Equity and Diversity in the Workplace (CA)
Compliance Essentials - Preventing Harassment and Bullying (UK)
Compliance Essentials - Sexual Harassment Prevention (CA)
Compliance Essentials - Sexual Harassment Prevention (UK)
Compliance Essentials - Social Media Awareness (UK)
Compliance Essentials - Workplace Violence and Bullying Prevention (CA)
Compliance Essentials Australia - Anti-discrimination and Equal Opportunity (AU)
Compliance Essentials Australia - Electronic Communication and Social Media (AU)
Compliance Essentials Australia - Sexual Harassment Prevention (AU)
Compliance Essentials Australia - Workplace Bullying (AU)
Compliance Essentials New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)
Compliance Essentials New Zealand - Digital Communication and Social Media (NZ)
Compliance Essentials New Zealand - Sexual Harassment in the Workplace (NZ)
Compliance Essentials New Zealand - Workplace Bullying (NZ)
Connecticut Sexual Harassment Prevention (US)
Consequences for Careless Social Media Use in the Workplace
Culture Series - Being an Ally
Culture Series - Bystander Strategies
Culture Series - Discrimination Prevention
Culture Series - Harassment Awareness
Culture Series - Workplace Bullying Prevention
Current Labor Challenges and Labor Laws
Delaware Sexual Harassment Prevention (US)
Determining International Employee Compensation
Developing a Compensation Package
Discipline and Grievance (EU/UK)
Effective Absence Management (EU/UK)
Employee Rights - Job Protection Rights in the US
Employee Rights - Labor Unions in the US
Employee Rights - Privacy
Employee Separation, Rightsizing and Layoffs
Employment Law for Managers - Adverse Action (AU)
Employment Law for Managers - Difficult Conversations (NZ)
Employment Law for Managers - Dismissing an Employee (AU)
Employment Law for Managers - Dismissing an Employee (NZ)
Employment Law for Managers - General Protections (AU)
Employment Law for Managers - General Protections (NZ)
Employment Law for Managers - Having a Meeting about Misconduct (AU)
Employment Law for Managers - Having a Meeting About Poor Performance (AU)
Employment Law for Managers - How to Have Difficult Conversations (AU)
Employment Law for Managers - Meeting About Misconduct (NZ)
Employment Law for Managers - Meeting About Poor Performance (NZ)
Employment Law for Managers - Minimum Statutory Requirements (NZ)
Employment Law for Managers - National Employment Standards (AU)
Employment Law for Managers - Performance Management Process (AU)
Employment Law for Managers - Performance Management Process (NZ)
Employment Law for Managers - Poor Performance or Misconduct (NZ)
Employment Law for Managers - Poor Performance or Misconduct? (AU)
Equal Employment Opportunity Commission (US)
Equality and Diversity in the Workplace (UK/EU)
Equity and Diversity for Managers (CA)
Expatriate Selection and Training
Exploring the Global Business Environment
Exploring the Need for Labor Unions in the US
Facebook, LinkedIn and Twitter Policies Every Employee Should Know
Family Medical Leave Act for Employees (US)
Family Medical Leave Act for Managers (US)
Family Violence Awareness – A Workplace Issue
Family Violence Awareness – A Workplace Issue (Supervisors and Managers)
Family Violence Awareness in Australia – A Workplace Issue (AU)
Family Violence Awareness in Australia – A Workplace Issue (Managers) (AU)
Flexible Work Programs (AU)
Harrassment and Bullying at Work (EU/UK)
Hiring Employees
How to Behave at Work Parties - Drugs and Alcohol
How to Behave at Work Parties - Sexual Harassment
How to Behave at Work Parties - Social Media
Illinois Sexual Harassment Prevention (US)
Illinois Sexual Harassment Prevention for Hospitality (US)
Implementing Retention Strategies
International Law for Expatriates in the US
Introducing Human Resource Management
Introduction to Labor Unions
Law at Work - Anti-discrimination and Equal Opportunity (AU)
Law at Work - Electronic Communication and Social Media (AU)
Law at Work - Sexual Harassment Prevention (AU)
Law at Work - Workplace Bullying (AU)
Laws Relating to Pay in the US
Leading Learning - Digital Communication Awareness
Leading Learning - Harassment and Bullying Prevention
Leading Learning - Managing Harassment and Bullying
Leading Learning - Managing Sexual Harassment
Leading Learning - Sexual Harassment Prevention
Leading Learning - Social Media Awareness
Maine Sexual Harassment Prevention (US)
Managing a Remote Team (AU)
Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (AU)
Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (NZ)
Managing Fairly and Equitably - Sexual Harassment (AU)
Managing Fairly and Equitably - Sexual Harassment (NZ)
Managing Fairly and Equitably - Workplace Bullying (AU)
Managing Fairly and Equitably - Workplace Bullying (NZ)
Managing Mental Health in Your Workplace
Managing Mental Health in Your Workplace (AU)
Maryland Sexual Harassment Prevention (US)
Mental Health at Work (UK)
Mental Health in Your Workplace
Mental Health in Your Workplace (AU)
New York Sexual Harassment Prevention
Pay Types and Considerations
Performance Appraisal System Errors and Legal Considerations
Performance Appraisals
Performance Reviews
Practicing Advanced Retention Strategies
Preventing Workplace Discrimination and Harassment for Employees
Preventing Workplace Discrimination and Harassment for Managers
Providing Government-Mandated Benefits
Providing Voluntary Benefits - Incentive Pay and Paid Time Off
Providing Voluntary Benefits - Medical Insurance and 401(k)s
Recruitment Law, Part One - IRCA and Patriot Act in the US
Recruitment Law, Part Two - EEO Set of Laws in the US
Right to Work (UK)
Sexual Harassment Prevention (US)
Sexual Harassment Prevention for Managers (CA)
Sexual Harassment Prevention for Managers (US)
Sexual Harassment Prevention in the Workplace (UK)
Social Media Awareness (UK/EU)
Staffing Internationally
Termination of Employment (EU/UK)
The SAFE Files - Anti-discrimination and Equal Opportunity (AU)
The SAFE Files - Electronic Communication and Social Media (AU)
The SAFE Files - Sexual Harassment Prevention (AU)
The SAFE Files - Workplace Bullying (AU)
Top-Ups - Anti-discrimination and Equal Opportunity (AU)
Top-Ups - Electronic Communication and Social Media (AU)
Top-Ups - Sexual Harassment Prevention (AU)
Top-Ups - Workplace Bullying (AU)
Understanding Sexual Harassment (US)
Unionization and Corporate Resistance in the US
US Legal Environment in Human Resources
Using Social Media to Represent Your Organisation
Washington DC Sexual Harassment Prevention (US)
Working with Unions and Bargaining Breakdowns
Workplace Violence and Aggression (AU)
Workplace Violence and Bullying Prevention for Managers (CA)

Information Security and Data Privacy Courses

Adaptive Suite Australia - Privacy for the Private Sector (AU)
Adaptive Suite New Zealand - Privacy (NZ)
Assess and Learn - Cybersecurity (CA)
Assess and Learn - Cybersecurity (UK)
Assess and Learn - General Data Protection Regulation (UK)
Assess and Learn - Information Privacy (CA)
California Consumer Privacy Act (US)
Cloud Computing
Compliance Essentials - Cybersecurity (CA)
Compliance Essentials - Cybersecurity (UK)
Compliance Essentials - General Data Protection Regulation (UK)
Compliance Essentials - Information Privacy (CA)
Compliance Essentials Australia - Privacy (AU)
Compliance Essentials New Zealand - Privacy (NZ)
Cryptography
Cybersecurity - Staying Safe Online
Cybersecurity General Awareness (Assess&Learn) (AU)
Cybersecurity Incidents - General Awareness (AU)
Cybersecurity Incidents - General Awareness (NZ)
Cybersecurity Incidents - How to Respond (AU)
Cybersecurity Incidents - Management and Obligations (AU)
Cybersecurity Overview
Data Subject Access Requests
Digital Forensic Investigations
Freedom of Information Act (EU/UK)
GDPR Express
General Data Protection Regulation (GDPR)
Guarding Against Malware
Identity and Access Management
Information Privacy Basics
Information Security Basics
Internet of Things
Introduction to Ransomware
IT Security for the Remote Worker and Business Traveller
Law at Work - Privacy (AU)
Leading Learning - Data Protection and Privacy
Leading Learning - General Data Protection Regulation
Mobile and Portable Device Security
Network and System Compliance Auditing
Overview of EU and US Privacy Laws
Overview of HIPAA Standards (US)
Overview of Network and System Audits
Payment Card Industry Data Security Standards (PCI-DSS)
PCI-DSS (EU/UK)
PCI-DSS and Wireless Use
PCI-DSS Compliance Standards
PCI-DSS Relation to Data Cards and Equipment
Privacy - Queensland Privacy Information Act (AU)
Privacy - Victorian Health Records Act (AU)
Privacy - Victorian Privacy and Data Protection Act (AU)
Privacy Awareness - New South Wales Public Sector (AU)
Privacy Awareness (Australian Public Sector)
Protecting Your Privacy Online
Ransomware Prevention
Security and Privacy Controls
Social Engineering
Social Media Risks in the Workplace
The SAFE Files - Privacy (AU)
Top-Ups - Privacy (AU)
Types of Ransomware
Understanding Cyber Security
Workplace Security Basics

IT Skills Courses

Excel 2003-2010 Upgrade
Excel 2007 Advanced
Excel 2007 Basic
Excel 2007 Intermediate
Excel 2010 Advanced
Excel 2010 Basic
Excel 2010 Intermediate
Excel 2013 Advanced
Excel 2013 Basic
Excel 2013 Intermediate
Excel 2016 Advanced
Excel 2016 Basic
Excel 2016 Intermediate
Lync 2013 Basic
Microsoft 365 - Skype for Business
Microsoft 365 Delve
Microsoft 365 Excel - Collaborate
Microsoft 365 Excel - Create High Impact Visuals
Microsoft 365 Excel - Manage Cells
Microsoft 365 Excel - Manage Charts and Sheets
Microsoft 365 Excel - Protect Sensitive Communications
Microsoft 365 Excel - Use What if Analysis
Microsoft 365 Exchange
Microsoft 365 Exchange - Mail
Microsoft 365 Exchange - Scheduling
Microsoft 365 Forms
Microsoft 365 OneDrive
Microsoft 365 OneDrive - Camera
Microsoft 365 OneDrive - Security
Microsoft 365 OneNote - Annotate
Microsoft 365 OneNote - Customize Organization
Microsoft 365 OneNote - Dictate
Microsoft 365 OneNote - Prioritization
Microsoft 365 OneNote - Review Accessibility
Microsoft 365 OneNote - Take Meeting Notes
Microsoft 365 OneNote - Upload to and Insert from the cloud
Microsoft 365 Outlook - Communicate in Groups
Microsoft 365 Outlook - Manage Calendar
Microsoft 365 Outlook - Read and Send Email
Microsoft 365 Outlook - Schedule Meetings
Microsoft 365 Outlook - Share Tasks
Microsoft 365 Outlook - Use OneNote
Microsoft 365 Planner
Microsoft 365 Planner - Kanban Boards
Microsoft 365 Power Automate
Microsoft 365 Powerpoint - Apply Animation
Microsoft 365 Powerpoint - Collaborate
Microsoft 365 Powerpoint - Document Presentations
Microsoft 365 Powerpoint - Get an AI Assist
Microsoft 365 Powerpoint - Ink in Action
Microsoft 365 Powerpoint - Insert GIFs
Microsoft 365 Powerpoint - Insert Images
Microsoft 365 Powerpoint - Insert Videos
Microsoft 365 Powerpoint - Present with Ease
Microsoft 365 Powerpoint - Sketch
Microsoft 365 Proficiency - Get Help
Microsoft 365 Proficiency - Introduction
Microsoft 365 SharePoint - Use Templates
Microsoft 365 SharePoint - Get Cognitive Assistance
Microsoft 365 SharePoint - Get Formatting Assistance
Microsoft 365 SharePoint - Interact with Readers
Microsoft 365 SharePoint - Manage Views
Microsoft 365 SharePoint - Stay up to date with Blogs
Microsoft 365 SharePoint - Use Data Analysis
Microsoft 365 Teams
Microsoft 365 Teams - Meetings
Microsoft 365 Word - Cognitive Assistance
Microsoft 365 Word - Expand Document Reach
Microsoft 365 Word - Physical Assistance
Microsoft 365 Word - Select from more Image Options
Microsoft 365 Word - Share Documents
Microsoft 365 Word - Transform Documents into Web Pages
Microsoft 365 Yammer
Microsoft Office 365
Microsoft Office 365 - Business
Office 2016 Advanced
Office 2016 Basic
Office 2016 Intermediate
Office 365 Basic
OneNote 2013 Basic
OneNote 2013 Intermediate
OneNote 2016 Basic
OneNote 2016 Intermediate
Outlook 2003-2010 Upgrade
Outlook 2007 Basic
Outlook 2007 Intermediate
Outlook 2010 Basic
Outlook 2010 Intermediate
Outlook 2013 Basic
Outlook 2013 Intermediate
Outlook 2016 Basic
Outlook 2016 Intermediate
PowerPoint 2003-2010 Upgrade
PowerPoint 2007 Basic
PowerPoint 2007 Intermediate
PowerPoint 2010 Basic
PowerPoint 2010 Intermediate
PowerPoint 2013 Advanced
PowerPoint 2013 Basic
PowerPoint 2013 Intermediate
PowerPoint 2016 Advanced
PowerPoint 2016 Basic
PowerPoint 2016 Intermediate
Project 2010 Basic
Project 2010 Intermediate
Publisher 2013 Advanced
Publisher 2013 Basic
Publisher 2013 Intermediate
Sharepoint Overview
Skype for Business 2016
Start Using Excel
Start Using Outlook

Leadership and Management Courses

A Motivators Tool Kit
Asking Tough Questions
Barriers to Communication Success, Part One
Barriers to Communication Success, Part Two
Become an Effective Leader, Part One
Become an Effective Leader, Part Two
Benefits and Pitfalls of Planning
Benefits of Meetings
Build Your Team
Building And Managing Your Dream Team
Business Advantages of an Environmental Management System
Business Writing Tips: Edit, Rewrite and Say It Right
Business Writing Tips: Make an Outline and a First Draft
Changing Organizational Culture
Changing the Culture of Your Organization
Check in with a Thought of the Day
Check Your Ego
Choosing an Interview Format and Considering Legal Issues
Choosing the Best Person for the Task
Clarify Team Expectations
Coach for Performance
Communicate with Time in Mind
Communication Skills all Managers Must Master
Competitive Advantage in Organizational Strategy
Conducting Effective Meetings
Constructive Feedback
Create Great Communicators
Creating and Maintaining a Successful Organizational Culture
Creating and Maintaining the Culture of Your Organization
Defending Against Reverse Delegation
Delegate to Save Time and Develop Your Employees
Delegating Authority
Demystifying Management
Designing Effective Teams
Developing Management Skills
Effective Delegation
Embedding Organizational Culture
Employee Motivation - Job Dimensions
Employee Motivation and Ethics
Essential Time Management Tools
Evolution of Management
Expectancy Theory
Extrinsic and Intrinsic Rewards
Facilitate a Culture of Accountability
Feedback and Non-Verbal Communication
Five Tips for New Managers and Supervisors
Gain Control of Work Life Balances
Giving and Receiving Feedback
Goal Theory
Group Decision Making
Growing Your Employees
Growth Through Personal Development Plans
Handling Defeat
Hire Team-Oriented Employees
Hold Standing One-on-Ones
How Perceptions and Expectations Affect Motivation
How to Avoid and Manage Conflict
How To Hire The Right People
Human Resources - The Cornerstone of Successful Organizations
Identifying Obstacles to Organizational Change
Identifying the Culture of Your Organization
Implementing the Strategic Plan
Increasing Team Effectiveness
Inspirational Leadership
Interview and Selection
Introduction to Discipline
Introduction to Performance Appraisals and Appraisal Systems
It All Starts with Character
Job Rotation, Motivation and Morale
Juggling Project Resources
Keep the Troops in the Loop
Key Tools and Knowledge for Team Leading
Key Tools and Knowledge of Motivation
Keys to Lively and Effective Meetings
Knowing What You Don't Know
Leadership Suite - Futureproof Your Leadership through Innovation
Leadership Suite - Global Citizen Mindset
Leadership Suite - Groupthink versus Visionary
Leadership Suite - Impostor Syndrome in New Managers
Leadership Suite - Managing Different Personalities
Leadership Suite - Multigenerational Management
Leadership Suite - Multiplier Mindset
Leadership Suite - Peer to Leader
Leadership Suite - People Centric Leadership through Digitalization
Leadership Suite - Reimagining Leadership
Leadership Suite - Strategy and Pragmatism
Leadership Suite - Tech Literacy - Leading in the Digital Age
Leadership Suite - The Accidental Manager
Leadership Suite - Trust Building and Empathy
Leadership Suite - You, Me and Privilege
Leadership versus Management
Leading Learning - Changing Organizational Culture
Leading Learning - Giving Feedback
Leading Learning - Managers Guide to Leading Change
Leading Learning - Receiving Feedback
Leading Learning - The Change Curve
Leading Team Meetings
Learn to Be Patient
Linking Ethical Behavior to Your Organization's Structure
Maintaining Organizational Culture
Making a Plan that Works
Making Effective Decisions
Manage Your Time By Organizing Paperwork
Management Skills - What Does it Take?
Management, Communication and Growth
Managing Change
Managing Change in Your Organization
Managing Team Development
Managing Teams
Managing Virtual Teams
Marketing the Culture of Your Organization
Maslow's Theory of Motivation
Matching Applicants with Job Specifications and Conducting Interviews
Maximizing the Benefits of Your Organization's Structure
Minimizing Gossip and Rumor
Model Effective Confrontation
Model the Way
Motivating Employees - Job Design
Motivating Employees - Performance Appraisals
Motivating Employees - Performance Incentives
Motivating Your People and Being a Positive Role Model
Motivation - Ethical Strategies
Motivation - Need-based Theories
Motivation - Process-Based Theory
Motivation and Job Performance
Motivation-Expectancy Theory
Motivational Theorists Whose Theories Work in Practice
Moving from What to How
Operational Plans - Budgeting
Operational Plans - The Single Use Plan
Operational Plans - The Standing Plan
Organization for Efficiency
Organizational Strategy
Orientation - Where Do We Go From Here?
Performance - A Manager's Responsibility
Performance - Coaching Conversations
Performance - Goal Setting
Performance - Systems View
Performance and Feedback Coaching
Planning at the Top and Senior Level
Principles of Planning
Promoting an Ethical Culture in Your Organization
Provide Challenge and Support
Put On Your Manager's Hat
Quantify Performance Goals if Possible
Rational Decision-Making
Realize Your Team is Your Customer
Recognize and Reward Achievement
Recruiting New People
Remain Focused on Solutions, Not Barriers
Self-Evaluation and Common Pitfalls in Performance Appraisals
Setting Sound Goals
SMART Objectives
Speaking and Listening
Stand Up for What You Believe
Strategic Planning at its Best
Sustaining a Winning Culture
Tackling Time
Take a Hard Look in the Mirror
Tap into Their Passion, Unleash the Energy
Team Autonomy and Degrees of Freedom
Team Design Characteristics
Team Training, Compensation, and Recognition
Teams and Ethics
Terminating Employees
The Buck Stops Here
The Cross Purpose Trap
The Decision-Making Process, Part One
The Decision-Making Process, Part Two
The Disciplinary and Grievances Process
The External Environment
The Four Levels of Management
The Heart of a Leader
The Innovation Curve
The Progressive Discipline Process
The Pygmalion Effect
The Team and its Members
The Team and the Organization
The Theory of Reinforcement
Time Management for Managers
Tips for Conducting a Performance Evaluation
Tools and Knowledge for Successful Plans
Top 10 Mistakes of Managers
Tracking Progress with Controls
Transitioning to Management - The First Year
Types of Organizational Plans
Understanding Conflict
Understanding Motivation
Understanding Successful Negotiation
What Managers Need to Know about Managing Change
Why Teamwork Works
Work Team Characteristics
Work Teams - Some Basic Guidelines
Work Teams - Types and Environments
Working with the Confused Employee

Marketing Courses

A Tactical Guide to SEO and PPC
A Tactical Guide to SEO and PPC - Part One
A Tactical Guide to SEO and PPC - Part Two
Benefits of Events That Drive ROI
Benefits of Events that Drive ROI - Part One
Benefits of Events that Drive ROI - Part Three
Benefits of Events that Drive ROI - Part Two
Customer Marketing
Customer Marketing - Part One
Customer Marketing - Part Two
Email Marketing
Email Marketing - Part One
Email Marketing - Part Two
Essential KPIs for the Modern Marketer
Essential KPIs for the Modern Marketer - Part One
Essential KPIs for the Modern Marketer - Part Two
Find Your Brand Voice With Killer Content Marketing - Part One
Find Your Brand Voice With Killer Content Marketing - Part Two
Find Your Brand Voice--With Killer Content Marketing
Leading Learning - Analytics and Marketing Data
Leading Learning - Digital Marketing Foundations
Leading Learning - Introduction to Marketing
Leading Learning - Social Media Marketing
Leading Learning - The Customer Journey
Marketing Strategy that Drives Effectiveness
Multi-Channel Marketing: Coordination, Cohesion and Results
Social Media Marketing
Social Media Marketing - Part One
Social Media Marketing - Part Two
The Inbound Marketer's Playbook
The Inbound Marketer's Playbook - Part One
The Inbound Marketer's Playbook - Part Three
The Inbound Marketer's Playbook - Part Two

Mindfulness Courses

Active Listening
Be Grateful
Dealing with Failure and Rejection
Finding Purpose
Keep Your Cool
Let Go of Control
The Angry Unsent Letter
The Benefits of Stoic Thinking
Turn Away From Tech

Online Social Presence Courses

Facebook - Facing the Facts
Instagram
LinkedIn - Creating an Effective Profile
LinkedIn - Finding a Job
LinkedIn - Finding Job Candidates
LinkedIn - How Connections Work
LinkedIn - Making the Most of InMails
LinkedIn - Newsfeeds, Posts and Articles
LinkedIn - The Basics
LinkedIn - Understanding Groups
Trying Out TikTok
Twitter
YouTube - Creating Content
YouTube - Tips and Best Practice
YouTube - What is YouTube

Personal Development Courses

Be Assertive the Right Way
Building a Creative Work Environment
Building a Relationship
Business Writing Skills
Career Goals - Finding Purpose in your Career
Career Goals - Planning for the Future
Coaching Skills
Communicating Effectively
Conflict Management
Creating Vision Boards
Creative Problem Solving
Creative Thinking Skills
Decision Making Excellence
Developing Resilience
Emotional Intelligence
Finding a Mentor
Helping Yourself and Others through Change
Imposter Syndrome
Inspiration
Introduction to NLP
Leading Learning - Developing Resilience
Leading Learning - Handling Personal Stress
Leading Learning - Managing Team Stress
Managing Stress
Managing Team Creativity
Mentees
Mentors
Negotiation and Influencing People
NLP - Unconscious Eye Movement
Presenting with Power
Productivity and Time Management
Storytelling in Business
Team Working Excellence
The Public Speaking Guru - Confidence Builder
The Public Speaking Guru - Presenting with Impact
The Public Speaking Guru - Speech Writing
What is Mentoring
Working with Ambiguity - Operating in the Grey

Project Management Courses

Close Your Project Successfully
Introduction to Project Management
Project Closures
Project Design
Project Development and Testing
Project Preparation
Project Scheduling - The Critical Path
Project Strategy and Business Case
Support and Benefits Realisation
Training and Business Readiness

Retail Courses

Be a Retail Hero
Connect with a Customer
Fitting Room Advice
Meet and Greet
Service at the Till

Revenue Cycle Courses

Anatomy of a 1500 Claim
Anatomy of a 1500 Claim for Outpatient Offices
Annual Revenue Cycle Compliance
Assumptions, Presumptions and Misconceptions in the Collection Process
Auto Insurance Assignment
Becoming a Presenter with Purpose
Best Practices of Positive Collaboration and Teamwork in Health Care
Breaking Down Communication Barriers During Collection Process
Components of a Complete Physician Order
Computer Software and Generating Bills
Cost Containment
Critical Steps in Payer Identification
Critical Steps in Payer Identification for Outpatient Offices
Customers and Communication Getting to Know Your Customers
Determining COB and MSP for Outpatient Offices
Determining Coordination of Benefits
Developing and Using Key Performance Indicators
Employment Law 101 - What Every Manager Needs to Know
EMTALA and Patient Intake
Entity Request Determination Process
Essentials of Telephone Communication Skills
Evaluation and Management Coding Changes (US)
Explaining the ABN to Medicare Beneficiaries
Following Up on a Medicare Payment
Following Up with Commercial and Other Payers
Four Steps of Requesting Payments from Patients
Gathering Essential Visit Information
General Follow-Up on Blue Cross
Getting Correct Information from Patients and Guarantors
Getting Generations to Work Together
Health Insurance Plans & Participation Basics
How Bills are Processed Through the Revenue Cycle
Identifying the Patient & Other Key Individuals
Identifying UB Data Elements & Form Locators
Identifying UB Elements at Patient Intake
Informed Consent: Demystifying This Important Document
Insurance Verification Process Step by Step
Insurance Verification Terminology
Interpretation of Medicare Secondary Payer
Introduction to Coordination of Benefits
Introduction to Denial Management
Introduction to Healthcare Coding Systems
Introduction to Healthcare Coding Systems for Outpatient Offices
Introduction to Medicaid
Introduction to Medicare Advantage Plans
Introduction to Medicare Secondary Payer & Medicaid COB
Introduction to the Revenue Cycle
Introduction to the Revenue Cycle for Outpatient Offices
Introduction to TRICARE & CHAMPVA
Introduction to UB Validation, Part One
Introduction to UB Validation, Part Two
Keys to Professional Email Communication
Managing Denials in a Post ICD-10 World
Managing Employee Performance
Managing Patient Balances
Master Patient Index Search and Assignment
Matching Communication Styles for Improved Collections
Medical Necessity Concepts and the ABN
Medical Necessity Concepts and the ABN for Outpatient Offices
Medical Terminology I: Word Building
Medical Terminology II: Body Systems
Medical Terminology III: Procedures, Symptoms & Acronyms
Medicare - World of Medicare
Medicare Secondary Payer
Medicare Secondary Payer Practice Scenarios
MSP Determination Process
MSP Requirements Documentation
Multiple Plan COB Determination Process (2019)
Overview of Collecting Patient Balances
Patient Intake & the UB-04 Claim Form
Patient Intake Methods
Patient Intake Points Within Healthcare
Patient Interviewing Techniques
Patients, Payer-Specific UB Data Elements
Payer Follow-Up Part One
Payer Follow-Up Part Two
Payment Options & Solutions
Practical Tips for Cleaning Up the Downstream Revenue Cycle
Public Location Accident Assignment
Quality Assurance Methods in the Collection Process
Reading an Insurance Card
Reading the Medicare Remittance Advice
Red Flag Rule
Residential Accident Assignment
Revenue Cycle Certified Master (RCCM) Certification Exam
Revenue Cycle Certified Professional I (RCCPI) Certification Exam
Revenue Cycle Certified Professional II (RCCPII) Certification Exam
Revenue Cycle Compliance and the OIG (US)
Revenue Cycle Compliance, Regulations and Rule (US)
Revenue Cycle Regulations & Compliance Review
Revenue Cycle Terminology
Strategies for Handling Payment Objections
Teamwork and Collaboration in the Revenue Cycle
Telehealth Billing (US)
The Appeals Process on Medicare Denials
The Collection Flow
The Exceptional Patient Experience
The Relationship of UB Data Elements & Charges
Triaging for Better Collections
UB Data Elements Relationships
UB Validation Fundamental Outpatient
UB Validation Fundamental Therapy
UB Validation Mom and Baby
Understanding How Hospitals Are Paid
Understanding Patient Balances
Understanding Recovery Audit Contractors
Understanding the Elements of Payments
Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices
Understanding the Stages of Patient Collections
Validating an Acute Inpatient Bill
What a Patient's UB Data Elements Tell You
Why Accurate Health Insurance Data Matters
Why Collecting Patient Balances Matters
Why Coordination of Benefits Matters
Why Insurance Verification Matters
Why Patient Demographic Data Matters
Why Patient Encounter Data Matters
Workers’ Compensation Assignment
Your Office in the World of Medicare

Risk and Governance Courses

Affordable and Social Housing
Anti-Bribery and Corruption
Anti-bribery and Corruption (AU)
Anti-money Laundering (UK)
Anti-Money Laundering Awareness (AU)
Anti-Money Laundering Awareness (NZ)
Anti-money Laundering Awareness (US)
Brexit - What it Means for my Business (UK)
Bribery Act
Business Continuity Management in Action
California Human Trafficking Awareness (US)
Challenge 25
Combatting Modern Slavery (AU)
Contract Law (AU)
Contract Management
Culture Series - What is Money Laundering?
Directors' Duties - Part 1 (Diligence, Good Faith and Use of Position) (AU)
Directors' Duties - Part 2 (Solvency, Financial Benefits, Advice and Delegation) (AU)
Directors' Duties - Part 3 (Consequences) (AU)
Environmental Awareness (UK)
Export Controls (US)
Foreign Corrupt Practices Act (US)
Fraud Awareness (Assess&Learn) (AU)
Fraud Awareness (AU)
Fraud Awareness (NZ)
Human Trafficking Awareness (US)
Insider Information - ASX-Listed Companies - Part 1 (Material Information) (AU)
Insider Information - ASX-Listed Companies - Part 2 (Penalties & Regulatory Powers) (AU)
Insider Information - ASX-Listed Companies - Part 3 (Further Requirements)
Insider Trading (US)
International Traffic in Arms Regulation (ITAR) Compliance (US)
Introduction to Business Continuity Management
Leading Learning - Anti-Bribery and Corruption
Leading Learning - Anti-Money Laundering Awareness
Leading Learning - Fraud Awareness
Leading Learning - Human Trafficking Awareness
Leading Learning - Whistleblower Awareness
Mandatory Reporting of Child Abuse in Schools (AU)
Modern Slavery
Risk and Compliance in the Housing Sector
Risk Management - Part 1 (Introduction to Risk Management)
Risk Management - Part 2 (Risk Assessment)
Risk Management - Part 3 (Risk Treatment)
Safeguarding Adults
Safeguarding Adults for Housing
Safeguarding Children
Safeguarding Children for Housing
Safeguarding Vulnerable Adults
Sanctions
Sanctions (AU)
Sanctions (US)
SOX Compliance 101
UK Financial Sanctions
Victorian Child Safe Standards - We All Have a Role to Play (AU)
Victorian Reportable Conduct Scheme - General Awareness (AU)
Victorian Reportable Conduct Scheme - Heads of Organisations (AU)
Whistleblower Awareness (NZ)
Whistleblower Awareness for Private Sector (AU)
Whistleblower Awareness for the Public Sector (AU)
Whistleblowing (UK)

Sales Mastery Courses

Adaptive Selling
Always Be Closing
Asking Questions
Authority and Social Proof
Be Likeable
Claim or Create Value in Negotiations
Closing
Closing with Confidence in Sales
Commitment and Consistency
Communication in Sales
Creating an Effective Sales Proposal
Creating Customer Trust
Do Your Research
Effective Listening
Effective Questioning for Sales
Establishing Trust with Customers
Ethical Communication in Sales
Features, Advantages and Benefits
Follow Up
Handling Objections in Sales
How to Engage Customers in Telephone Conversations
How to Handle Sales Objections
How to Influence
Introducing Yourself
Know Your USPs
Leading Learning - Negotiation and Influence
Leading Learning - Questioning and Objection Handling
Leading Learning - Sales Preparation
Leave Something Behind
Listening Skills - Transform Your Customer Interactions
Making Ethical Decisions
Making Ethical Decisions
Master the Art of Negotiating
Mastering Cross-Cultural Negotiations
Mastering Digital Connections
Navigating Gatekeepers
Navigating the Sale
Negotiating Electronically
Objection Handling
Overcoming Sales Obstacles
Presenting Compelling Proposals
Presenting for Sales People
Prospecting with Ease
Qualify Your Lead
Sales Channel Partnerships
Sales Mastery (Full Course)
Scarcity
Selling Through Questioning
Selling to Power Buyers
Strategies for Professional Presentations
Taking Notes
The 7-Step Selling Process
The Pitch
The Power of Silence
The Sales Pre-Approach
Time Management
Time Management: Tips for Success
Understanding Sales Objections
Use Humour

Sustainability Courses

Economic Sustainability - In Pursuit of an Ethical Profit
Economic Sustainability - The Triple Bottom Line
Environmental - Defining Recycling
Environmental - Reducing Your Carbon Footprint
Environmental - The Realities of Recycling
Environmental - Ways to Zero Waste
Environmental - What is Sustainability
Environmental - Where in the World is Our Waste
Leading Learning - Business Sustainability
Leading Learning - Environmental Sustainability
Social Sustainability - In Action
Social Sustainability - People and Principles
The Sustainability Circles

Toolbox Talks Courses

Abrasive Wheels
Alcohol at Work
Carbon Monoxide Poisoning
Confined Spaces
Construction Dust
Dangers of Working at Night
Electrical Cord Safety
Eye Protection
Falling Objects
Fire Classification and Equipment
Fire Detection and Response (UK)
Fire Prevention
Hand-Arm Vibration Syndrome
Head Protection
Importance of Good Housekeeping
Legionnaire's Disease
Noise and Hearing Protection
Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) (UK)
Safe Working with Lift Trucks
Sharps Injuries
Step Ladder Safety
Working Alone
Working at Height
Workplace Vehicle Safety

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