All courses - Litmos

All courses

Featured Course

Emotional Awareness

Duration: 10 minutes
Collection: Personal Development

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Featured Course

Risk Management Framework and Process

Duration: 11 minutes
Collection: Risk and Governance

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60 Second Skills Courses

Communication and Social Skills - Giving Feedback

Communication and Social Skills - Receiving Feedback

Communication and Social Skills - Resolving Conflict

First Aid - Bleeding

First Aid - Primary Survey

First Aid - Secondary Survey

Habits

Health and Wellbeing - Avoid Burning Out

Health and Wellbeing - Importance of Sleep

Health and Wellbeing - Letting Things Go

Health and Wellbeing - Positive Thinking

Health and Wellbeing - Relaxation Techniques

Health and Wellbeing - Switching Off from Work

Health and Wellbeing - Work and Life Balance

Inclusive Leadership

Leadership and Management - Coaching Others

Leadership and Management - Dealing with Difficult Staff

Leadership and Management - Innovation and Culture

Leadership and Management - Learning Styles

Leadership and Management - Stress Management

Leadership and Management - Team Activities

Leadership and Management - The Key to Delegation

Marketing Hacks - Building Brand Loyalty

Marketing Hacks - Defining Your Message

Marketing Hacks - Effective Brand Identity

Marketing Hacks - Finding Your Voice

Marketing Hacks - Increasing Your Brand Visibility

Marketing Hacks - Video Pitches

Marketing Hacks - Word of Mouth Marketing

Personal Development - Memory Skills

Personal Development - Mentoring

Personal Development - Networking

Personal Development - Personal Branding

Personal Development - Personal Vision Statements

Personal Development - Practising Patience

Personal Development - Preventing Procrastination

Personal Development - Self-Esteem

Personal Development - Self-Limiting Beliefs

Bloomberg Courses

Bloomberg - A Brief History - Can We Overcome Pandemics?

Bloomberg - Ally Love - How Peloton Pivoted during Pandemic

Bloomberg - Hello World - How Deepfakes Served Up Federer Vs. Federer

Bloomberg - Hello World - The AI that puts words in your mouth

Bloomberg - Hello World - What Earth looks like when everything stops

Bloomberg - Leaders with Lacqua goes Green - Jesper Broding, Ikea CEO

Bloomberg - Money & Equality - The Post Pandemic Path Forward

Bloomberg - The Future of Electric Vehicles is Software

Bloomberg - The Future of Working From Home After Covid Has Gone

Bloomberg - The Spark - Curing our Plastic Problem

Bloomberg - The Spark - How to feed 10 Billion People

Bloomberg - Tiny Blue Bubbles Designed to Save the Planet

Bloomberg - Using Blockchain to Protect Venezualans from Hyperinflation

Bloomberg C-Suite - Cadillac

Bloomberg C-Suite - Crossfit

Bloomberg C-Suite - Domino's Pizza

Bloomberg C-Suite - Dunkin Brands

Bloomberg C-Suite - Seattle Sounders MLS

Bloomberg Game Changers - Alma Har'el

Bloomberg Game Changers - Amazon, Jeff Bezos

Bloomberg Game Changers - Apple, Steve Jobs

Bloomberg Game Changers - Bringing High-Tech Healthcare to India’s Poor

Bloomberg Game Changers - Craigslist, Craig Newmark

Bloomberg Game Changers - Cultured Seafood is Coming to a Table Near You

Bloomberg Game Changers - Facebook, Mark Zuckerberg

Bloomberg Game Changers - Google, Sergey Brin, Larry Page

Bloomberg Game Changers - Harry Potter, J.K. Rowling

Bloomberg Game Changers - Jay-Z

Bloomberg Game Changers - KKR, Henry Kravis

Bloomberg Game Changers - LinkedIn, Reid Hoffman

Bloomberg Game Changers - Magic Johnson

Bloomberg Game Changers - Mark Cuban

Bloomberg Game Changers - Netflix, Reed Hastings

Bloomberg Game Changers - Netscape, Marc Andreessen

Bloomberg Game Changers - News Corp, Rupert Murdoch

Bloomberg Game Changers - Oracle, Larry Ellison

Bloomberg Game Changers - Ralph Lauren

Bloomberg Game Changers - The Daily Show, Jon Stewart

Bloomberg Game Changers - Twitter, Jack Dorsey, Evan Williams, Biz Stone

Bloomberg Game Changers - Virgin Group, Richard Branson

Bloomberg Game Changers - Vogue, Anna Wintour

Bloomberg Game Changers - Warren Buffett

Bloomberg Green - How Hydrogen Could Solve the Energy Crisis

Bloomberg Green - The Next Generation of Batteries

Bloomberg Green - The Youth Climate Movement

Bloomberg Studio - Arianna Huffington

Bloomberg Studio - Bill Gates

Bloomberg Studio - Black Leadership Matters

Bloomberg Studio - Coinbase Co-Founder Fred Ersham

Bloomberg Studio - Harvard University, Drew Faust

Bloomberg Studio - Instagram, Kevin Systrom

Bloomberg Studio - LinkedIn, Jeff Weiner

Bloomberg Studio - Paypal, Max Levchin

Bloomberg Studio - Satya Nadella

Bloomberg Studio - Satya Nadella

Bloomberg Studio - Sheryl Sandberg

Bloomberg Studio - The Social Solution

Bloomberg Studio - Tim Cook

Bloomberg Studio - YouTube, Susan Wojcicki

Care Certificate Courses

Basic Life Support

Communication Care Certificate

Duty of Care

Fluid and Nutrition Care Certificate

Handling Information

Infection Prevention and Control

Introduction to Care Certificate

Introduction to Health and Safety

Mental Health Awareness

Privacy and Dignity

Understand Your Role

Working in a Person-Centred Way

Working Safely and Securely - Care Certificate

Your Personal Development

Communication and Social Skills Courses

Advanced Spelling - Suffixes and Capitalization

Advanced Uses of the Comma

Agenda Setting

Basic Uses of the Comma

Best Email Practices

Business Report Writing Skills

Channels of Communication

Cognitive Functions - Introverts and Extroverts

Cognitive Functions - Judging and Perceiving

Cognitive Functions - Sensors and Intuitives

Cognitive Functions - Thinking and Feeling

Common Word Usage Errors

Communication and Channels, Part 1

Communication and Channels, Part 2

Communication and Ethics

Communication Barriers, Part 1

Communication Barriers, Part 2

Competency-based Interview Questions

Correct Word Usage

Decoding Indirect and Direct Messages

Everyday Word Usage Blunders

Good Communication

Interview Best Practices

Interview Communication

Interview Mindset

Interview Preparation

Interview Presentations

Introduction to Cognitive Functions

Introduction to Interview Skills

Introduction to Pronouns

Italics, the Apostrophe, Dash and Ellipses

Lead by Listening

Leading Learning - Communicating Virtually

Leading Learning - Cross-Cultural Communication

Leading Learning - Effective Communication

Leading Learning - Effective Listening Skills

Leading Learning - Leading Team Meetings

Leading Learning - Making Meetings Matter

Leading Learning - Maximizing Virtual Meetings

Leading Learning - Navigating Communication Channels

Leading Learning - Non-Verbal Communication

Making Meetings Matter

Manage Meeting Personalities

Modifiers and Sentence Structure Varieties

Office Spelling - Confusing Homonyms, Compounds and Negative Formations

Online Facilitation - Facilitate the Learning

Online Facilitation - Set the Scene

Online Facilitation – Full Course

Overcoming Barriers to Workplace Communication

Parentheses, Brackets, the Hyphen, and the Slash

Presenting Yourself for Interviews

Pronoun Problems

Proper Grammar - Adjectives

Proper Grammar - Advanced Adverbs

Proper Grammar - Advanced Pronouns

Proper Grammar - Articles, Determiners, Quantifiers, and Interjections

Proper Grammar - Conjunctions

Proper Grammar - Introduction to Adverbs

Proper Grammar - Introduction to Verbs

Proper Grammar - Nouns

Proper Grammar - Prepositions

Semicolon, Colon, and Quotation Marks

Spelling - Applying the Office Dictionary

Subject and Verb Relationships

The Business of Communication

The Period, Question Mark, and Exclamation Point

Transitions, Repetition, Parallelism and Avoiding Redundancies and Clichés

Typical Word Usage Problems

Understanding Communication

Understanding Linear and Circular Communication Styles

Using and Identifying Phrases

Using Clauses and Sentences

Using Predicates, Objects, Complements and Modifiers

What is Online Facilitation?

Workplace Communication - Presentations and Nonverbal Communication

Wrapping up and Post-Interview

Competition, Antitrust and Consumer Protection Courses

Adaptive Suite Australia - Consumer Law (AU)

Adaptive Suite Australia - Misleading Conduct and Competition Law (AU)

Adaptive Suite New Zealand - Consumer Law (NZ)

Adaptive Suite New Zealand - Misleading Conduct and Competition Law (NZ)

Antitrust (US)

Compliance Essentials Australia - Consumer Law (AU)

Compliance Essentials Australia - Misleading Conduct and Competition Law (AU)

Compliance Essentials New Zealand - Consumer Law (NZ)

Compliance Essentials New Zealand - Misleading Conduct and Competition Law (NZ)

Consumer Rights (UK)

EU Competition Law

Financial Privacy - Fair Credit Reporting Act (US)

Law at Work - Consumer Law (AU)

Law at Work - Misleading Conduct and Competition Law (AU)

Leading Learning - Consumer Protection

Leading Learning - Fair Competition

National Consumer Credit Protection Act (NCCPA) (AU)

The SAFE Files - Consumer Law (AU)

The SAFE Files - Misleading Conduct and Competition Law (AU)

Top-Ups - Consumer Law (AU)

Top-Ups - Misleading Conduct and Competition Law (AU)

Treating Customers Fairly (UK)

Compliance Courses

Advance Beneficiary Notice - Refresher

Advance Directives and End-of-Life Decision Making

Age-Specific Competencies and Patient Rights

Annual Healthcare Compliance Refresher

Attestation - CMS FWA and Compliance Training

Bloodborne Pathogens and Your Healthcare Organization's Exposure Control Plan

Board Fraud and Abuse - Refresher

CMS Fraud, Waste and Abuse Training (US)

Coding Accuracy - Refresher

Compliance Program Overview for Health Plans Participating in Medicare Advantage

Compliance Training for Health Plan Board Members

Confidentiality Agreements - What is Your Role

Conflicts of Interest - Refresher

Controlling Violence in Healthcare

Culturally Competent Care - An Overview

Data Security - Refresher

Descripción general de privacidad y seguridad HIPAA

Diagnosis Coding - Refresher

Diversity - Refresher

Documentation - Refresher

Documentation for Physicians - Refresher

Documentation in the Medical Record

DRA and Compliance - Refresher

Early Warning Signs and Rapid Response

Essentials of HIV and AIDS for Healthcare Employees

Exclusions - Refresher

Fair Market Value - Refresher

Health Plans Introduction to Medicare Advantage

HIPAA Business Associate I (US)

HIPAA Business Associate II (Clinical) (US)

HIPAA Business Associate III (Clinical) (US)

HIPAA Business Associate III (Non-Clinical) (US)

HIPAA Compliance Officer (US)

HIPAA Employer Employee (US)

HIPAA Employer Finance and Marketing (US)

HIPAA Employer First Line Managers (US)

HIPAA Employer HR Benefits (US)

HIPAA Employer IT Professionals (US)

HIPAA Employer Senior Executives (US)

HIPAA Health Plan Case Managers (US)

HIPAA Health Plan Claim Processors (US)

HIPAA Health Plan Department Managers (US)

HIPAA Health Plan Quality Oversight Staff (US)

HIPAA Hospital Billing and Patient Accounting Staff (US)

HIPAA Hospital Medical Records Staff (US)

HIPAA Hospital Nurses (US)

HIPAA Hospital Physicians (US)

HIPAA Information Blocking Overview for Healthcare Providers (US)

HIPAA Practice Billing Staff (US)

HIPAA Practice Front Office I (US)

HIPAA Practice Front Office II (US)

HIPAA Practice Medical Technician (US)

HIPAA Practice Nurse (US)

HIPAA Practice Office Manager (US)

HIPAA Practice Physician (US)

HIPAA Privacy and Security Basics (US)

HIPAA Senior Executives (US)

Interviewing and Hiring While Protecting Yourself and Your Organization (US)

Investigational Devices - Refresher

Keys to Success as a Patient Access Manager

Medical Necessity - Refresher

Medicare Advantage Marketing Guidelines for Health Plans

Medication Errors and Safety

Multidrug-resistant Pathogens and Preventing Infection

Non-Physician Supervision - Refresher

Obstetrical Safety Issues and Preventing Infant Abduction

Patient and Workplace Safety Measures

Patient Safety for Ambulatory Care Centers

Preventing Conflicts of Interest - Ethical Conduct

Preventing Falls in Healthcare Settings

Prevention of Adverse Events

Privacy - Refresher

Provider Relationships - Refresher

Provider-Based Rules - Refresher

Radiology Orders - Refresher

Recognizing Abuse and Violence

Reducing Violence and Suicide Risks in Mental Health

Sexual Harassment Refresher

Short Stay - Refresher

Social Media - Refresher

Steps to Minimize Workplace-Related Injuries (US)

Strategies to Meet Joint Commission Patient Safety Goals

Teaching Physician Rules - Refresher

Therapy Certification - Refresher

Translation and Communication in Healthcare

Understanding Bad Debts - Refresher

Understanding Latex Allergies in Healthcare

Understanding Organ Transplants and the Donation System

Understanding the Needs of the Chronically Ill, Acutely Ill Patient

Why Emergency Action Plans Matter in Healthcare

Workplace Safety - How Employees Can Ensure a Drug-Free Workplace

Workplace Safety - How Managers Can Ensure a Drug-Free Workplace

Conflict Management Courses

Handling Conflict and Negotiation Ethically

Handling Conflicts in High-Value Relationships

Handling Conflicts in Low-Value Relationships

Identifying the Causes of Conflict

Managing Conflict

Managing Conflict in the Workplace

Productive Conflict Resolution - An Introduction

Thomas-Kilmann Conflict Model

Understanding Conflict in the Workplace

Win-Win Negotiations for Conflict Resolution

Customer Service Courses

Communication Skills

Complaint Handling

Customer Loyalty

Customer Service Success

Delight Every Customer

Excellence in Customer Service

Five Steps to Problem-Solving and Defusing Upset Customers

Handling Customer Complaints

Identifying and Exceeding Customer Needs

Introduction to Key Account Management

Is the Customer Always Right?

Key Account Management - Full Course

Key Account Management in Your Business

Key Customer Experiences

Leading Learning - Communicating with Customers

Leading Learning - Creating A Customer-Centric Culture

Leading Learning - Creating Loyal Customers

Leading Learning - Customer Service Excellence

Leading Learning - Customer Service in Retail

Leading Learning - Handling Customer Complaints

Leading Learning - Managing Customer Feedback

Leading Learning - Your Customer's Journey

Mastering the Telephone - Basic Skills - Part One

Mastering the Telephone - Basic Skills - Part Two

Mastering the Telephone: Basic Skills

Promote Your Service Value

Stellar Customer Service Best Practices

Telephone Etiquette

The Customer Journey

Turn Lemons into Lemonade

Using Feedback to Improve Service

Vulnerable Customers

What Makes a Key Account Manager

When You Have to Say No

Debunking Workplace Myths Courses

Breaks are Bad

Money Motivation Myths

Multitasking Myths

Preparing for Tasks Effectively

Promoting Your Staff Effectively

Remote Working Myths

Working While Ill

Digital Transformation Courses

Business Model Transformation - Data Science and Analytics

Business Model Transformation - Introduction to AI

Business Model Transformation - Introduction to Low Code/No Code

Business Transformation - Innovation and Digital Disruption - Spotify

Culture Transformation - Digital Change Management

Culture Transformation - Digital Reluctance

Culture Transformation - Hybrid and Agile Working

Domain Transformation - Innovation and Digital Disruption - Amazon

Domain Transformation - Innovation and Digital Disruption - Uber

Innovation vs the Internet

Diversity and Inclusion Courses

A Culturally Intelligent Workplace

Aboriginal and Torres Strait Islander Inclusion and Cultural Safety (AU)

Being an Inclusive Leader

Building Effective Employee Resource Groups

Developing a Diversity, Equity, and Inclusion Strategy

Difficult Conversations in a Diverse Workplace

Digital Accessibility - Tips for eLearning

Disabilities - Opening Doors to All Candidates (US)

Disability Awareness in the Workplace

Diversity and Inclusion for Business Success

Diversity and Inclusion in Teamwork

Diversity, Equity, and Inclusion in Talent Management

Generational Diversity and Inclusion in the Workplace

Intentional Inclusion for Managers

Leading Learning - Disability Awareness

Leading Learning - Discrimination Prevention

Leading Learning - LGBT Inclusion

Leading Learning - Managing Equality and Diversity

Leading Learning - Tackling Unconscious Bias

Leading Learning - Understanding Diversity and Inclusion

Leading Learning - Understanding Unconscious Bias

LGBTIQ+ Inclusion (US)

LGBTIQ+ Inclusion in the Workplace

LGBTIQ+ Inclusion in the Workplace

Measuring Diversity, Equity, and Inclusion

Microaggressions in the Workplace

Neurodiversity - Acknowledging Unique Abilities

Neurodiversity - Adaptations for a Neurodiverse Workplace

Neurodiversity - Autism at Work Program by SAP

Neurodiversity - Being an Inclusivity Ally for Autistic Colleagues

Neurodiversity - Disclosing Neurodivergence

Neurodiversity - Interviewing and Selection

Neurodiversity - Introduction to Neurodiversity

Neurodiversity - Neurodiversity in the Workplace

Neurodiversity - Providing Effective Feedback

Neurodiversity - Types of Neurodivergence

Racial Inclusion in the Workplace

Tackling Unconscious Bias for Managers

The Mindful Leader

Transgender Protections in the Workplace (US)

Unconscious Bias

Understanding Diversity, Equity and Inclusion

Understanding Diversity, Equity, and Inclusion for Managers

Ethics and Conduct Courses

Charter of Human Rights and Responsibilities (AU)

Code of Conduct New South Wales Local Councils (AU)

Code of Conduct Victorian Public Sector (AU)

Conflicts of Interest

Conflicts of Interest in Outside Employment

Culture Series - Owning Up

Culture Series - Speaking Up

Culture Series - Standing Up

Culture Series - The Importance of Whistleblowing

Culture Series - Valuing Diversity

Culture Series - What Are Conflicts of Interest

Culture Series - When Gifts Create a Conflict of Interest

Culture Series - When Outside Employment is a Conflict of Interest

Culture Series – Be the Change (For Non-Managers)

Culture Series – Doing What's Right

Culture Series – Setting An Example (For Managers)

Culture Series – Setting An Example (For Non-managers)

Culture Series – Start the Change (For Managers)

Email Management and Ethics

Gifts and Hospitality

Insider Trading

Leading Learning - Ethical Leadership

Leading Learning - Inclusive Leadership

Leading Learning - Inspirational Leadership

Leading Learning - Leadership and Sustainability

Leading Learning - Mindful Leadership

Personal Safety at Work - Extremism and Terrorism

Protecting Company Assets and Intellectual Property

Tackling Hate Crime

Understanding the Code of Conduct Policy

Workplace Ethics - Part 1 (Ethical Conduct)

Workplace Ethics - Part 2 (Accountable and Ethical Decision-Making)

Workplace Ethics - Part 3 (Ethics in Context)

Finance Skills Courses

Analyze Financial Health with Ratios

Budget like a Boss

Budgeting Basics

Capital Budgeting Methods and When to Use Them

Cash Flow - Statements and Logistics

Costs, Volume and Profits

Finance for Non-Finance Managers

Financial Documents 101

Green Finance - Green Finance and Sustainability

Green Finance and Climate Change

Green Finance and your Business

How to Maintain a Healthy Cash Flow

Income Statements Made Simple

Leading Learning - Budgeting Basics

Leading Learning - Finance for Non-Finance Managers

Leading Learning - Working Effectively Without a Set Budget

The Accounting Equation

The Balance Sheet Explained

The Cash Flow Statement

What is Green Finance?

Health and Safety Courses

Adaptive Suite Australia - Work Health and Safety (AU)

Adaptive Suite New Zealand - Health and Safety at Work (NZ)

Alcohol and Drug Awareness (US)

Alcohol and Drug Awareness for Managers (US)

Armed Robbery Survival Skills

Asbestos Awareness (UK)

Asbestos Risk Awareness (AU)

Assess and Learn - Occupational Health and Safety (CA)

Assess and Learn - Working Safely (UK)

Bloodborne Pathogens and Your Exposure Control Plan

California COVID Safety at Work (US)

Chain of Responsibility (AU)

Chemical Exposure (AU)

Chemical Safety (US)

Compliance Essentials - Occupational Health and Safety (CA)

Compliance Essentials - Working Safely (UK)

Compliance Essentials Australia - Work Health and Safety (AU)

Compliance Essentials New Zealand - Health and Safety at Work (NZ)

Control of Substances Hazardous to Health Regulations (COSHH) Essentials(UK)

CPR Basics for Everyone - Adult and Child

Dangers of Sleep Deprivation

Driver Safety Awareness

Driver Safety Awareness

Driver Safety Awareness (AU)

Drugs and Alcohol - General Awareness

Drugs and Alcohol - Guidance for Managers - Policies (AU)

Drugs and Alcohol - Guidance for Managers - Privacy and Confidentiality (AU)

Drugs and Alcohol - Guidance for Managers - Taking Action (AU)

Drugs and Alcohol - Guidance for Managers - Your Responsibilities (AU)

DSE Awareness

Emergency Management (AU)

Fall Protection

Fatigue Management (AU)

Fire Safety and Prevention

Fire Safety Awareness (AU)

Fire Safety Awareness (UK)

Fire Warden Essentials

Fire Warden Responsibilities (AU)

First Aid Responsibilities for Managers (AU)

Food Safety - Cross Contamination

Food Safety and Hygiene - Allergen Awareness (UK)

Food Safety and Hygiene for Catering Level 2 (UK)

Food Safety and Hygiene for Retail, Level 2

Food Safety and Hygiene for Supervisors Level 3 (UK)

Food Safety and Hygiene, Level 1 (UK)

Forklift Safety (AU)

Forklift Safety (US)

Forklift Training

Hand Hygiene

Hand Hygiene

Hand-Arm Vibration Syndrome (US)

Head Protection (US)

Health and Safety in the Workplace

Health and Wellbeing in the Workplace (EU/UK)

Health Hazards at Work - Cumulative Trauma and Exposures

Health Hazards at Work - Violence and Bullying

Hearing Conservation (US)

Hierarchy of Controls - Administration (Toolbox talks) (AU)

Hierarchy of Controls - Elimination (Toolbox talks) (AU)

Hierarchy of Controls - Engineering (Toolbox talks) (AU)

Hierarchy of Controls - Overview (Toolbox talks) (AU)

Hierarchy of Controls - PPE (Toolbox talks) (AU)

Hierarchy of Controls - Substitution (Toolbox talks) (AU)

Holding the Handrail

Infant CPR Basics

Introduction to Working Safely

Law at Work - Work Health and Safety (AU)

Leading Learning - CPR Basics

Leading Learning - Driver Safety Awareness

Leading Learning - Drug and Alcohol Awareness

Leading Learning - Fire Safety Awareness

Leading Learning - Health and Safety at Work

Leading Learning - Infection Prevention

Leading Learning - Manual Handling

Leading Learning - Personal Safety in the Workplace

Leading Learning - PPE Awareness

Little Life Savers - Asthma attacks

Little Life Savers - Asthma attacks

Little Life Savers - Bumps and knocks

Little Life Savers - Bumps and knocks

Little Life Savers - Burns and scalds

Little Life Savers - Burns and scalds

Little Life Savers - Choking

Little Life Savers - Choking

Little Life Savers - CPR

Little Life Savers - CPR

Little Life Savers - DRSABCD

Little Life Savers - DRSABCD

Little Life Savers - Fainting

Little Life Savers - Fainting

Little Life Savers - Limb injuries

Little Life Savers - Limb injuries

Little Life Savers - Seizures

Little Life Savers - Seizures

Little Life Savers - Wounds

Little Life Savers - Wounds

Lockout Tagout (US)

Lone Working

Manual Handling (Assess&Learn) (AU)

Manual Handling (AU)

Manual Handling (NZ)

Manual Handling (UK)

Manual Handling (US)

Mobile Phones and Driving

Noise Exposure (AU)

Office Ergonomics

Office Ergonomics

OSHA and Right-to-Know Laws

Plant Safety (AU)

PPE Awareness

PPE Awareness (US)

Preparing for an Active Shooter Situation (US)

Promoting a Culture of Safety and Health (US)

Protecting Yourself from Poisonous Plants

Protecting Yourself from Stinging Insects

Protecting Yourself from Ticks and Mosquitoes

Reducing the Spread of Infection

Reverse Parking

Safety Leadership - Incident Reporting, Notification and Investigation (AU)

Safety Leadership - Making and Reviewing Emergency Plans (AU)

Safety Leadership - Managing and Promoting Health and Safety (AU)

See It, Sort It, Report It

Slips and Trips

Slips and Trips (US)

Speeding on Site

Staying Safe in the Workplace (US)

Texting While Walking

The Dangers of Sitting

The SAFE Files - Work Health and Safety (AU)

Top-Ups - Work Health and Safety (AU)

What Can be Done About Job Stress

Why Emergency Preparedness Matters

Wire and Cable Management

Working at Heights (AU)

Working in Hot and Cold Conditions (AU)

Working in Hot and Cold Conditions (US)

Workplace Ergonomics (US)

Workplace Hygiene

Workplace Inspections (AU)

Workplace Stress Prevention (US)

Health and Wellbeing Courses

Be Active

Breaking Unhealthy Behavior Patterns

De-stressing your Inner and Outer World

Dealing with Stressful People

Five Ways to Wellbeing

Grief and Loss

Healthy Eating at Work

Kick the Habit

Leading Learning - Eating Habits at Work

Leading Learning - Fatigue Management

Leading Learning - Food Safety and Allergen Awareness

Leading Learning - Hygiene at Work

Leading Learning - Managing Mental Health and Wellbeing

Leading Learning - Mental Health at Work

Leading Learning - Stay Active at Work

Leading Learning - Workplace Ergonomics

Leading Learning - Your Wellbeing at Work

Managing Employee Stress

Maternity - Managing Those Returning to Work

Maternity - Returning to Work

Menopause - Going Through Menopause

Menopause - Managing Those Going Through Menopause

Reducing Stress - Meditation and Visualization

Reducing Stress - Techniques to Relax

Reducing Stress Through Time Management

Stress at Work

Stress Management - Stress Awareness Comes First

Stress Management - Taking Care of Yourself

Stress, Emotions, and Ethics

Understanding Emotion

What are Emotions

What is Stress

Hospitality Courses

Anticipating Your Customer Needs

Customer Expectations

Customer First Thinking

Driving Change in Hospitality

Focusing on the Customer Experience

Hospitality - Food Service Best Practices

Identifying Organizational Behavior

Make Your Service Memorable

Right People - Right Roles

Soft Selling in Hospitality

Using Empathy in the Customer Journey

Human Resources Courses

A New Way to Train Employees

Applying Management Styles in an Organization

Beginning Development for Training Programs

Building Framework for the Development of Training Programs

Communication Styles and Emotional Intelligence

Compiling Employee Satisfaction Data

Completing and Conducting Employee Performance Appraisals

Completing the Framework for Developing Training Programs

Costs and Causes of Employee Turnover

Dealing With Performance Issues

Deciding on a Pay System

Defining HR

Designing a Performance Appraisal System

Determining Internal and External Pay Factors

Developing Employees

Directions of Communication in an Organization

Employee Compensation and Benefits

Employee Personality and Fit

Employee Retention Strategies - Pay for Performance and Work - Life Balance

Human Resources Global Strategies

Importance of Training

Introduction to Compensation and Benefits

Introduction to Employee Assessment

Introduction to Managing Employee Performance

Leading Learning - Closing Your Project

Leading Learning - Communicating to Project Stakeholders

Leading Learning - Creating SMART Objectives

Leading Learning - HR for Non HR Managers

Leading Learning - Interviewing Skills

Leading Learning - Preparing Your Project

Leading Learning - Project Implementation

Leading Learning - Project Management Basics

Leading Learning - Quality Management

Leading Learning - Recruiting Your Best Team

Managing Employee Performance - A Look at Influences and Discipline

Managing Expatriates - Reducing Stress and Homesickness

More Methods for Training Delivery

Multiculturalism and the Law

Nonverbal Communication and Listening

Onboarding - Best Practices

Onboarding - Orientations

Onboarding - The Power of Day One

Onboarding - Transmitting Culture

Onboarding - Why You Should Care

Onboarding Tools

Organizing the Performance Appraisal Process and Conducting Appraisal Interviews

Recruitment - Job Analysis and Job Descriptions

Recruitment - Process and Strategy

Recruitment - Recruitment Strategies, Part One

Recruitment Strategies, Part II

Retaining Your Best People

Right People/Right Role

Selecting New Employees - Criteria Development and Resume Review

Selecting New Employees - Interview Methods and Avoiding Mistakes

Selecting New Employees - Making the Offer

Selecting New Employees - Selection Methods

Selecting New Employees - Testing

Selecting New Employees - The Selection Process

Selecting New Employees - Types of Interviews and Interview Questions

The Four Stages of Employee Training

Training Delivery Methods

Types of Communication Styles in an Organization

Types of Management Styles in an Organization

Types of Professional Training for Employees

Types of Training for Employees

Understanding and Investigating Performance Issues

Understanding Performance Appraisal Methods, Part 3

Understanding Performance Appraisal Methods, Part One

Understanding Performance Appraisal Methods, Part Two

Utilizing Job Evaluation Systems

What is New Employee Onboarding?

What Makes a Great Place to Work

Human Resources Compliance Courses

Accommodations for Employees with Mental Health Disabilities (US)

Adaptive Suite Australia - Anti-discrimination and Equal Opportunity (AU)

Adaptive Suite Australia - Electronic Communication and Social Media (AU)

Adaptive Suite Australia - Sexual Harassment in the Workplace (AU)

Adaptive Suite Australia - Workplace Bullying (AU)

Adaptive Suite New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)

Adaptive Suite New Zealand - Digital Communication and Social Media (NZ)

Adaptive Suite New Zealand - Sexual Harassment in the Workplace (NZ)

Adaptive Suite New Zealand - Workplace Bullying (NZ)

Administration of a Collective Bargaining Agreement

Alcohol and Drugs at Work (UK)

Americans with Disabilities Act (ADA)

Analyzing Pay Theories

Assess and Learn - Electronic Communications and Social Media (CA)

Assess and Learn - Equality and Diversity (UK)

Assess and Learn - Equity and Diversity in the Workplace (CA)

Assess and Learn - Preventing Harassment and Bullying (UK)

Assess and Learn - Sexual Harassment Prevention (CA)

Assess and Learn - Sexual Harassment Prevention (UK)

Assess and Learn - Social Media Awareness (UK)

Assess and Learn - Workplace Violence and Bullying Prevention (CA)

Bystander Awareness

California Sexual Harassment Prevention for Employees

California Sexual Harassment Prevention for Supervisors and Managers

Career Development Programs

Collective Bargaining Process in the US

Compliance Essentials - Electronic Communications and Social Media (CA)

Compliance Essentials - Equality and Diversity

Compliance Essentials - Equity and Diversity in the Workplace (CA)

Compliance Essentials - Preventing Harassment and Bullying (UK)

Compliance Essentials - Sexual Harassment Prevention (CA)

Compliance Essentials - Sexual Harassment Prevention (UK)

Compliance Essentials - Social Media Awareness (UK)

Compliance Essentials - Workplace Violence and Bullying Prevention (CA)

Compliance Essentials Australia - Anti-discrimination and Equal Opportunity (AU)

Compliance Essentials Australia - Electronic Communication and Social Media (AU)

Compliance Essentials Australia - Sexual Harassment Prevention (AU)

Compliance Essentials Australia - Workplace Bullying (AU)

Compliance Essentials New Zealand - Anti-discrimination and Equal Employment Opportunity (NZ)

Compliance Essentials New Zealand - Digital Communication and Social Media (NZ)

Compliance Essentials New Zealand - Sexual Harassment in the Workplace (NZ)

Compliance Essentials New Zealand - Workplace Bullying (NZ)

Connecticut Sexual Harassment Prevention (US)

Consequences for Careless Social Media Use in the Workplace

Culture Series - Being an Ally

Culture Series - Bystander Strategies

Culture Series - Discrimination Prevention

Culture Series - Harassment Awareness

Culture Series - Workplace Bullying Prevention

Current Labor Challenges and Labor Laws

Delaware Sexual Harassment Prevention (US)

Determining International Employee Compensation

Developing a Compensation Package

Employee Rights - Job Protection Rights in the US

Employee Rights - Labor Unions in the US

Employee Rights - Privacy

Employee Separation, Rightsizing and Layoffs

Employment Law for Managers - Adverse Action (AU)

Employment Law for Managers - Difficult Conversations (NZ)

Employment Law for Managers - Difficult Conversations (UK)

Employment Law for Managers - Dismissing an Employee (AU)

Employment Law for Managers - Dismissing an Employee (NZ)

Employment Law for Managers - Dismissing an Employee (UK)

Employment Law for Managers - General Protections (AU)

Employment Law for Managers - General Protections (NZ)

Employment Law for Managers - Having a Meeting about Misconduct (AU)

Employment Law for Managers - Having a Meeting About Poor Performance (AU)

Employment Law for Managers - How to Have Difficult Conversations (AU)

Employment Law for Managers - Key Employment Entitlements (UK)

Employment Law for Managers - Meeting About Misconduct (NZ)

Employment Law for Managers - Meeting about Misconduct (UK)

Employment Law for Managers - Meeting About Poor Performance (NZ)

Employment Law for Managers - Meeting About Poor Performance (UK)

Employment Law for Managers - Minimum Statutory Requirements (NZ)

Employment Law for Managers - National Employment Standards (AU)

Employment Law for Managers - Performance Management Process (AU)

Employment Law for Managers - Performance Management Process (NZ)

Employment Law for Managers - Performance Management Process (UK)

Employment Law for Managers - Poor Performance or Misconduct (NZ)

Employment Law for Managers - Poor Performance or Misconduct (UK)

Employment Law for Managers - Poor Performance or Misconduct? (AU)

Equal Employment Opportunity Commission (US)

Equality and Diversity for Managers (UK)

Equality and Diversity in the Workplace (UK/EU)

Equity and Diversity for Managers (CA)

Expatriate Selection and Training

Exploring the Global Business Environment

Exploring the Need for Labor Unions in the US

Facebook, LinkedIn and Twitter Policies Every Employee Should Know

Family Medical Leave Act for Employees (US)

Family Medical Leave Act for Managers (US)

Family Violence Awareness – A Workplace Issue

Family Violence Awareness – A Workplace Issue (Supervisors and Managers)

Family Violence Awareness in Australia – A Workplace Issue (AU)

Family Violence Awareness in Australia – A Workplace Issue (Managers) (AU)

Flexible Work Programs (AU)

Harassment and Bullying Prevention for Managers (UK)

Harrassment and Bullying at Work (EU/UK)

Hiring Employees

How to Behave at Work Parties - Drugs and Alcohol

How to Behave at Work Parties - Sexual Harassment

How to Behave at Work Parties - Social Media

Illinois Sexual Harassment Prevention (US)

Illinois Sexual Harassment Prevention for Hospitality (US)

Illinois Sexual Harassment Prevention for Managers

Illinois Sexual Harassment Prevention in Hospitality for Managers (US)

Implementing Retention Strategies

International Law for Expatriates in the US

Introducing Human Resource Management

Introduction to Labor Unions

Law at Work - Anti-discrimination and Equal Opportunity (AU)

Law at Work - Electronic Communication and Social Media (AU)

Law at Work - Sexual Harassment Prevention (AU)

Law at Work - Workplace Bullying (AU)

Laws Relating to Pay in the US

Leading Learning - Digital Communication Awareness

Leading Learning - Harassment and Bullying Prevention

Leading Learning - Managing Harassment and Bullying

Leading Learning - Managing Sexual Harassment

Leading Learning - Sexual Harassment Prevention

Leading Learning - Social Media Awareness

Maine Sexual Harassment Prevention (US)

Managing a Remote Team (AU)

Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (AU)

Managing Fairly and Equitably - Anti-discrimination and Equal Opportunity (NZ)

Managing Fairly and Equitably - Sexual Harassment (NZ)

Managing Fairly and Equitably - Sexual Harassment Prevention (AU)

Managing Fairly and Equitably - Workplace Bullying (AU)

Managing Fairly and Equitably - Workplace Bullying (NZ)

Managing Mental Health in Your Workplace

Managing Mental Health in Your Workplace (AU)

Maryland Sexual Harassment Prevention (US)

Mental Health at Work (UK)

Mental Health in Your Workplace

Mental Health in Your Workplace (AU)

New York Sexual Harassment Prevention

Pay Types and Considerations

Performance Appraisal System Errors and Legal Considerations

Performance Appraisals

Performance Reviews

Practicing Advanced Retention Strategies

Preventing Workplace Discrimination and Harassment for Employees

Preventing Workplace Discrimination and Harassment for Managers

Providing Government-Mandated Benefits

Providing Voluntary Benefits - Incentive Pay and Paid Time Off

Providing Voluntary Benefits - Medical Insurance and 401(k)s

Recruitment Law, Part One - IRCA and Patriot Act in the US

Recruitment Law, Part Two - EEO Set of Laws in the US

Right to Work (UK)

Sexual Harassment Prevention (US)

Sexual Harassment Prevention for Managers (CA)

Sexual Harassment Prevention for Managers (UK)

Sexual Harassment Prevention for Managers (US)

Sexual Harassment Prevention in the Workplace (UK)

Social Media Awareness (UK/EU)

Staffing Internationally

The SAFE Files - Anti-discrimination and Equal Opportunity (AU)

The SAFE Files - Electronic Communication and Social Media (AU)

The SAFE Files - Sexual Harassment Prevention (AU)

The SAFE Files - Workplace Bullying (AU)

Top-Ups - Anti-discrimination and Equal Opportunity (AU)

Top-Ups - Electronic Communication and Social Media (AU)

Top-Ups - Sexual Harassment Prevention (AU)

Top-Ups - Workplace Bullying (AU)

Understanding Sexual Harassment (US)

Unionization and Corporate Resistance in the US

US Legal Environment in Human Resources

Using Social Media to Represent Your Organisation

Washington DC Sexual Harassment Prevention (US)

Working with Unions and Bargaining Breakdowns

Workplace Violence and Aggression (AU)

Workplace Violence and Bullying Prevention for Managers (CA)

Information Security and Data Privacy Courses

Adaptive Suite Australia - Privacy for the Private Sector (AU)

Adaptive Suite New Zealand - Privacy (NZ)

Assess and Learn - Cybersecurity (CA)

Assess and Learn - Cybersecurity (UK)

Assess and Learn - General Data Protection Regulation (UK)

Assess and Learn - Information Privacy (CA)

California Consumer Privacy Act (US)

Cloud Computing

Compliance Essentials - Cybersecurity (CA)

Compliance Essentials - Cybersecurity (UK)

Compliance Essentials - General Data Protection Regulation (UK)

Compliance Essentials - Information Privacy (CA)

Compliance Essentials Australia - Privacy (AU)

Compliance Essentials New Zealand - Privacy (NZ)

Cryptography

Cybersecurity - Staying Safe Online

Cybersecurity General Awareness (Assess&Learn) (AU)

Cybersecurity Incidents - General Awareness (AU)

Cybersecurity Incidents - General Awareness (NZ)

Cybersecurity Incidents - How to Respond (AU)

Cybersecurity Incidents - Management and Obligations (AU)

Cybersecurity Overview

Cybersecurity Overview

Data Subject Access Requests

Digital Forensic Investigations

Freedom of Information Act (EU/UK)

GDPR Express

General Data Protection Regulation (GDPR)

Guarding Against Malware

Identity and Access Management

Information Privacy Basics

Information Security Basics

Internet of Things

Introduction to Ransomware

IT Security for the Remote Worker and Business Traveller

Law at Work - Privacy (AU)

Leading Learning - Data Protection and Privacy

Leading Learning - General Data Protection Regulation

Mobile and Portable Device Security

Network and System Compliance Auditing

Overview of EU and US Privacy Laws

Overview of HIPAA Standards (US)

Overview of Network and System Audits

Payment Data Security (PCI-DSS)

PCI-DSS (EU/UK)

PCI-DSS Compliance Standards

Preventing a Cybersecurity Attack

Privacy - Queensland Privacy Information Act (AU)

Privacy - Victorian Health Records Act (AU)

Privacy - Victorian Privacy and Data Protection Act (AU)

Privacy Awareness - New South Wales Public Sector (AU)

Privacy Awareness (Australian Public Sector)

Protecting Your Privacy Online

Ransomware Prevention

Security and Privacy Controls

Social Engineering

Social Media Risks in the Workplace

The SAFE Files - Privacy (AU)

Top-Ups - Privacy (AU)

Types of Ransomware

Understanding Cyber Security

Workplace Cybersecurity Risks

Workplace Security Basics

IT Skills Courses

Excel 2003-2010 Upgrade

Excel 2007 Advanced

Excel 2007 Basic

Excel 2007 Intermediate

Excel 2010 Advanced

Excel 2010 Basic

Excel 2010 Intermediate

Excel 2013 Advanced

Excel 2013 Basic

Excel 2013 Intermediate

Excel 2016 Advanced

Excel 2016 Basic

Excel 2016 Intermediate

Lync 2013 Basic

Microsoft 365 - Skype for Business

Microsoft 365 Delve

Microsoft 365 Excel - Collaborate

Microsoft 365 Excel - Create High Impact Visuals

Microsoft 365 Excel - Manage Cells

Microsoft 365 Excel - Manage Charts and Sheets

Microsoft 365 Excel - Protect Sensitive Communications

Microsoft 365 Excel - Use What if Analysis

Microsoft 365 Exchange

Microsoft 365 Exchange - Mail

Microsoft 365 Exchange - Scheduling

Microsoft 365 Forms

Microsoft 365 OneDrive

Microsoft 365 OneDrive - Camera

Microsoft 365 OneDrive - Security

Microsoft 365 OneNote - Annotate

Microsoft 365 OneNote - Customize Organization

Microsoft 365 OneNote - Dictate

Microsoft 365 OneNote - Prioritization

Microsoft 365 OneNote - Review Accessibility

Microsoft 365 OneNote - Take Meeting Notes

Microsoft 365 OneNote - Upload to and Insert from the cloud

Microsoft 365 Outlook - Communicate in Groups

Microsoft 365 Outlook - Manage Calendar

Microsoft 365 Outlook - Read and Send Email

Microsoft 365 Outlook - Schedule Meetings

Microsoft 365 Outlook - Share Tasks

Microsoft 365 Outlook - Use OneNote

Microsoft 365 Planner

Microsoft 365 Planner - Kanban Boards

Microsoft 365 Power Automate

Microsoft 365 Powerpoint - Apply Animation

Microsoft 365 Powerpoint - Collaborate

Microsoft 365 Powerpoint - Document Presentations

Microsoft 365 Powerpoint - Get an AI Assist

Microsoft 365 Powerpoint - Ink in Action

Microsoft 365 Powerpoint - Insert GIFs

Microsoft 365 Powerpoint - Insert Images

Microsoft 365 Powerpoint - Insert Videos

Microsoft 365 Powerpoint - Present with Ease

Microsoft 365 Powerpoint - Sketch

Microsoft 365 Proficiency - Get Help

Microsoft 365 Proficiency - Introduction

Microsoft 365 SharePoint - Use Templates

Microsoft 365 SharePoint - Get Cognitive Assistance

Microsoft 365 SharePoint - Get Formatting Assistance

Microsoft 365 SharePoint - Interact with Readers

Microsoft 365 SharePoint - Manage Views

Microsoft 365 SharePoint - Stay up to date with Blogs

Microsoft 365 SharePoint - Use Data Analysis

Microsoft 365 Teams

Microsoft 365 Teams - Meetings

Microsoft 365 Word - Cognitive Assistance

Microsoft 365 Word - Expand Document Reach

Microsoft 365 Word - Physical Assistance

Microsoft 365 Word - Select from more Image Options

Microsoft 365 Word - Share Documents

Microsoft 365 Word - Transform Documents into Web Pages

Microsoft 365 Yammer

Microsoft Office 365

Microsoft Office 365 - Business

Office 2016 Advanced

Office 2016 Basic

Office 2016 Intermediate

Office 365 Basic

OneNote 2013 Basic

OneNote 2013 Intermediate

OneNote 2016 Basic

OneNote 2016 Intermediate

Outlook 2003-2010 Upgrade

Outlook 2007 Basic

Outlook 2007 Intermediate

Outlook 2010 Basic

Outlook 2010 Intermediate

Outlook 2013 Basic

Outlook 2013 Intermediate

Outlook 2016 Basic

Outlook 2016 Intermediate

PowerPoint 2003-2010 Upgrade

PowerPoint 2007 Basic

PowerPoint 2007 Intermediate

PowerPoint 2010 Basic

PowerPoint 2010 Intermediate

PowerPoint 2013 Advanced

PowerPoint 2013 Basic

PowerPoint 2013 Intermediate

PowerPoint 2016 Advanced

PowerPoint 2016 Basic

PowerPoint 2016 Intermediate

Project 2010 Basic

Project 2010 Intermediate

Publisher 2013 Advanced

Publisher 2013 Basic

Publisher 2013 Intermediate

Sharepoint Overview

Skype for Business 2016

Start Using Excel

Start Using Outlook

Leadership and Management Courses

A Motivators Tool Kit

Asking Tough Questions

Barriers to Communication Success, Part One

Barriers to Communication Success, Part Two

Become an Effective Leader, Part One

Become an Effective Leader, Part Two

Benefits and Pitfalls of Planning

Benefits of Meetings

Build Your Team

Building And Managing Your Dream Team

Business Advantages of an Environmental Management System

Business Writing Tips: Edit, Rewrite and Say It Right

Business Writing Tips: Make an Outline and a First Draft

Changing Organizational Culture

Changing the Culture of Your Organization

Check in with a Thought of the Day

Check Your Ego

Choosing an Interview Format and Considering Legal Issues

Choosing the Best Person for the Task

Clarify Team Expectations

Coach for Performance

Communicate with Time in Mind

Communication Skills all Managers Must Master

Competitive Advantage in Organizational Strategy

Conducting Effective Meetings

Constructive Feedback

Create Great Communicators

Creating and Maintaining a Successful Organizational Culture

Creating and Maintaining the Culture of Your Organization

Defending Against Reverse Delegation

Delegate to Save Time and Develop Your Employees

Delegating Authority

Demystifying Management

Designing Effective Teams

Developing Management Skills

Effective Delegation

Embedding Organizational Culture

Employee Motivation - Job Dimensions

Employee Motivation and Ethics

Essential Time Management Tools

Evolution of Management

Expectancy Theory

Extrinsic and Intrinsic Rewards

Facilitate a Culture of Accountability

Feedback and Non-Verbal Communication

Five Tips for New Managers and Supervisors

Gain Control of Work Life Balances

Giving and Receiving Feedback

Goal Theory

Group Decision Making

Growing Your Employees

Growth Through Personal Development Plans

Handling Defeat

Hire Team-Oriented Employees

Hold Standing One-on-Ones

How Perceptions and Expectations Affect Motivation

How to Avoid and Manage Conflict

How To Hire The Right People

Human Resources - The Cornerstone of Successful Organizations

Identifying Obstacles to Organizational Change

Identifying the Culture of Your Organization

Implementing the Strategic Plan

Increasing Team Effectiveness

Inspirational Leadership

Interview and Selection

Introduction to Discipline

Introduction to Performance Appraisals and Appraisal Systems

It All Starts with Character

Job Rotation, Motivation and Morale

Juggling Project Resources

Keep the Troops in the Loop

Key Tools and Knowledge for Team Leading

Key Tools and Knowledge of Motivation

Keys to Lively and Effective Meetings

Knowing What You Don't Know

Leadership Suite - Futureproof Your Leadership through Innovation

Leadership Suite - Global Citizen Mindset

Leadership Suite - Groupthink versus Visionary

Leadership Suite - Impostor Syndrome in New Managers

Leadership Suite - Managing Different Personalities

Leadership Suite - Multigenerational Management

Leadership Suite - Multiplier Mindset

Leadership Suite - Peer to Leader

Leadership Suite - People Centric Leadership through Digitalization

Leadership Suite - Reimagining Leadership

Leadership Suite - Strategy and Pragmatism

Leadership Suite - Tech Literacy - Leading in the Digital Age

Leadership Suite - The Accidental Manager

Leadership Suite - Trust Building and Empathy

Leadership Suite - You, Me and Privilege

Leadership versus Management

Leading Learning - Changing Organizational Culture

Leading Learning - Giving Feedback

Leading Learning - Managers Guide to Leading Change

Leading Learning - Receiving Feedback

Leading Learning - The Change Curve

Leading Team Meetings

Learn to Be Patient

Linking Ethical Behavior to Your Organization's Structure

Maintaining Organizational Culture

Making a Plan that Works

Making Effective Decisions

Manage Your Time By Organizing Paperwork

Management Skills - What Does it Take?

Management, Communication and Growth

Managing Change

Managing Change in Your Organization

Managing Team Development

Managing Teams

Managing Virtual Teams

Marketing the Culture of Your Organization

Maslow's Theory of Motivation

Matching Applicants with Job Specifications and Conducting Interviews

Maximizing the Benefits of Your Organization's Structure

Minimizing Gossip and Rumor

Model Effective Confrontation

Model the Way

Motivating Employees - Job Design

Motivating Employees - Performance Appraisals

Motivating Employees - Performance Incentives

Motivating Your People and Being a Positive Role Model

Motivation - Ethical Strategies

Motivation - Need-based Theories

Motivation - Process-Based Theory

Motivation and Job Performance

Motivation-Expectancy Theory

Motivational Theorists Whose Theories Work in Practice

Moving from What to How

Operational Plans - Budgeting

Operational Plans - The Single Use Plan

Operational Plans - The Standing Plan

Organization for Efficiency

Organizational Strategy

Orientation - Where Do We Go From Here?

Performance - A Manager's Responsibility

Performance - Coaching Conversations

Performance - Goal Setting

Performance - Systems View

Performance and Feedback Coaching

Planning at the Top and Senior Level

Principles of Planning

Promoting an Ethical Culture in Your Organization

Provide Challenge and Support

Put On Your Manager's Hat

Quantify Performance Goals if Possible

Rational Decision-Making

Realize Your Team is Your Customer

Recognize and Reward Achievement

Recruiting New People

Remain Focused on Solutions, Not Barriers

Self-Evaluation and Common Pitfalls in Performance Appraisals

Setting Sound Goals

SMART Objectives

Speaking and Listening

Stand Up for What You Believe

Strategic Planning at its Best

Sustaining a Winning Culture

Tackling Time

Take a Hard Look in the Mirror

Tap into Their Passion, Unleash the Energy

Team Autonomy and Degrees of Freedom

Team Design Characteristics

Team Training, Compensation, and Recognition

Teams and Ethics

Terminating Employees

The Buck Stops Here

The Cross Purpose Trap

The Decision-Making Process, Part One

The Decision-Making Process, Part Two

The Disciplinary and Grievances Process

The External Environment

The Four Levels of Management

The Heart of a Leader

The Innovation Curve

The Progressive Discipline Process

The Pygmalion Effect

The Team and its Members

The Team and the Organization

The Theory of Reinforcement

Time Management for Managers

Tips for Conducting a Performance Evaluation

Tools and Knowledge for Successful Plans

Top 10 Mistakes of Managers

Tracking Progress with Controls

Transitioning to Management - The First Year

Types of Organizational Plans

Understanding Conflict

Understanding Motivation

Understanding Successful Negotiation

What Managers Need to Know about Managing Change

Why Teamwork Works

Work Team Characteristics

Work Teams - Some Basic Guidelines

Work Teams - Types and Environments

Working with the Confused Employee

Marketing Courses

A Tactical Guide to SEO and PPC

A Tactical Guide to SEO and PPC - Part One

A Tactical Guide to SEO and PPC - Part Two

Benefits of Events That Drive ROI

Benefits of Events that Drive ROI - Part One

Benefits of Events that Drive ROI - Part Three

Benefits of Events that Drive ROI - Part Two

Customer Marketing

Customer Marketing - Part One

Customer Marketing - Part Two

Email Marketing

Email Marketing - Part One

Email Marketing - Part Two

Essential KPIs for the Modern Marketer

Essential KPIs for the Modern Marketer - Part One

Essential KPIs for the Modern Marketer - Part Two

Find Your Brand Voice With Killer Content Marketing - Part One

Find Your Brand Voice With Killer Content Marketing - Part Two

Find Your Brand Voice--With Killer Content Marketing

Leading Learning - Analytics and Marketing Data

Leading Learning - Digital Marketing Foundations

Leading Learning - Introduction to Marketing

Leading Learning - Social Media Marketing

Leading Learning - The Customer Journey

Marketing Strategy that Drives Effectiveness

Multi-Channel Marketing: Coordination, Cohesion and Results

Social Media Marketing

Social Media Marketing - Part One

Social Media Marketing - Part Two

The Inbound Marketer's Playbook

The Inbound Marketer's Playbook - Part One

The Inbound Marketer's Playbook - Part Three

The Inbound Marketer's Playbook - Part Two

Mindfulness Courses

Active Listening

Be Grateful

Dealing with Failure and Rejection

Finding Purpose

Keep Your Cool

Let Go of Control

The Angry Unsent Letter

The Benefits of Stoic Thinking

Turn Away From Tech

Online Social Presence Courses

Facebook - Facing the Facts

Facebook - Full Course Version

Facebook - The Keys to Communication

Instagram

LinkedIn - Creating an Effective Profile

LinkedIn - Finding a Job

LinkedIn - Finding Job Candidates

LinkedIn - How Connections Work

LinkedIn - Making the Most of InMails

LinkedIn - Newsfeeds, Posts and Articles

LinkedIn - The Basics

LinkedIn - Understanding Groups

Trying Out TikTok

Twitter

YouTube - Creating Content

YouTube - Full Course Version

YouTube - Tips and Best Practice

YouTube - What is YouTube

Personal Development Courses

Be Assertive the Right Way

Building a Creative Work Environment

Building a Relationship

Business Writing Skills

Career Goals - Finding Purpose in your Career

Career Goals - Planning for the Future

Coaching Skills

Communicating Effectively

Conflict Management

Creating Vision Boards

Creative Problem Solving

Creative Thinking Skills

Decision Making Excellence

Developing Resilience

Emotional Intelligence

Emotional Intelligence

Finding a Mentor

Helping Yourself and Others through Change

How to Innovate

Imposter Syndrome

Innovation Mindset

Innovation Testing

Inspiration

Introduction to NLP

Leading Learning - Coaching Skills

Leading Learning - Coaching vs Mentoring

Leading Learning - Creative Problem Solving

Leading Learning - Critical Thinking in Business

Leading Learning - Developing Resilience

Leading Learning - Emotional Awareness

Leading Learning - Habits and Personal Success

Leading Learning - Handling Personal Stress

Leading Learning - Introduction to Mentoring

Leading Learning - Managing Team Stress

Leading Learning - Online Networking

Leading Learning - Overcoming Procrastination

Leading Learning - Personal Values

Leading Learning - Productivity and Time Management

Leading Learning - Self Confidence

Leading Learning - Self-Assessment

Leading Learning - Setting Objectives

Leading Learning - Successful Networking

Leading Learning - The Importance of Mindfulness

Leading Learning - Time Management Tips

Leading Learning - Working with Ambiguity

Managing Stress

Managing Team Creativity

Mentees

Mentors

Negotiation and Influencing People

NLP - Unconscious Eye Movement

Presenting with Power

Productivity and Time Management

Storytelling in Business

Team Working Excellence

The Public Speaking Guru - Confidence Builder

The Public Speaking Guru - Presenting with Impact

The Public Speaking Guru - Speech Writing

Trust Building with Empathy

What is Mentoring

Workforce Innovation - Core Soft Skills

Workforce Innovation - Innovation in Education

Workforce Innovation - Reskilling your Employees

Workforce Innovation - The Importance of Life-long Learning

Working with Ambiguity - Operating in the Grey

Project Management Courses

Close Your Project Successfully

Introduction to Project Management

Project Closures

Project Design

Project Development and Testing

Project Preparation

Project Scheduling - The Critical Path

Project Strategy and Business Case

Support and Benefits Realisation

Training and Business Readiness

Retail Courses

Be a Retail Hero

Be a Retail Hero - Connect with the Customer

Be a Retail Hero - Fitting Room Advice

Be a Retail Hero - Meet and Greet

Be a Retail Hero - Service at the Till

Revenue Cycle Courses

Anatomy of a 1500 Claim

Anatomy of a 1500 Claim for Outpatient Offices

Annual Revenue Cycle Compliance

Assumptions, Presumptions and Misconceptions in the Collection Process

Auto Insurance Assignment

Becoming a Presenter with Purpose

Best Practices of Positive Collaboration and Teamwork in Health Care

Breaking Down Communication Barriers During Collection Process

Components of a Complete Physician Order

Computer Software and Generating Bills

Cost Containment

Critical Steps in Payer Identification

Critical Steps in Payer Identification for Outpatient Offices

Customers and Communication Getting to Know Your Customers

Determining COB and MSP for Outpatient Offices

Determining Coordination of Benefits

Developing and Using Key Performance Indicators

Employment Law 101 - What Every Manager Needs to Know (US)

EMTALA and Patient Intake

Entity Request Determination Process

Essentials of Telephone Communication Skills

Evaluation and Management Coding Changes (US)

Explaining the ABN to Medicare Beneficiaries

Following Up on a Medicare Payment

Following Up with Commercial and Other Payers

Four Steps of Requesting Payments from Patients

Gathering Essential Visit Information

General Follow-Up on Blue Cross

Getting Correct Information from Patients and Guarantors

Getting Generations to Work Together

Health Insurance Plans & Participation Basics

How Bills are Processed Through the Revenue Cycle

Identifying the Patient & Other Key Individuals

Identifying UB Data Elements & Form Locators

Identifying UB Elements at Patient Intake

Informed Consent: Demystifying This Important Document

Insurance Verification Process Step by Step

Insurance Verification Terminology

Interpretation of Medicare Secondary Payer

Introduction to Coordination of Benefits

Introduction to Denial Management

Introduction to Healthcare Coding Systems

Introduction to Healthcare Coding Systems for Outpatient Offices

Introduction to Medicaid

Introduction to Medicare Advantage Plans

Introduction to Medicare Secondary Payer & Medicaid COB

Introduction to the Revenue Cycle

Introduction to the Revenue Cycle for Outpatient Offices

Introduction to TRICARE & CHAMPVA

Introduction to UB Validation, Part One

Introduction to UB Validation, Part Two

Keys to Professional Email Communication

Managing Denials in a Post ICD-10 World

Managing Employee Performance

Managing Patient Balances

Master Patient Index Search and Assignment

Matching Communication Styles for Improved Collections

Medical Necessity Concepts and the ABN

Medical Necessity Concepts and the ABN for Outpatient Offices

Medical Terminology I: Word Building

Medical Terminology II: Body Systems

Medical Terminology III: Procedures, Symptoms & Acronyms

Medicare - World of Medicare

Medicare Secondary Payer

Medicare Secondary Payer Practice Scenarios

MSP Determination Process

MSP Requirements Documentation

Multiple Plan COB Determination Process (2019)

Overview of Collecting Patient Balances

Patient Intake & the UB-04 Claim Form

Patient Intake Methods

Patient Intake Points Within Healthcare

Patient Interviewing Techniques

Patients, Payer-Specific UB Data Elements

Payer Follow-Up Part One

Payer Follow-Up Part Two

Payment Options & Solutions

Practical Tips for Cleaning Up the Downstream Revenue Cycle

Public Location Accident Assignment

Quality Assurance Methods in the Collection Process

Reading an Insurance Card

Reading the Medicare Remittance Advice

Red Flag Rule

Residential Accident Assignment

Revenue Cycle Certified Master (RCCM) Certification Exam

Revenue Cycle Certified Professional I (RCCPI) Certification Exam

Revenue Cycle Certified Professional II (RCCPII) Certification Exam

Revenue Cycle Compliance and the OIG (US)

Revenue Cycle Compliance, Regulations and Rule (US)

Revenue Cycle Regulations & Compliance Review

Revenue Cycle Terminology

Strategies for Handling Payment Objections

Teamwork and Collaboration in the Revenue Cycle

Telehealth Billing (US)

The Appeals Process on Medicare Denials

The Collection Flow

The Exceptional Patient Experience

The Relationship of UB Data Elements & Charges

Triaging for Better Collections

UB Data Elements Relationships

UB Validation Fundamental Outpatient

UB Validation Fundamental Therapy

UB Validation Mom and Baby

Understanding How Hospitals Are Paid

Understanding Patient Balances

Understanding Recovery Audit Contractors

Understanding the Elements of Payments

Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices

Understanding the Stages of Patient Collections

Validating an Acute Inpatient Bill

What a Patient's UB Data Elements Tell You

Why Accurate Health Insurance Data Matters

Why Collecting Patient Balances Matters

Why Coordination of Benefits Matters

Why Insurance Verification Matters

Why Patient Demographic Data Matters

Why Patient Encounter Data Matters

Workers’ Compensation Assignment

Your Office in the World of Medicare

Risk and Governance Courses

Affordable and Social Housing (UK)

Anti-Bribery and Corruption

Anti-bribery and Corruption (AU)

Anti-Bribery and Corruption (UK)

Anti-money Laundering (UK)

Anti-Money Laundering Awareness (AU)

Anti-Money Laundering Awareness (NZ)

Anti-money Laundering Awareness (US)

Brexit - What it Means for my Business (UK)

Business Continuity Management in Action

California Human Trafficking Awareness (US)

Challenge 25

Combatting Modern Slavery (AU)

Competition Law (EU)

Competition Law (UK)

Contract Law (AU)

Contract Management

Culture Series - What is Money Laundering?

Directors' Duties - Part 1 (Diligence, Good Faith and Use of Position) (AU)

Directors' Duties - Part 2 (Solvency, Financial Benefits, Advice and Delegation) (AU)

Directors' Duties - Part 3 (Consequences) (AU)

Environmental Awareness (UK)

Export Controls (US)

Financial Sanctions (UK)

Foreign Corrupt Practices Act (US)

Fraud Awareness (Assess&Learn) (AU)

Fraud Awareness (AU)

Fraud Awareness (NZ)

Fraud Awareness (UK)

Human Trafficking Awareness (US)

Insider Dealing (UK)

Insider Information - ASX-Listed Companies - Part 1 (Material Information) (AU)

Insider Information - ASX-Listed Companies - Part 2 (Penalties & Regulatory Powers) (AU)

Insider Information - ASX-Listed Companies - Part 3 (Further Requirements)

Insider Trading (US)

International Traffic in Arms Regulation (ITAR) Compliance (US)

Introduction to Business Continuity Management

Leading Learning - Anti-Bribery and Corruption

Leading Learning - Anti-Money Laundering Awareness

Leading Learning - Fraud Awareness

Leading Learning - Human Trafficking Awareness

Leading Learning - Risk Management Framework and Process

Leading Learning - Risk Management Principles

Leading Learning - Risk Process Customization and Assessment

Leading Learning - Whistleblower Awareness

Leading Learning – Risk Treatment and Review

Mandatory Reporting of Child Abuse in Schools (AU)

Modern Slavery

Risk and Compliance in the Housing Sector

Risk Management - Part 1 (Introduction to Risk Management)

Risk Management - Part 2 (Risk Assessment)

Risk Management - Part 3 (Risk Treatment)

Safeguarding Vulnerable Adults

Sanctions

Sanctions (AU)

Sanctions (US)

SOX Compliance 101

Victorian Child Safe Standards - We All Have a Role to Play (AU)

Victorian Reportable Conduct Scheme - General Awareness (AU)

Victorian Reportable Conduct Scheme - Heads of Organisations (AU)

Whistleblower Awareness (NZ)

Whistleblower Awareness for Private Sector (AU)

Whistleblower Awareness for the Public Sector (AU)

Whistleblowing (UK)

Sales Mastery Courses

Adaptive Selling

Always Be Closing

Asking Questions

Authority and Social Proof

Be Likeable

Claim or Create Value in Negotiations

Closing

Closing with Confidence in Sales

Commitment and Consistency

Communication in Sales

Creating an Effective Sales Proposal

Creating Customer Trust

Do Your Research

Effective Listening

Effective Questioning for Sales

Establishing Trust with Customers

Ethical Communication in Sales

Features, Advantages and Benefits

Follow Up

Handling Objections in Sales

How to Engage Customers in Telephone Conversations

How to Handle Sales Objections

How to Influence

Introducing Yourself

Know Your USPs

Leading Learning - Executing a Successful Sale

Leading Learning - Negotiation and Influence

Leading Learning - Post Sale Procedures

Leading Learning - Questioning and Objection Handling

Leading Learning - Sales Preparation

Leave Something Behind

Listening Skills - Transform Your Customer Interactions

Making Ethical Decisions

Making Ethical Decisions

Master the Art of Negotiating

Mastering Cross-Cultural Negotiations

Mastering Digital Connections

Navigating Gatekeepers

Navigating the Sale

Negotiating Electronically

Objection Handling

Overcoming Sales Obstacles

Presenting Compelling Proposals

Presenting for Sales People

Prospecting with Ease

Qualify Your Lead

Sales Channel Partnerships

Sales Mastery (Full Course)

Scarcity

Selling Through Questioning

Selling to Power Buyers

Strategies for Professional Presentations

Taking Notes

The 7-Step Selling Process

The Pitch

The Power of Silence

The Sales Pre-Approach

Time Management

Time Management: Tips for Success

Understanding Sales Objections

Use Humour

Sustainability Courses

Economic Sustainability - In Pursuit of an Ethical Profit

Economic Sustainability - The Triple Bottom Line

Environmental - Defining Recycling

Environmental - Reducing Your Carbon Footprint

Environmental - The Realities of Recycling

Environmental - Ways to Zero Waste

Environmental - What is Sustainability

Environmental - Where in the World is Our Waste

Leading Learning - Business Sustainability

Leading Learning - Environmental Sustainability

Social Sustainability - In Action

Social Sustainability - People and Principles

The Sustainability Circles

Toolbox Talks Courses

Abrasive Wheels

Alcohol at Work

Carbon Monoxide Poisoning

Confined Spaces

Construction Dust

Dangers of Working at Night

Electrical Cord Safety

Eye Protection

Falling Objects

Fire Classification and Equipment

Fire Detection and Response (UK)

Fire Prevention

Hand-Arm Vibration Syndrome

Head Protection

Importance of Good Housekeeping

Legionnaire's Disease

Noise and Hearing Protection

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) (UK)

Safe Working with Lift Trucks

Sharps Injuries

Step Ladder Safety

Working Alone

Working at Height

Workplace Vehicle Safety

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