Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
What's L&D's Role in Supporting the Brand Promise?
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
What's Organizational Intellectricity & Why Does It Matter?
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation....
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
Safe surveys for evidence-based decision making
In our increasing drive for data, we’re inclined to want to know more information from people. The move is to...
What NOT to do in L&D
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...
Optimizing Ideation
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the...
Why Learning Experience Matters
The buzzword of the year might be ‘learning experience’. We’re seeing the concept of LX, or learning experience design, rise...
Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
Learning in the Workflow
The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that...
The Performance-Learning Relationship
From the perspective of Learning & Development, performance support and learning are very different things. One is to help succeed...
Thoughts on new leadership in business and learning
“…today’s business schools are busy teaching and researching 20th century management principles and, in effect, leading the parade towards yesterday.” –...
Customer Experience: Training Beyond the Course
In 1999, Pine & Gilmore released The Experience Economy. In it, they argued that our business models have gone from...
The pros and cons of adaptive learning
Among the many areas drawing interest of late is that of adaptive learning. Enabled by technology advances, we can now...
What's really ready for prime time in corporate learning?
It’s easy, with all the buzz around new technologies, to get excited about the possibilities. We can imagine implementing machine...
What is a true L&D professional?
An important point of reflection for any field of endeavor, and members therein, is: where are we and where do...
What are the ethics of L&D?
As our news headlines trumpet questions about ethics in workplace behavior and government, it sparks reflection on our own industry....
Mental Models for Learning Design
Modeling Decisions The world’s changing faster, and our ability to respond depends on our ability to adapt. It’s become clear...
Conation? Increasingly of interest.
At the recent Association for Educational Computing & Technology conference, Thomas Reeves addressed the topic of conation in his keynote....
New thoughts on design thinking
In the early 80’s, I read an article calling for a cognitive engineering: designing systems that matched how our brains...