Learning & Dev’s Positive Deviance Approach
We, in learning & development, often focus on fixing what’s wrong. We try to find guidance on how to do...
Making Small Learnings Work
The label "micro-learning" refuses to die. You’d think, like most hype-driven buzzwords, it would have faded away. Its very persistence...
Emotion in Learning
The behavioral and cognitive views of learning essentially viewed us as formal logical beings. And while a nice conception, it...
In Challenging Times: Make Lemonade in eLearning
In 2009, an SRI team working for the Department of Education led by Barbara Means, reported for the first time,...
Learning with and from Others
My editor here on the SAP Litmos blog, Samantha Lang, commented that she had been hearing quite a bit about...
To Centralize or Localize? Solving the L&D Locus Issue
One of the many trade-offs in L&D is whether to have instructional design (ID) centralized or localized. Sure, it can...
Corporate Training Content: Directions in Curation
One of the mantras I’ve championed is "curation over creation." And I still believe it. It’s just that the task...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
The Power of People in Learning
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly...
Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
What’s L&D’s Role in Supporting the Brand Promise?
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
What’s Organizational Intellectricity & Why Does It Matter?
What’s going to make the difference for an organization? These days, it’s about two things: optimal execution and continual innovation....
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
Safe surveys for evidence-based decision making
In our increasing drive for data, we’re inclined to want to know more information from people. The move is to...
What NOT to do in L&D
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...
Optimizing Ideation
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Critical consumption of content
Of late, I find a number of my posts are about taking down silly articles. And, I find that the...
Why Learning Experience Matters
The buzzword of the year might be ‘learning experience’. We’re seeing the concept of LX, or learning experience design, rise...
Learning to Face Customers
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
Learning in the Workflow
The environment for commerce is changing. Change is happening faster, and this impacts both expectations and ability. Customers expect that...
The Performance-Learning Relationship
From the perspective of Learning & Development, performance support and learning are very different things. One is to help succeed...