
Five Effective Check-ins to Gauge & Improve Remote Learner Experience
We’re all learners right now. Most workers, still clocking in from home, are learning skills they didn’t know they needed....
Jeannie Walters is CEO of Experience Investigators™ by 360Connext and a customer experience speaker, writer, and consultant with more than 20 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and training programs.
We’re all learners right now. Most workers, still clocking in from home, are learning skills they didn’t know they needed....
Organizations have learned a lot collectively in the last few weeks and months. They learned how to transition to a...
Many of us are working from home, managing a team remotely, or working in a disrupted environment. It’s the state...
I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not...
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard...
We joke about the way some people can just get things to go their way simply by being them. You...
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Before I jump into today’s post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...
Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in...
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
This holiday season, the trends around gifts for adults can be classified by one word – comfort. Adults are asking...
In the United States alone, the amount invested in sales training each year is staggering – a whopping $800 billion!...
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer...
We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s...
A simple question often stumps the best of leaders. It’s one of those questions that should be on every corporate...
There are superheroes in your organization. They handle customer issues with ease and understand how to juggle many tasks...
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