We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s up to marketing to help educate those who will eventually use these products and services. It’s up to marketers to educate customers before they even become customers. Let’s think of this in dollars and cents […]
About Jeannie Walters
Jeannie Walters is CEO of 360Connext and a customer experience speaker, writer, and consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and training.
A simple question often stumps the best of leaders. It’s one of those questions that should be on every corporate strategy document, and yet often isn’t. “What sort of experience do you want to deliver?” Sure, it might be answered ten different ways by ten different people, all of whom believe they are correct. But […]
There are superheroes in your organization. They handle customer issues with ease and understand how to juggle many tasks at once. They turn an angry customer into a loyal fan. They find ways to improve processes. They are always learning, often setting THE example for others, and typically happy to do their jobs. These […]
Have you thought about ways your learning paths support your customers? Sometimes we don’t connect the dots between what our employees are learning and the experience we expect them to deliver to customers. When it comes to learning, it’s important an organization tie its business goals with employee education. This can’t be just about process […]
The goal of learning in any workplace is to be, well, better. Better at serving customers. Better at increasing efficiency. Better at employee development. Better at staying ahead of the competition. All of that is achievable with the options in learning today, but how often are we really taking advantage of it? The learning paths […]