TTEC Transforms Customer and Employee Experience using SAP Litmos
Use Case: Employee Training, Service Training, Customer Training
TTEC is a global customer experience company that designs, builds and operates captivating omni-channel customer experiences on behalf of the world’s most innovative brands. The company provides its outcome-based customer engagement solutions through TTEC Digital which designs and builds customer experience consulting and technology solutions and TTEC Engage which operates customer care, growth and trust and safety services.
TTEC is all about the customer and employee experience. Prior to Litmos, being able to deploy a learning management system in a quick turnaround was quite difficult. One of TTEC’s customers was using a LMS that they were having a lot of difficulty with when it came to APIs and single-sign on. TTEC partnered with Litmos to help this client, and over a weekend they got the system deployed. The client was pleasantly surprised at how quick it was to implement.
“The biggest thing [about Litmos] is the flexibility of the technology and the intelligence of the people who work at the organization. When you blend those two things together, it really makes for a great partnership.”
Vice President, Learning & Performance
in employees' 'intent to stay'
in employee NPS
in voluntary attrition