• Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial
Litmos
Choose language EN
  • Deutsch
  • English
  • Español
  • Français
  • Italiano
  • Português
  • 中国
  • 日本
  • 한국어
Log in
Contact us
Support
Search
  • Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial

Epping Forest District Council empowers staff to serve their community with the LMS

580 employees
plus 50 councilors

90%
employee engagement

Cost savings
achieved by making use of prebuilt, off-the-shelf content.

Use case: Employee Training, Compliance Training, Leadership Training, Personal Development, Customer Service, Volunteer Training, Instructor-led Training
Industry: Government

Epping Forest District Council is a medium-sized, local authority in West Essex, bordering on greater London. At Epping Forest their mission is to work together to serve their community. They ensure that their customers are at the heart of everything they do and they “will focus on the things that matter the most to local people.” In continued effort to hold this mission true, Epping Forest selected Litmos Training and Litmos Content as their primary route for training.

In 2021, Epping Forest was experiencing training issues across the entire organization. “Compliance training was a real headache to keep track of and report on. Learning and development activity was communicated over many different channels, meaning it was easy for employees to miss out on opportunities. We found it hard to get managers to be accountable for their teams’ training completion. We found it challenging to get employees involved in personal development. Our councilors wanted more access to learning and in L&D we had to have surveys developed for us,” says Julie Dixon, Learning & Talent Business Partner, People Team. Thankfully, one of her colleagues, the Head of People, recommended the Litmos LMS as she had used it in a previous organization.

With 580 employees plus 50 councilors, Epping Forest began using Litmos for their compliance eLearning including health and safety, GDPR, safeguarding, and more. Now however, they use it for everything, including leadership development, personal development, customer service, volunteers, and instructor-led sessions. Additionally, they are in the process of building out a councilor-specific portion of the LMS that will involve a learning needs assessment for what councilors require in their role, including an onboarding program for new councilors. Currently a training program for councilors exists outside of the LMS. In the upcoming months, the learning and development team will work together to review what topics may be moved into Litmos Training. In addition to the required curriculum, Epping Forest will be utilizing the “Teams” feature to provide all the Litmos Content personal development courses to their councilors as many of them have requested courses on subjects such as Mental Health Awareness.

In addition to the LMS, Epping Forest also utilizes Litmos training courses. By utilizing the prebuilt, off-the-shelf content, they have saved many weeks per course that previously would have been spent gathering the content and building out the course.

With Litmos training content, “we have been able to open up personal development for all employees, and use the content to add to preexisting pathways,” states Dixon.

Since implementing the Litmos LMS and online training courses, Epping Forest has seen great improvement in their training processes. They currently experience almost 90% engagement and their compliance training completion rates have increased with Safeguarding compliance now at 94% and Health and Safety now at 80% compliance. When discussing training goals, Dixon notes that “our interest from the rest of the business to develop their own area learning paths has exceeded our initial target and our target to engage with councilors has been achieved.”

When asked about the organization’s next steps and goals related to training, Dixon says “we aim to host all Corporate Learning and Development on the system by the end of 2022. We also encourage our Service areas to use Litmos for their own team’s training. During 2022 and 2023 we will be building career pathways which will open up routes for all our employees to develop vertically and horizontally across the organization.” They plan to grow their engagement levels to 100% and begin building career pathways starting with manager and leadership development.

epping forest district council logo

Our councilors wanted more access to learning, and now they will have this as a part of Litmos training will be developed specifically for them. In L&D we had to have surveys developed for us. Now with Litmos it is so easy to set up Learning Needs Analysis and training program evaluations.”

Julie Dixon
Learning & Talent Business Partner, People Team, Epping Forest

Start Your Free Trial Today

Start your 14-day free trial with absolutely zero risk or obligation to purchase. You don’t even need to give a credit card number. Just test drive the solution and see for yourself how you can dramatically change how you create and manage online learning.

Free Trial
Litmos Free Trial

Also of Interest

  • Free eLearning Platform
  • New Hire Training Program
  • Educate Online Learning Environment
  • Learning
  • Compare e-learning Platforms
  • LMS
  • eLearning Platform
  • What is a learning management system?
  • See Additional Resources

Solutions by Use Case

  • Employee Training
  • Customer Training
  • Sales Training
  • Operations Training
  • Gig Worker Training
  • Contractor Training
  • Supplier Training

Solutions by Industry

  • Technology
  • Nonprofit
  • Retail
  • Hospitality
  • Healthcare

Contact Us

Contact
USA: +1 925 490 0401
AUS: +61 3 7066 4851
Email
sales@litmos.com
Support
Address
Contact Us
Litmos Reviews Litmos Reviews
Litmos Careers Careers

© 2023 Litmos US, L.P. and affiliates. All rights reserved.

  • Privacy Statement
  • Terms & Conditions
  • Website Terms