• Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial
Litmos
Choose language EN
  • Deutsch
  • English
  • Español
  • Français
  • Italiano
  • Português
  • 中国
  • 日本
  • 한국어
Log in
Contact us
Support
Search
  • Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial

ServiceMax increases customer engagement with Litmos LMS

4X Increase
ServiceMax generated over $250,000 in incremental revenue with face-to-face trainings last year; this year, the company expects to generate $1 million between face-to-face training and online training with Litmos.

Boosted Buy-in
ServiceMax currently has more than 300 employees using the Litmos LMS completing crucial, job-related courses.

ServiceMax is the complete field service software solution helping companies of all sizes manage contracts, scheduling, and parts, while also providing solutions for social, portals and analytics—all delivered in the cloud to any mobile device. The company delivers software that brings together the right data at the right moment to delight customers and drive business results at the crucial point of service.

ServiceMax has experienced great success globally in delivering its field service application. The company has a two-part focus on using eLearning to increase knowledge across the company and to its customers. First, the company needed to set up an online learning program for its employees to be assigned specified learning paths based on their job function that supplemented its current face-to-face training program.

During the second stage, the company is looking to offer certification programs to its customers in order to create more customer engagement and show the full value of ServiceMax products. These courses would be sold to end users through an eCommerce integration built into the LMS.

To successfully create these programs, ServiceMax Education Manager Dana Levitt evaluated several LMS options using the following criteria:

  • User-friendly interface for administrators and learners
  • Course completion certificates
  • eCommerce integration with well-known eCommerce platforms
  • Salesforce integration
  • Bulk upload of important learner data

After reviewing several possible options, the training team chose Litmos and rolled out access to employees based on their functional area. They set up teams and sub-teams so each function could complete required training on a very granular level. The training team received positive feedback that the user interface and admin views are very user-friendly, and Litmos’ integration with single sign-on will be crucial as the team grows.

ServiceMax is planning to roll out the LMS for its customer certification programs down the road. Soon the company will offer three programs: Certified Administrator, Certified Advanced Administrator, Certified Express Administrator. These programs will allow customers to take online courses on consulting methodology, help customers understand the service better, and incentivize customer engagement.

servicemax logo

One of the things we like is that we can integrate Litmos easily. Single sign-on is very important as the company continues to expand its users and use eLearning for customer certification.

Dana Levitt
Education Manager

Start Your Free Trial Today

Start your 14-day free trial with absolutely zero risk or obligation to purchase. You don’t even need to give a credit card number. Just test drive the solution and see for yourself how you can dramatically change how you create and manage online learning.

Free Trial
Litmos Free Trial

Also of Interest

  • Best Online Learning
  • Cloud LMS
  • Top eLearning Software
  • Gamification Learning Platform
  • Enterprise Learning Strategy
  • LMS
  • eLearning Platform
  • What is a learning management system?
  • See Additional Resources

Solutions by Use Case

  • Employee Training
  • Customer Training
  • Sales Training
  • Operations Training
  • Gig Worker Training
  • Contractor Training
  • Supplier Training

Solutions by Industry

  • Technology
  • Nonprofit
  • Retail
  • Hospitality
  • Healthcare

Contact Us

Contact
USA: +1 925 490 0401
AUS: +61 3 7066 4851
Email
sales@litmos.com
Support
Address
Contact Us
Litmos Reviews Litmos Reviews
Litmos Careers Careers

© 2023 Litmos US, L.P. and affiliates. All rights reserved.

  • Privacy Statement
  • Terms & Conditions
  • Website Terms