With Account Owner access, you can edit or customize existing or create new email templates for notifications such as Course Assignments, Due Date Reminders, and Password Resets via Account Settings > Email.

Note: Use login links in emails just one time for security purposes. Login links bypass SSO (where this feature is enabled). Password reset links expire after 24 hours.

Create a New Custom Email Template

As an Account Owner navigate to Account Settings > Email

1. Click ‘Create New’.
2. Give the new Email template a Name.
3. Select the required Email Template Type.
4. Enter a Reply-to address that sends to an Admin contact at your organization.
5. Edit the email subject.
6. Edit the email body.
7. Click ‘Save.’

Note: You should use the placeholders listed at each email template’s sidebar only within that email template. They should be kept from being pasted into other email templates since the formatting could be lost and, if unavailable for that template, will not display any values.

Note: The maximum length of the subject in the email template is 255 characters.

Duplicate an existing Custom Email Template

As an Account Owner navigate to Account Settings > Email.

1. Click the ‘Copy’ button if you would like to duplicate an existing template.
2. Enter the Copied Email Template Name.
3. Select the Copied Email Template Type.
4. Enter the Copied Email Template Reply-to email address.
5. Click ‘Save.’

Note: Creating New email templates is a premium feature and may require additional pricing. Contact your Account Manager or support@litmos.com for more information.

Edit or Customize an Existing Email Template

As an Account Owner access will navigate to Account settings > Email.

1. Click on the Email Template Name.
2. Edit the email subject, body, language or other fields.
3. Enter a Reply-to address that sends to a Admin contact at your organization.
4. Click ‘Save.’

Note: You should use the placeholders listed at each email template’s sidebar only within that email template. They should be kept from being pasted into other email templates since the formatting could be lost and, if unavailable for that template, will not display any values.

Any placeholder can be used in the subject line (except placeholders that generate hyperlinks). You can use multiple placeholders, but the resulting value will be truncated at 255 characters. Please be mindful of this limit when adding placeholders such as course names to the subject line of email templates.