The Triad of Healthcare
The classical Triad of the Chinese tradition is the union of heaven, earth, and man. A loose interpretation of...
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11/07/2018 08:00 AM
11/08/2018 02:00 PM
America/Los_Angeles
Litmos LIVE Virtual Summit
Description of the event
Keys to Success for Patient Access Managers
By Christine Kalish, Brittain-Kalish Group All of the graduations taking place this month caused me to consider what it takes...
Patient Access and the Revenue Cycle
The billing and collection staff in most healthcare organizations often suffer the highest rate of turnover, yet they are imperative...
Make a Wish for Patient Engagement!
Recently, I was watching The Wonderful World of Disney: Disneyland 60th. It was a grand celebration in a way only...
Patient Engagement Starts with Staff Engagement
Most of us have been in that social situation where a couple gets in a disagreement; the “Bickersons” are oblivious...
I Don’t Order Pickles on My Double-Double!
I’ve never been one for fast food, but I am obsessed with In-n-Out Burger. Perhaps I associate my first time...
The Gift of Compassion
Days before Christmas, I gathered all my empty coffee cups and prepared for my winter solstice, briefly stopping in the...
What we can learn from Kaiser Permanente and ‘Shenanigans’
A look at why Kaiser Permanente leads the way in patient engagement and satisfaction. In the 1990's I worked for...
We Have What Ails Your Patient Experience
A recent survey showed that 57% of bad debt in hospitals was from three areas: High deductible health plans. High...
The Art of 'Win-Win'
How do you define winning? In 1963, Herb Cohen coined the term “win-win”; he went on to use the parameters...
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