How do you handle complaints effectively? You take that bad situation – that lemon – and turn it into a good situation or lemonade.
Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.
The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.
When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.
It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.
There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.
Many employees lack the basic skills needed to listen, question and speak clearly over the phone. With so much communication happening digitally, it’s not uncommon to need a refresher on appropriate telephone skills in business.
How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?
Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.
This course will give you an understanding of what characteristics you need to be a successful account manager, and how you can go about engender them within yourself.
This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.
This course can help you to improve your customer service and boost any potential feedback by examining the key skills you’ll need to make your interactions more customer-focused.
Every time you make or receive a call at work, your conversations shape the perception of your company. This course can help to optimize your Telephone Etiquette.
Good complaint handling is a skill vital to retaining customers. Luckily, this course can improve your ability to handle complaints.
This course will help you to increase customer loyalty through your customer service skills.
This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.
We’ll explain what a key account is, what a key account manager does, and how your business could benefit from one.
This course will explain what to expect from key account management, and how to implement it into your business.
Find out how to uncover customers’ needs and how to turn them into opportunities to gain a valuable customer.
Discover how to master fundamental telephone communication and management skills that allow you to be productive while building rapport.
Did you know that many unsatisfied customers don’t even bother to complain? Much more damaging, they simply leave and buy from your competitors. Obviously, customer satisfaction isn’t enough.
In today’s economy, the competition for your customer’s business is tougher than ever. While others are providing service that meets expectations, how can you go above and beyond to exceed expectations?
This course will cover the best practices of industry-leading companies when providing stellar customer service.
Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.