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Course catalog / Base edition / Customer Service Courses

Customer Service Courses

Ensure your staff know how to keep your customers happy. These training courses help with that.

Course Collection
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  • 60 Second Skills
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Turn Lemons into Lemonade

Turn Lemons into Lemonade

How do you handle complaints effectively? You take that bad situation – that lemon – and turn it into a good situation or lemonade.

10 minutes
Key Customer Experiences

Key Customer Experiences

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

10 minutes
The Customer Journey

The Customer Journey

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.

10 minutes
Delight Every Customer

Delight Every Customer

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.

10 minutes
When You Have to Say No

When You Have to Say No

It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.

10 minutes
Using Feedback to Improve Service

Using Feedback to Improve Service

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.

10 minutes
Mastering the Telephone – Basic Skills – Part Two

Mastering the Telephone – Basic Skills – Part Two

Many employees lack the basic skills needed to listen, question and speak clearly over the phone. With so much communication happening digitally, it’s not uncommon to need a refresher on appropriate telephone skills in business.

10 minutes
Mastering the Telephone – Basic Skills – Part One

Mastering the Telephone – Basic Skills – Part One

How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?  

5 minutes
Communication Skills

Communication Skills

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

10 minutes
What Makes a Key Account Manager

What Makes a Key Account Manager

This course will give you an understanding of what characteristics you need to be a successful account manager, and how you can go about engender them within yourself.

5 minutes
Promote Your Service Value

Promote Your Service Value

This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.

10 minutes
Customer Service Success

Customer Service Success

This course can help you to improve your customer service and boost any potential feedback by examining the key skills you’ll need to make your interactions more customer-focused.

10 minutes
Telephone Etiquette

Telephone Etiquette

Every time you make or receive a call at work, your conversations shape the perception of your company. This course can help to optimize your Telephone Etiquette.

5 minutes
Complaint Handling

Complaint Handling

Good complaint handling is a skill vital to retaining customers. Luckily, this course can improve your ability to handle complaints.

10 minutes
Customer Loyalty

Customer Loyalty

This course will help you to increase customer loyalty through your customer service skills.

10 minutes
Vulnerable Customers

Vulnerable Customers

This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.

20 minutes
Introduction to Key Account Management

Introduction to Key Account Management

We’ll explain what a key account is, what a key account manager does, and how your business could benefit from one.

10 minutes
Key Account Management in Your Business

Key Account Management in Your Business

This course will explain what to expect from key account management, and how to implement it into your business.

15 minutes
Identifying and Exceeding Customer Needs

Identifying and Exceeding Customer Needs

Find out how to uncover customers’ needs and how to turn them into opportunities to gain a valuable customer.

15 minutes
Mastering the Telephone: Basic Skills

Mastering the Telephone: Basic Skills

Discover how to master fundamental telephone communication and management skills that allow you to be productive while building rapport.

15 minutes
Handling Customer Complaints

Handling Customer Complaints

Did you know that many unsatisfied customers don’t even bother to complain? Much more damaging, they simply leave and buy from your competitors. Obviously, customer satisfaction isn’t enough.

15 minutes
Excellence in Customer Service

Excellence in Customer Service

In today’s economy, the competition for your customer’s business is tougher than ever. While others are providing service that meets expectations, how can you go above and beyond to exceed expectations?

15 minutes
Five Steps to Problem-Solving and Defusing Upset Customers

Five Steps to Problem-Solving and Defusing Upset Customers

This course will cover the best practices of industry-leading companies when providing stellar customer service.

15 minutes
Is the Customer Always Right?

Is the Customer Always Right?

Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.

15 minutes
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