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Course catalog / Base edition / Customer Service Courses

Customer Service Courses

Ensure your staff know how to keep your customers happy. These training courses help with that.

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Leading Learning – Your Customer’s Journey

Leading Learning – Your Customer’s Journey

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  

15 minutes
Leading Learning – Customer Service in Retail

Leading Learning – Customer Service in Retail

A poor retail experience can break a customer relationship, damage your organization’s brand reputation and the bottom line. Ignoring the importance of customer service and their experience is no longer an option.  

15 minutes
Leading Learning – Managing Customer Feedback

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback.

15 minutes
Leading Learning – Creating A Customer-Centric Culture

Leading Learning – Creating A Customer-Centric Culture

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.

15 minutes
Leading Learning – Communicating with Customers

Leading Learning – Communicating with Customers

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.

15 minutes
Leading Learning – Customer Service Excellence

Leading Learning – Customer Service Excellence

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base.

15 minutes
Leading Learning – Handling Customer Complaints

Leading Learning – Handling Customer Complaints

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them?

15 minutes
Leading Learning – Creating Loyal Customers

Leading Learning – Creating Loyal Customers

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.

10 minutes
Turn Lemons into Lemonade

Turn Lemons into Lemonade

How do you handle complaints effectively? You take that bad situation – that lemon – and turn it into a good situation or lemonade.

10 minutes
Key Customer Experiences

Key Customer Experiences

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

10 minutes
The Customer Journey

The Customer Journey

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.

10 minutes
Delight Every Customer

Delight Every Customer

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.

10 minutes
When You Have to Say No

When You Have to Say No

It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.

10 minutes
Using Feedback to Improve Service

Using Feedback to Improve Service

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.

10 minutes
Mastering the Telephone – Basic Skills – Part Two

Mastering the Telephone – Basic Skills – Part Two

Many employees lack the basic skills needed to listen, question and speak clearly over the phone. With so much communication happening digitally, it’s not uncommon to need a refresher on appropriate telephone skills in business.

10 minutes
Mastering the Telephone – Basic Skills – Part One

Mastering the Telephone – Basic Skills – Part One

How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?  

5 minutes
Communication Skills

Communication Skills

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

10 minutes
What Makes a Key Account Manager

What Makes a Key Account Manager

This course will give you an understanding of what characteristics you need to be a successful account manager, and how you can go about engender them within yourself.

5 minutes
Promote Your Service Value

Promote Your Service Value

This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.

10 minutes
Customer Service Success

Customer Service Success

This course can help you to improve your customer service and boost any potential feedback by examining the key skills you’ll need to make your interactions more customer-focused.

10 minutes
Telephone Etiquette

Telephone Etiquette

Every time you make or receive a call at work, your conversations shape the perception of your company. This course can help to optimize your Telephone Etiquette.

5 minutes
Complaint Handling

Complaint Handling

Good complaint handling is a skill vital to retaining customers. Luckily, this course can improve your ability to handle complaints.

10 minutes
Customer Loyalty

Customer Loyalty

This course will help you to increase customer loyalty through your customer service skills.

10 minutes
Vulnerable Customers

Vulnerable Customers

This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.

20 minutes
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