Customer Service

Look out! Something awesome this way comes. Batten down the hatches because Storm Lenny is here to shower us with the most comprehensive catalogue of cutting-edge content the World has ever seen. Watch SAP News’ coverage of Storm Lenny as he continues to educate and inform the Global workforce with all the latest e-learning courses SAP Litmos has to offer!

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

This course will give you an understanding of what characteristics you need to be a successful account manager, and how you can go about engender them within yourself.

This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.

This course can help you to improve your customer service and boost any potential feedback by examining the key skills you’ll need to make your interactions more customer-focused.

Every time you make or receive a call at work, your conversations shape the perception of your company. This course can help to optimize your Telephone Etiquette.

Good complaint handling is a skill vital to retaining customers. Luckily, this course can improve your ability to handle complaints.

This course will help you to increase customer loyalty through your customer service skills.

This course explores how companies can adopt policies that help them to interact with and service vulnerable customers. It’ll help learners understand what vulnerability really means, entails, and results in.

We’ll explain what a key account is, what a key account manager does, and how your business could benefit from one.

This course will explain what to expect from key account management, and how to implement it into your business.

Find out how to uncover customers’ needs and how to turn them into opportunities to gain a valuable customer.

Discover how to master fundamental telephone communication and management skills that allow you to be productive while building rapport.

In this course you’ll learn some effective strategies for turning a complaining customer into a corporate advocate.

In today’s economy, the competition for your customer’s business is tougher than ever. While others are providing service that meets expectations, how can you go above and beyond to exceed expectations?

This course will cover the best practices of industry-leading companies when providing stellar customer service.

Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities.

This course will cover the best practices of industry-leading companies who provide stellar customer service.