Customer Service Courses

In this course we’ll explain what a key account is, what a key account manager does, and how your business could benefit from having one.

Understanding every step and interaction your customer goes through when purchasing your product, is the customer journey. Understanding that will provide you with the knowledge to create excellent customer experiences.  

A poor retail experience can break a customer relationship, damage your organization’s brand reputation and the bottom line. Ignoring the importance of customer service and their experience is no longer an option.  

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback.

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.

Good communication is the cornerstone of excellent customer service. This course will help you build the skills needed to communicate with your customer, rather it be by telephone, online or in person.

Is your goal to lose customers? Probably not, but it’s easy to do and can have devastating results to your business. Learn to be excellent and build and keep your customer base.

People are becoming more vocal about their experience with businesses, whether it’s good or bad. Regardless of how well you do your job, you’ll probably receive customer complaints. So how do you handle them?

Without customers, companies would cease to exist. Understanding your customer’s needs and approaching every situation with empathy, you have the opportunity create a loyal customer. This course will help you turn any customer into a long-term customer.

How do you handle complaints effectively? You take that bad situation – that lemon – and turn it into a good situation or lemonade.

When customers interact with your company, regardless of who they contact throughout their journey, it’s important that the brand message stay consistent throughout their interactions. This makes transparent communication imperative.

It’s logical to think that saying “no” is bad customer service. Sometimes it’s an obvious choice, while other times, you may have to use a creative approach.

Customer service focuses on human interaction, and directly supporting customers. Customer experience is the sum of the entire customer journey with your company. This includes experience with your product and services.

The customer journey concerns itself with what people do, experience, expect, how they feel about interactions, and their results. Which hopefully ends in a purchase.

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.

Many employees lack the basic skills needed to listen, question and speak clearly over the phone. With so much communication happening digitally, it’s not uncommon to need a refresher on appropriate telephone skills in business.

How do you master fundamental telephone communication and management skills while being productive and building rapport with your internal and external customers?  

Delivering great customer service is everyone’s job. The key to understanding what that signifies is to think about your interaction from the customer’s point of view.

This course looks at the role key accounts play in the success of a business and uncovers the main characteristics of an effective key account manager.

This course will get you thinking about your own company’s service value, and give you some ideas about how to differentiate yourself.

This course can help you to improve your customer service and boost any potential feedback by examining the key skills you’ll need to make your interactions more customer-focused.

Every time you make or receive a call at work, your conversations shape the perception of your company. This course can help to optimize your Telephone Etiquette.

Good complaint handling is a skill vital to retaining customers. Luckily, this course can improve your ability to handle complaints.

This course will help you to increase customer loyalty through your customer service skills.