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Be a Retail Hero
The retail experience isn’t just about selling a product, it’s so much more. People should enjoy their buying experience, and trust they’re being served by people who know what they’re doing. Great customer service is about making your customers feel special and valued, and if you’re able to do this correctly, you’ll create brand ambassadors, and people who will spread the good word.
Covered in this course:
- Welcoming people to your store
- Connecting with customers
- Probing and upselling
- Creating a great fitting room experience
- Providing great service at the register
