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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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The Collection Flow

This course identifies the components of a collection policy and the Collection Flow.
Languages Icon English (US)
Duration Icon 45 Minutes

Managing Patient Balances

This course identifies how patient balances are managed and collected.
Languages Icon English (US)
Duration Icon 45 Minutes

Validating an Acute Inpatient Bill

This course identifies the components of an inpatient acute claim, combining two inpatients and bill validation techniques. Note that in the examples given throughout this course, all dates utilize the placeholder "xx" as the year.
Languages Icon English (US)
Duration Icon 45 Minutes

Payer Follow-Up Part One

This course identifies the reasonable time frame for payment and the tools available for accurate and timely follow-up on outstanding account balances.
Languages Icon English (US)
Duration Icon 45 Minutes

Understanding the Elements of Payments

This course identifies the components of participating and nonparticipating provider payment documents.
Languages Icon English (US)
Duration Icon 45 Minutes

Health Plans Introduction to Medicare Advantage

The Medicare Advantage Plan is offered through private health plan companies. This course will give an overview of various types of Medicare Advantage Plans being offered by these companies. 
Languages Icon English (US)
Duration Icon 45 Minutes

Compliance Training for Health Plan Board Members

This course reviews Compliance Training topics for Health Plan Board Members including a director’s responsibilities, potential challenges members can face, and how to implement an effective compliance plan.
Languages Icon English (US)
Duration Icon 45 Minutes

Interviewing and Hiring While Protecting Yourself and Your Organization

This course will educate you on properly navigating the hiring and interviewing techniques. You will learn best practices for job postings, screening applicants, interviewing, background and reference checks, and making the job offer.
Languages Icon English (US)
Duration Icon 45 Minutes

The Exceptional Patient Experience

This course focuses on your connection and relationship with your patients, including their families and caregivers. It explains the importance of this connection and how to make sure you provide the best possible care and service to your patients.
Languages Icon English (US)
Duration Icon 45 Minutes

Essentials of Telephone Communication Skills

This course will provide a fresh look at your telephone habits and identify ways to finetune them. 
Languages Icon English (US)
Duration Icon 45 Minutes

Getting Generations to Work Together

For the first time in history, we have five generations in the workforce. Each generation brings various motivators, communication styles, and work values. This course introduces strategies for creating a generation-friendly work environment. 
Languages Icon English (US)
Duration Icon 45 Minutes

Cost Containment

In this course, you'll discover the definition of cost containment, its necessity in business, and its ramifications. Additionally, you'll explore the steps involved in each cost containment action plan and strategy.
Languages Icon English (US)
Duration Icon 45 Minutes

Maine Sexual Harassment Prevention

This course meets requirements for sexual harassment prevention training in Maine. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs. 
Languages Icon English (US)
Duration Icon 50 Minutes

Maine Sexual Harassment Prevention

This course meets requirements for sexual harassment prevention training in Maine. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs. 
Languages Icon Spanish (Latin American)
Duration Icon 50 Minutes

Multiple Plan COB Determination Process

This course identifies the Multiple Plan COB Determination Process.
Languages Icon English (US)
Duration Icon 50 Minutes

Four Steps of Requesting Payments from Patients

This course identifies the Collection Communication Cycle.
Languages Icon English (US)
Duration Icon 50 Minutes

Illinois Sexual Harassment Prevention for Hospitality

This course meets requirements for sexual harassment prevention training for restaurants and bars in Illinois. Learn legal definitions, prohibited behavior, prevention strategies, and how to respond if it occurs.  
Languages Icon Spanish (Latin American)
Duration Icon 60 Minutes

Illinois Sexual Harassment Prevention

This course meets requirements for sexual harassment prevention training in Illinois and the City of Chicago. Learn legal definitions, types of behaviors, ways to prevent sexual harassment, and how to respond if it occurs.
Languages Icon Spanish (Latin American)
Duration Icon 60 Minutes

Bystander Awareness

Effective bystanders are important in helping prevent and discourage workplace sexual harassment. This course covers active bystander strategies to safely intervene in harassment situations, how to report the inappropriate conduct, and work towards a harassment-free workplace. 
Languages Icon English (US)
Duration Icon 60 Minutes

Bystander Awareness

Effective bystanders are important in helping prevent and discourage workplace sexual harassment. This course covers active bystander strategies to safely intervene in harassment situations, how to report the inappropriate conduct, and work towards a harassment-free workplace. 
Languages Icon Spanish (Latin American)
Duration Icon 60 Minutes

EXM Lifecycle – Recruitment Stage

Recruitment is a critical area of Employee Experience Management (EXM). This course looks at four areas of the Recruitment Stage of the employee lifecycle: Attracting the Best Candidates, Recruitment Process, AI in Recruitment, and Benefits and Compensation.
Languages Icon English (US)
Duration Icon 60 Minutes

EXM Lifecycle – Onboarding Stage

Effective onboarding is crucial for Employee Experience Management (EXM). This course looks at four areas of this stage of the employee lifecycle: Onboarding, Company Culture and Values, Managing Remote and Hybrid Teams, and Embedding DEI.
Languages Icon English (US)
Duration Icon 60 Minutes

EXM Lifecycle – Development Stage

Development opportunities are crucial to Employee Experience Management (EXM). This course looks at four areas of the Development Stage of the employee lifecycle: Training and Development, Performance Management, Social Connections, and Internal Transfers.
Languages Icon English (US)
Duration Icon 60 Minutes

EXM Lifecycle – Retention Stage

Efforts to retain and recognize employees are crucial to EXM. This course looks at this aspect of the employee lifecycle including: Rewards and Recognition, Health and Wellbeing, Flexible and Hybrid Work Programs, and Communication and Transparency.
Languages Icon English (US)
Duration Icon 60 Minutes
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