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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Tennessee Consumer Data Privacy and Protection

The US state data privacy regulations share common principles. Employees will explore these and how they apply to Tennessee to assist them handle consumer data responsibly. 
Languages Icon English (US)
Duration Icon 30 Minutes

Americans with Disabilities Act

Employees with disabilities are often discriminated against in the workplace. The Americans with Disabilities Act (ADA) was enacted to attempt to remedy this. This course covers the ADA and ways that you can effectively prevent any discrimination towards individuals with disabilities in the workplace.
Languages Icon English (US)
Duration Icon 30 Minutes

California Consumer Privacy Law (CCPA and CPRA)

Know what is expected of your business under California consumer privacy law and train your employees to appropriately respond to consumers’ requests in managing their personal information. 
Languages Icon English (US)
Duration Icon 30 Minutes

California Consumer Privacy Law (CCPA and CPRA)

Know what is expected of your business under California consumer privacy law and train your employees to appropriately respond to consumers’ requests in managing their personal information. 
Languages Icon Spanish (Latin American)
Duration Icon 30 Minutes

Anti-money Laundering Awareness

Help take the profit out of crime by preventing money laundering. Ensure your employees understand how money laundering and terrorism financing occur, the framework to prevent them, and things to look out for. 
Languages Icon English (US)
Duration Icon 30 Minutes

Fraud Awareness

This course defines fraud and the range of fraudulent activities, explains worker and employer responsibilities for preventing fraud, and provides strategies for detecting and reporting fraud. 
Languages Icon English (US)
Duration Icon 30 Minutes

Why Emergency Preparedness Matters

This course prepares you for a natural disaster and other emergency situations, and how to take action to keep yourself and those around you safe.
Languages Icon English (US)
Duration Icon 30 Minutes

Email Management and Ethics

The main advantage of email is the speed with which we can communicate. With the click of a button, we can share documents, presentations, proposals, even photos. But along with the advantages, comes some potential pitfalls.
Languages Icon English (US)
Duration Icon 30 Minutes

Emergency Preparedness

This course prepares you for a natural disaster and other emergencies and teaches you how to take action to keep yourself and those around you safe. 
Languages Icon English (CA)
Duration Icon 30 Minutes

Accessibility for Ontarians with Disabilities Act (AODA) – Introduction and Accessible Customer Service Standards

Learn about the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and gain practical knowledge in providing accessible customer service. This mandatory training is part of a suite focused on the AODA. 
Languages Icon English (CA)
Duration Icon 30 Minutes

Accessibility for Ontarians with Disabilities Act (AODA) – Introduction and Accessible Customer Service Standards

Learn about the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and gain practical knowledge in providing accessible customer service. This mandatory training is part of a suite focused on the AODA. 
Languages Icon French (CA)
Duration Icon 30 Minutes

Understanding the Revenue Cycle at Hospital-Owned Outpatient Offices

This course introduces you to hospital-owned, provider-based offices and other terms used throughout healthcare.
Languages Icon English (US)
Duration Icon 30 Minutes

Developing and Using Key Performance Indicators

This session is about the development and practical use of key performance indicators (KPIs) in a health care organization. This content is focused on new managers, or those without formal training in finance or reporting measures.
Languages Icon English (US)
Duration Icon 30 Minutes

Managing Denials in a Post ICD-10 World

In this course we will discuss best practices to yield success for claims denial management, including an overall strategy, defining key performance indicators, identifying the effects of ICD-10, implementation of an audit process and leveraging available technology.
Languages Icon English (US)
Duration Icon 30 Minutes

Budgeting 101 for Health Care Managers

This module is designed to provide a basic budgeting framework for the health care administrator or manager who has limited training in accounting and finance for the medical practice.
Languages Icon English (US)
Duration Icon 30 Minutes

The Keys to Success as a Patient Access Manager

In this course, we will show how patient access managers can help their employees, department and overall revenue cycle achieve success within their organization.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation – Mom and Baby

This course identifies the components of inpatient delivery, newborn, and mom/baby claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation Fundamental Outpatient

This course builds upon concepts taught in earlier courses and identifies the components of several outpatient claims and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

UB Validation Fundamental Therapy

This course identifies the components of an outpatient therapy claim, such as physical therapy, and bill validation techniques.
Languages Icon English (US)
Duration Icon 30 Minutes

Following Up on a Medicare Payment

This course introduces Medicare follow-up processes.
Languages Icon English (US)
Duration Icon 30 Minutes

General Follow-Up on Blue Cross

This course introduces the Blue Cross system and overall follow-up processes.
Languages Icon English (US)
Duration Icon 30 Minutes

Critical Steps in Payer Identification for Outpatient Offices

This course introduces how payers are identified and verified during the scheduling of an office visit, at check-in on the day of the visit, or at any time during the revenue cycle at a practitioner's office.
Languages Icon English (US)
Duration Icon 30 Minutes

Determining COB and MSP for Outpatient Offices

This course walks you step-by-step through the multiple plan COB determination process. It will help your practitioner office reduce the risk of take backs, fines and penalties.
Languages Icon English (US)
Duration Icon 30 Minutes

Introduction to Healthcare Coding Systems for Outpatient Offices

This course introduces two healthcare coding systems: ICD and CPT/HCPCS. You'll also learn charging and code assignments within a practitioner's office.
Languages Icon English (US)
Duration Icon 30 Minutes
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