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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Workplace Security Basics

Workplace security involves taking physical and digital security measures to protect an organizations’ greatest assets – it’s computer systems, property, and people. Being aware of the risks is key to preventing security breaches. 
Languages Icon English (US)
Duration Icon 20 Minutes

Mobile and Portable Device Security

When it comes to portable devices, cybersecurity is as much about protecting the physical device as it is the information and applications it contains. 
Languages Icon English (US)
Duration Icon 20 Minutes

Overview of EU and US Privacy Laws

Complying with privacy laws across multiple jurisdictions can be complicated. This course will help you understand the fundamentals of privacy law that effects how you collect, store, transfer or erase data. 
Languages Icon English (US)
Duration Icon 20 Minutes

Contract Management

This course outlines the fundamental concepts of contract management, and explores the activities used to administer the contracts you have.
Languages Icon English (US)
Duration Icon 20 Minutes

Marketing Strategies that Drive Effectiveness

Strategic marketing organizations have the capacity to drive value through an organization. Gaining understanding of how to think strategically to develop, measure and promote a marketing plan will help you bridge the gap between “activities” and “results.” 
Languages Icon Spanish (Latin American)
Duration Icon 20 Minutes

Marketing Strategies that Drive Effectiveness

Strategic marketing organizations have the capacity to drive value through an organization. Gaining understanding of how to think strategically to develop, measure and promote a marketing plan will help you bridge the gap between “activities” and “results.” 
Languages Icon German
Duration Icon 20 Minutes

Project Management Skills – What Does it Take?

Project management skills are important for many different reasons. They enable you to act as an effective leader and problem-solver in various situations. 
Languages Icon English (US)
Duration Icon 20 Minutes

Identifying and Gathering Information at Patient Intake

Despite the increased use of EHRs, healthcare facilities still need to understand how to collect accurate patient information.
Languages Icon English (US)
Duration Icon 20 Minutes

Introduction to Coordination of Benefits

This course introduces the term coordination of benefits.
Languages Icon English (US)
Duration Icon 20 Minutes

MSP Requirements Documentation

This course identifies information that should be gathered and documented to support the Medicare Secondary Payer requirements.
Languages Icon English (US)
Duration Icon 20 Minutes

Breaking Down Communication Barriers During Collection Process

Communication barriers pop up when one person doesn't understand the other. Common medical terms and acronyms may be old hat to you, but are often like a foreign language to patients.
Languages Icon English (US)
Duration Icon 20 Minutes

Keys to Effective Communication

This course will explore verbal and non-verbal communication techniques that can help you more effectively ask for and collect patient balances.
Languages Icon English (US)
Duration Icon 20 Minutes

Strategies for Handling Payment Objections

Obtaining payment from patients can be difficult, especially when a patient objects.
Languages Icon English (US)
Duration Icon 20 Minutes

Quality Assurance Methods in the Collection Process

This course is designed to assist you in understanding what quality assurance means to you.
Languages Icon English (US)
Duration Icon 20 Minutes

The Appeals Process on Medicare Denials

This course identifies how to appeal a Medicare denial.
Languages Icon English (US)
Duration Icon 20 Minutes

Reading the Medicare Remittance Advice

This course introduces the Medicare voucher and how to read it.
Languages Icon English (US)
Duration Icon 20 Minutes

Utilizing Power and Influence Effectively

Are having power and using power the same? What if there was a manager who can reward or punish employees? What are the sources of one’s power over others?
Languages Icon English (US)
Duration Icon 20 Minutes

Healthcare Fraud, Waste, and Abuse

All individuals or employees of healthcare providers, service and administrative support suppliers, and health plan sponsors, directly or indirectly contracted with the Medicare program, must do their part to prevent, detect, and correct fraud and abuse to Medicare beneficiaries, the Medicare Program, or the Medicare Trust Fund.
Languages Icon English (US)
Duration Icon 20 Minutes

Compliance Program Overview for Health Plans Participating in Medicare Advantage

This course provides an overview of why it is essential to have an effective compliance program and outlines the minimum requirements established by The Centers for Medicare and Medicaid Services (CMS).
Languages Icon English (US)
Duration Icon 20 Minutes

Medicare Advantage Marketing Guidelines for Health Plans

It is imperative for health plans to know what education is required for their agents to understand the guidelines for marketing materials, holding seminars and public events, and conducting sales appointments.
Languages Icon English (US)
Duration Icon 20 Minutes

Red Flags Rule

This course defines the Red Flags Rule, explains who is impacted by the rules, provides examples of potential red flags, and explains how to react when encountering a potential red flag. 
Languages Icon English (US)
Duration Icon 20 Minutes

Understanding Organ Transplants and the Donation System

Did you know a name is added to the national transplant waiting list every 10 minutes? Learn about the medical, legal, and ethical issues raised by organ donations, and how the system works.
Languages Icon English (US)
Duration Icon 20 Minutes

Revenue Cycle Compliance and the OIG

Healthcare organizations need to have employees that are knowledgeable of the laws and regulations that pertain to them and ensure the revenue cycle is in compliance. 
Languages Icon English (US)
Duration Icon 20 Minutes

Critical Steps in Payer Identification

This course introduces how payers are identified and verified during the patient intake process.
Languages Icon English (US)
Duration Icon 20 Minutes
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