TRAINING COURSE CATALOG

Bribery and Corruption (Part 1 of 5): Understanding Bribery and Corruption

Bribery and corruption is serious business. From the grand corruption of high-level officials to the everyday dishonest favors in business, corruption, and bribery can be devastating to your organization and should not be tolerated.

English (US)

2 Minutes

Bribery and Corruption (Part 2 of 5): Avoiding and Refusing Bribes

Understand that bribery can present itself in both obvious and subtle ways and can result in serious legal implications for both you and your company.

English (US)

2 Minutes

Bribery and Corruption (Part 3 of 5): International Bribery Laws and Conventions

This section of the full course provides a basic overview of the most common international anti-bribery laws and conventions including the FCPA or the Foreign Corrupt Practices Act, the OECD Convention on Combating Bribery and more.

English (US)

2 Minutes

Bribery and Corruption (Part 4 of 5): Business Gifts and Bribes

Bribes come in all shapes and sizes.

English (US)

2 Minutes

Bribery and Corruption (Part 5 of 5): Accepting Gifts and Hospitality in the Workplace

What are the ethical lines for accepting gifts and hospitality in the workplace?

English (US)

3 Minutes

Substance Abuse Toolkit: Addiction

Welcome to the "Substance Abuse Toolkit: Addiction" video lesson meant to describe the severity of addiction, especially as it pertains to the workplace.

English (US)

8 Minutes

Malware: How Can You Tell if Your PC is Infected?

Unfortunately, most of the time you won't immediately know when you get infected. Learn how to identify the warning signals.

English (US)

4 Minutes

Malware: How to Protect Against Malware

Instead of learning to precisely distinguish between different types of malware, e.g. viruses, adware, spyware, worms or trojans, it is more important for you to master some simple actions that can prevent you from becoming a victim.

English (US)

3 Minutes

Malware: How to Remove Malware from Your PC

Removing malware requires an IT specialist - if you don't have an IT department, consider allowing an IT consultant to help you with the these steps.

English (US)

2 Minutes

Malware: What is it and What Can it Do?

Malware includes viruses and spyware that get installed on your computer, phone, or mobile device without your consent.

English (US)

3 Minutes

Password Management Tools

In the past, people wrote their passwords on a notepad and hid them below their keyboard. This is not a good idea - you don't do that, right? Why not let the computer create and remember strong passwords - there are tools for that.

English (US)

4 Minutes

Review and Suggestions to Stay Cyber Safe

Now you know motives, tactics and some important technologies used by cybercriminals.

English (US)

2 Minutes

Social Engineering: What is Phishing and How Does it Work?

Nearly all users get at least one phishing email a day trying to trick them into installing malicious software or leaving a username and password on a suspicious site.

English (US)

8 Minutes

Social Engineering: What is Spear Phishing?

There are two tactics of phishing - sending emails to hundreds or thousands of users and waiting to see who responds, or a very targeted approach to a specific person, called spear phishing.

English (US)

3 Minutes

Social Engineering: What is Vishing and How Does it Work?

Vishing is an attack performed by phone (voice) rather than by email.

English (US)

4 Minutes

Sonic Performance’s Cyber Security Awareness

Cybersecurity has never been more prominent in the news than these days. Colossal breaches made headlines across the globe. In nearly all cases it was a human who clicked on an attachment that installed malware or unveiled sensitive information.

English (US)

69 Minutes

Remarkable Customer Service: How to Tell a Customer No

This video will help you deal with any instance in which you might be unable to fulfill a customer need. There's a big difference between talking about what you can't do and what you can do, and we'll cover exactly what those differences are.

English (US)

4 Minutes

Remarkable Customer Service: Names and Greetings

This video will show you how ridiculously easy it is to establish a positive first impression by using your customer's name along with an inviting greeting.

English (US)

3 Minutes

Remarkable Customer Service: The Three Magic Words of Customer Service

This video will reveal the mystical secret of the three most important words in the entire customer experience.

English (US)

3 Minutes

Remarkable Customer Service: The Value of Remarkable Customer Service

This video will show you an example of some very sad, very awful customer service. It will make you wince. Then, we'll discuss the importance of not acting that way.

English (US)

4 Minutes

Remarkable Customer Service: When, If, and How To Go Off Script

In this video, we discuss the various benefits of using a customer service script, as well as the potential pitfalls and how to avoid them.

English (US)

4 Minutes

Browse the Internet

You need to know how safe and secure browsing limits potential threats and how to minimize some of the risks associated with the Internet.

English (US)

5 Minutes

Cyber Security Awareness: Course Overview

Most attacks do not start as a technically sophisticated attack. The most successful data breaches and cyber incidents can ultimately be traced back to human error or carelessness.

English (US)

4 Minutes

Maintain Physical Security

Some techniques allow you to protect sensitive data from being exposed even if your laptop, PC or mobile device gets lost or stolen.

English (US)

4 Minutes