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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Malware: First Steps if You Realize You Have Been Infected

Maybe you just realized that someone tricked you and you opened a harmful attachment. Now what? What should you do if you have evidence that you are infected?.
Languages Icon English (US)
Duration Icon 2 Minutes

Malware: How Can You Get Infected?

A staggering 66% of all infections happen via email attachments or links in emails that direct you to websites trying to trick you into installing malware.
Languages Icon English (US)
Duration Icon 3 Minutes

Identifying Customer Types

Identifying Customer Types explores the four primary categories of customers that encompass all buying behaviors, enabling salespeople and customer service representatives to tailor their approach for maximum effectiveness.
Languages Icon English (US)
Duration Icon 22 Minutes

Identifying Customer Types: Hands-Off Shoppers

This video will help you prepare for customers who expect you to do everything for them, which is sometimes a really good thing. You'll also see a customer service representative get into an argument with someone who isn't actually there.
Languages Icon English (US)
Duration Icon 4 Minutes

Identifying Customer Types: Independent Shoppers

This video covers the type of customers who do their own research, know exactly what they want, and think they don't need to deal with you. We'll talk about how to convince them that they can't actually live without you.
Languages Icon English (US)
Duration Icon 5 Minutes

Identifying Customer Types: Relationship Shoppers

This video focuses on customers who value a personal relationship with the individual or company they do business with.
Languages Icon English (US)
Duration Icon 5 Minutes

Identifying Customer Types: The Four Main Types of Customers

This amazingly short video introduces the four main types of customers. I say it's 'amazingly short' because it's both short and amazing.
Languages Icon English (US)
Duration Icon 3 Minutes

Identifying Customer Types: Value Shoppers

This video discusses customers who focus primarily on price, along with various ways to identify and then talk with them. It also covers mattresses, baseball, and what to do when a creepy stranger shows up and won't go away.
Languages Icon English (US)
Duration Icon 5 Minutes

Remarkable Customer Service

This course explores the critical role of customer service as a distinguishing factor for business success in competitive markets.
Languages Icon English (US)
Duration Icon 24 Minutes

Remarkable Customer Service: Anticipating Customer Needs

The final video in our Remarkable Customer Service series deals with how to recognize customer needs even when your customers don't explicitly ask for something.
Languages Icon English (US)
Duration Icon 3 Minutes

Remarkable Customer Service: How to Express Empathy

The ability to express empathy for your customers' needs and concerns is one of the most important qualities in providing an exceptional customer experience. This video will cover various right (and hilariously wrong) ways to do it.
Languages Icon English (US)
Duration Icon 4 Minutes

Remarkable Customer Service: How To Strike The Right Balance Between Too Formal and Too Casual

This video discusses the establishing the right atmosphere in customer interactions. A too-casual approach can appear unprofessional, while a too-formal approach can be cold and off-putting.
Languages Icon English (US)
Duration Icon 3 Minutes

Organizational Conflicts of Interest (OCI) in Government Procurement

Welcome to the "OCIs in Government Procurement" video lesson intended to educate learners on what organizational conflicts of interest are and why they matter.
Languages Icon English (US)
Duration Icon 7 Minutes

Optimizing Time Spent on Email

Welcome to the "Optimizing Time Spent on Email" video lesson meant to provide useful email time management strategies. In this lesson, learners will become familiar with statistics pointing out the massive amount of time people spend on email.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams

This video course, "Project Teams," consists of nine lessons designed to help learners facilitate team growth and enhance communication within project groups.
Languages Icon English (US)
Duration Icon 54 Minutes

Resolving an Organizational Conflict of Interest (OCI)

Welcome to the "Resolving an OCI" video lesson meant to walk learners through the process of addressing organizational conflicts of interest.
Languages Icon English (US)
Duration Icon 8 Minutes

Bolstering Bank Security: Robbery Security Response (Part 1 of 2)

Welcome to the "Robbery Security Response: Part One" video lesson meant to teach learners what to do during a bank robbery.
Languages Icon English (US)
Duration Icon 8 Minutes

Bolstering Bank Security: Robbery Security Response (Part 2 of 2)

Welcome to the "Robbery Security Response: Part Two" video lesson intended to guide learners through the steps to take after a bank robbery has occurred.
Languages Icon English (US)
Duration Icon 6 Minutes

Servant Leadership 101

Welcome to the 'Servant Leadership 101' video lesson meant to provide a basic understanding of the background and advantages of servant leadership.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams (Part 2 of 9): Stages of Project Team Development

Welcome to the topic of mastering project management! This video lesson, Stages of Project Team Development, explains the four stages a team experiences as they transition from disparate workers to a unified, functioning team.
Languages Icon English (US)
Duration Icon 6 Minutes

Project Teams (Part 7 of 9): Status Reporting Methods

Welcome to the topic of mastering project management! This video lesson, Status Reporting Methods, explains the who, what, when, and how of reporting the status of a project.
Languages Icon English (US)
Duration Icon 7 Minutes

Achieving Mindfulness at Work (Part 1 of 2): The Case for Mindfulness

Welcome to the "The Case for Mindfulness" video lesson intended to provide basic information on being mindful.
Languages Icon English (US)
Duration Icon 7 Minutes

Project Teams (Part 9 of 9): Collaborating With Project Management Software

Welcome to the topic of mastering project management! This video lesson, Collaborating with Project Management Software, describes the features you should look for when choosing a project management software for your team.
Languages Icon English (US)
Duration Icon 6 Minutes

Controlling Leadership Versus Servant Leadership

Welcome to the 'Controlling Leadership Versus Servant Leadership' video lesson meant to cover how servant leadership compares to the command-and-control style of leadership.
Languages Icon English (US)
Duration Icon 8 Minutes
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