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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Email Matters: Jargon and Shortcuts

This video discusses why you should avoid being too casual in business email writing. The goal of this program is to explain the dangers associated with using company jargon and shortcuts in your email messages.
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Replying to All

This video explores the pitfalls of unnecessary reply to all responses. The goal of this program is to help employees understand the proper use of reply or reply to all options and the dangers sometimes present when using reply to all.
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Respond Promptly

This video discusses how delaying a response can make the sender wonder if their message was received.
Languages Icon English (US)
Duration Icon 4 Minutes

Email Matters: Tools for Emphasis

This video explores methods to deliver a particular tone through the written word.
Languages Icon English (US)
Duration Icon 4 Minutes

Communicating Through Body Language (Part 3 of 5): Movement

Welcome to our Advanced Supervisor series on body language, which is the process of communicating nonverbally.
Languages Icon English (US)
Duration Icon 7 Minutes

Communicating Through Body Language (Part 2 of 5): Position

Welcome to our Advanced Supervisor series on body language, which is the process of communicating nonverbally.
Languages Icon English (US)
Duration Icon 7 Minutes

Communicating Through Body Language (Part 5 of 5): Reading

Welcome to our Advanced Supervisor series on body language, which is the process of communicating nonverbally.
Languages Icon English (US)
Duration Icon 7 Minutes

Email Matters: Address Fields

This video shows the distinctions and uses of the To, CC, and BCC address fields. The goal of this course is to explain the difference between the three address fields and the proper way to use each of them.
Languages Icon English (US)
Duration Icon 4 Minutes

Email Matters: Composing a Message

This video provides the basic components to writing an effective email message. The goal of this video is to help trainees learn all the various components of an email message and how to put them all together in the most effective message possible.
Languages Icon English (US)
Duration Icon 5 Minutes

Email Matters: Handling Irate Customers

This video shows how to properly handle and defuse upset and irate customers.
Languages Icon English (US)
Duration Icon 4 Minutes

Email Matters: Internal Customer Service

Why distinguish between internal and external customers? This video introduces the concept of WACTEO (We Are Customers to Each Other).
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Introduction

This video is an overview of this series and shows when to yield to existing organizational policy.
Languages Icon English (US)
Duration Icon 2 Minutes

Email Matters: Message Length

This video presents arguments in favor of brevity in today's attention deficit society. The goal of this video is to explain why less is more when it comes to the length of an email message. Provides tips on getting your messages read.
Languages Icon English (US)
Duration Icon 3 Minutes

Email Matters: Opening and Closing Lines

This video explains the importance of proper greeting and closing phrases. The goal of this video is to explain the reasons why good greeting and closing phrases can be so important and to help trainees learn how to compose them.
Languages Icon English (US)
Duration Icon 3 Minutes

Make Change Work (Part 10 of 10): Building and Sustaining a Nimble Culture

Welcome to the Make Change Work series written and presented by business performance veteran and award-winning author, Randy Pennington. This 10-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 6 Minutes

Make Change Work (Part 1 of 10): Dodos and Coyotes: Only the Nimble Survive

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 4 Minutes

Make Change Work (Part 2 of 10): The New Realities of Change

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 4 Minutes

Make Change Work (Part 6 of 10): Use Resistance as Your Friend: Follower

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 5 Minutes

Make Change Work (Part 7 of 10): Use Resistance as Your Friend: Leader

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 5 Minutes

Make Change Work (Part 3 of 10): What Change Leaders Do

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 5 Minutes

Make Change Work (Part 8 of 10): When Change Isn’t a Choice: Follower

Welcome to the Make Change Work series written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 5 Minutes

Make Change Work (Part 9 of 10): When Change Isn’t a Choice: Leader

Welcome to the Make Change Work series, written and presented by business performance veteran and award-winning author, Randy Pennington. This ten-part video series presents real ideas for thriving in a world of constant change.
Languages Icon English (US)
Duration Icon 6 Minutes

Communicating Through Body Language (Part 4 of 5): At Work

Welcome to our Advanced Supervisor series on body language, which is the process of communicating nonverbally.
Languages Icon English (US)
Duration Icon 7 Minutes

Communicating Through Body Language (Part 1 of 5): Introduction

Welcome to our Advanced Supervisor series on body language, which is the process of communicating nonverbally.
Languages Icon English (US)
Duration Icon 6 Minutes
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