TRAINING COURSE CATALOG

Email Matters: Humor in Email

This video is designed to show the benefits of safe, gentle humor in building business relationships.

English (US)

4 Minutes

Email Matters: Inappropriate Topics

This video gives reminders about sensitive topics, off-color messages, and dangerous forwards.

English (US)

3 Minutes

Email Matters: Jargon and Shortcuts

This video discusses why you should avoid being too casual in business email writing. The goal of this program is to explain the dangers associated with using company jargon and shortcuts in your email messages.

English (US)

3 Minutes

Email Matters: Replying to All

This video explores the pitfalls of unnecessary reply to all responses. The goal of this program is to help employees understand the proper use of reply or reply to all options and the dangers sometimes present when using reply to all.

English (US)

3 Minutes

Email Matters: Respond Promptly

This video discusses how delaying a response can make the sender wonder if their message was received.

English (US)

4 Minutes

Email Matters: Tools for Emphasis

This video explores methods to deliver a particular tone through the written word.

English (US)

4 Minutes

Email Matters: Writing With Conviction

This video provides details on how to avoid using weak and wimpy wording in your email messages. The goal of this program is to provide an understanding of why some words are better than others when you have a message to communicate.

English (US)

3 Minutes

Let’s Talk: Respect Matters

Our workplace should always be a professional environment, as well as a friendly one. This program covers patterns of disrespectful behaviors, being professional and appropriate, stereotypes, and creating a respectful workplace.

English (US)

9 Minutes

Personal Presentation Strategy: A Positive Approach to Speaking

Sadhana Smiles shares how she finds the enthusiasm needed to make a presentation by discussing the following topics: unlocking your passion, displaying your goals, and feedback for improvement. This is part of the Personal Presentation Strategy program, which includes four helpful videos to encourage people to consider new ways to develop their presentation style, increase confidence, and achieve success. These programs are part of the larger Insights and Strategies series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

8 Minutes

Personal Presentation Strategy: An Efficient Approach to Online Dating

Many single business people need a more efficient approach to dating. Sadhana Smiles offers advice on using a photo and real name, making contact and assessing, connecting safely, and the mindset for online dating. This is part of the Personal Presentation Strategy, which includes four helpful videos to encourage people to consider new ways to develop their presentation style, increase confidence, and achieve success. These programs are part of the larger Insights and Strategies Series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

14 Minutes

Personal Presentation Strategy: Building Your Personal Brand

Sadhana Smiles explains what you can do to ensure your personal brand is positive in several ways, including strategic approach, business cards and email signatures, social media networks, and trying new approaches. This is part of the Personal Presentation Strategy, which includes four helpful videos to encourage people to consider new ways to develop their presentation style, increase confidence, and achieve success. These programs are part of the larger Insights and Strategies series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

13 Minutes

Personal Presentation Strategy: Elevator Pitch

Ben Walkenhorst explains how to get ahead and impress with your elevator pitch in several ways, including engaging in genuine conversation, grabbing attention, and tips for giving a positive impression. This is part of the Personal Presentation Strategy, which includes four helpful videos to encourage people to consider new ways to develop their presentation style, increase confidence, and achieve success. These programs are part of the larger Insights and Strategies series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

11 Minutes

Safety Bob’s Comprehensive Construction Safety Orientation

Construction work is very dangerous, as nearly 1000 workers are killed and thousands of others are injured on construction jobsites each year.

English (US)

24 Minutes

Job Satisfaction (Part 2 of 2): What to Do When You Hate Your Job?

Welcome to the Job Satisfaction programs. This is the second and final video and is designed to help you turn your job attitude around. You can either do something about your problems, or accept them and move on.

English (US)

7 Minutes

Email Matters: Handling Irate Customers

This video shows how to properly handle and defuse upset and irate customers.

English (US)

4 Minutes

Email Matters: Internal Customer Service

Why distinguish between internal and external customers? This video introduces the concept of WACTEO (We Are Customers to Each Other).

English (US)

3 Minutes

Email Matters: Introduction

This video is an overview of this series and shows when to yield to existing organizational policy.

English (US)

2 Minutes

Email Matters: Message Length

This video presents arguments in favor of brevity in today's attention deficit society. The goal of this video is to explain why less is more when it comes to the length of an email message. Provides tips on getting your messages read.

English (US)

3 Minutes

Email Matters: Opening and Closing Lines

This video explains the importance of proper greeting and closing phrases. The goal of this video is to explain the reasons why good greeting and closing phrases can be so important and to help trainees learn how to compose them.

English (US)

3 Minutes

Email Matters: Proofreading

This video illustrates the importance of avoiding spelling and punctuation errors and the challenge of misused words.

English (US)

3 Minutes

Email Matters: Synchronous vs. Asynchronous

This video is on Synchronous vs. Asynchronous and details the differences between these two styles of communication.

English (US)

3 Minutes

Email Matters: The Subject Line

This video provides tips and reminders to ensure maximum value from the subject line of your emails.

English (US)

3 Minutes

Lobbying and Influence

Maria Deveson-Crabbe explains how to effectively lobby for change -- overcoming challenges, achieving through persistence, and approaching success. This is part of the Influencing and Sales Skills program, which includes four informative videos with useful strategies for people who serve, sell, lobby, or influence. These programs are part of the larger Insights and Strategies series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

13 Minutes

Managing Disruptive Conduct

Peter Wallbridge discusses complaints about colleagues, resolving a problem through consultation, organizational code of conduct, and gaining understanding of the issues and ensuring a code of conduct. This is part of the Managing People Problems series, which includes eight constructive videos to help leaders and HR staff tackle the tough people. These programs are part of the larger Insights and Strategies series, in which psychologist Eve Ash talks with leading business professionals who have learned powerful lessons and share their experiences and strategies to achieve best practice.

English (US)

10 Minutes