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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Leading Learning – Quality Management

In project management, it's important to have a process to ensure you plan, test, and incorporate feedback before releasing the project output. Don't skip on quality at any stage.   
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon Korean
Duration Icon 15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon Portuguese (BR)
Duration Icon 15 Minutes

Leading Learning – Managing Customer Feedback

It’s no surprise that gathering and studying customer feedback is valuable if you want to improve your product or service. Yet, getting that feedback can be challenging. This course will help you manage customer feedback. 
Languages Icon English (US)
Duration Icon 15 Minutes

Using Feedback to Improve Service

There are two types of feedback that affect customer service. They’re customer feedback and team feedback. What happens internally within the organization can directly impact your customer’s satisfaction.
Languages Icon English (US)
Duration Icon 10 Minutes

Performance and Feedback Coaching

According to the International Coaches Federation, coaching is partnering with individuals in a thought provoking and creative process that inspires them to maximize their personal and professional potential.
Languages Icon English (US)
Duration Icon 10 Minutes

Being an Inclusive Leader

Inclusive leadership is a hot topic. That’s because inclusive leaders are good for employees and good for business. This course looks at what it means – and what it takes – to be an inclusive leader.
Languages Icon English (US)
Duration Icon 20 Minutes

EXM Lifecycle – Exit Stage

Exiting is a critical aspect of Employee Experience Management (EXM). This course looks at four areas of the Exit Stage of the employee lifecycle: Feedback Mechanisms and Tech, Offboarding and Alumni, Continuous Improvement, and Assessing Your EXM Program.
Languages Icon English (US)
Duration Icon 60 Minutes

Employee Experience Management (EXM) – Exit Stage – Feedback Mechanisms and Tech

Integrating digital tools into feedback mechanisms can help obtain more comprehensive data and insights that can be used to enhance the employee experience. This course teaches you more.
Languages Icon English (US)
Duration Icon 15 Minutes

Employee Experience Management (EXM) – Exit Stage – Assessing Your EXM Program

An Employee Experience Management (EXM) program gives your organization a critical advantage in today’s competitive world of work. Ready to implement yours? Assess your current practice and make vital improvements based on tailored feedback.
Languages Icon English (US)
Duration Icon 15 Minutes

Employee Experience Management (EXM) – Recruitment Stage – AI in Recruitment

Relying too heavily on AI in recruitment can lead to a candidate experience that is impersonal at best, and biased or discriminatory at worst. Learn why you should ensure human oversight and make improvements to processes based on candidate feedback.
Languages Icon English (US)
Duration Icon 15 Minutes

Employee Experience Management (EXM) – Development Stage – Training and Development

Want to retain top talent? Discover how personalized training and continuous feedback keep employees engaged and motivated. This fast-paced course equips you with actionable strategies to boost development and loyalty in your teams. Perfect for HR and people managers.
Languages Icon English (US)
Duration Icon 15 Minutes

Employee Experience Management (EXM) – Development Stage – Performance Management

Learn how to implement effective performance management systems that drive employee growth and engagement. This course offers HR managers tools to ensure transparent, fair, and growth-oriented employee evaluations and feedback.
Languages Icon English (US)
Duration Icon 15 Minutes

Performance Appraisals

Knowing the best ways to provide this feedback is a tremendous asset for you and your employees.
Languages Icon English (US)
Duration Icon 15 Minutes

Completing and Conducting Employee Performance Appraisals

Managers must give their employees feedback through a systematic performance evaluation system.
Languages Icon English (US)
Duration Icon 10 Minutes

Introduction to Employee Assessment

All too often, managers and employees dread performance evaluations. Sometimes people can respond to criticism with defensiveness and frustration. For this reason, managers may feel awkward giving negative feedback to employees.
Languages Icon English (US)
Duration Icon 5 Minutes

Feedback and Non-Verbal Communication

Communication could be defined as the act of transferring a message and its meaning to one or more people. This sounds simple, but in the real world, communication can pose major challenges.
Languages Icon English (US)
Duration Icon 7 Minutes

Introduction to Performance Appraisals and Appraisal Systems

People usually want and need feedback about the quality of their work. As with everything, there is a right way and a wrong way to provide your employees with appraisals of their performance.
Languages Icon English (US)
Duration Icon 8 Minutes

Constructive Feedback

Leading meetings is an important part of a manager’s job responsibilities. Because so much time is spent in meetings it’s critical managers have the skills to conduct effective meetings.
Languages Icon English (US)
Duration Icon 5 Minutes

Mastering Outlook 365 – Advanced (2023)

In this course, we will show you how to use many of the organization features built into Outlook to set up accounts, manage data files, and manage your inbox.
Languages Icon English (US)
Duration Icon 83 Minutes

Engaging Teams Meetings

You’ll learn how to ask questions that can invite (or require) participation and how to access add-ins that will provide you with additional tools for adding interest and encouraging engagement.
Languages Icon English (US)
Duration Icon 45 Minutes

Thrive in Change: Leverage Feedback for Agility

Agile teams don't wait for feedback, they build it in. Learn how to create fast, actionable feedback loops.
Languages Icon English (US)
Duration Icon 1 Minutes

Turn Innovative Ideas into Real-World Solutions: Execute Innovation Initiatives

Ideas don't create impact-execution does. Learn how to take an idea from concept to reality using structured execution strategies and fast feedback loops.
Languages Icon English (US)
Duration Icon 4 Minutes

Essential Telephone Skills

This course develops ten essential telephone skills, such as properly answering business calls, placing callers on hold, providing spoken feedback signals, avoiding excuses, recognizing and minimizing mouth noises and more.
Languages Icon English (US)
Duration Icon 19 Minutes
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