TRAINING COURSE CATALOG

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.

German

5 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.

Spanish (Latin American)

5 Minutes

Hospitality – Food Service Best Practice

In this video, Kylie Bell describes the surprising aspects of Rick Snyder's hope theory: namely that it leads to a 14% bump in productivity because people are happier and more focused. Hope theory gives people a stronger chance of achieving goals.

German

10 Minutes

Hospitality – Food Service Best Practice

In this video, Kylie Bell describes the surprising aspects of Rick Snyder's hope theory: namely that it leads to a 14% bump in productivity because people are happier and more focused. Hope theory gives people a stronger chance of achieving goals.

Spanish (Latin American)

10 Minutes

Hospitality – Food Service Best Practices

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.

English (UK)

15 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.

English (UK)

10 Minutes

Taking Care of Yourself First

This course will come up with ways you can put yourself first, without sacrificing your great level of service.   

English (UK)

10 Minutes

Upselling in Hospitality

Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn't need to be though.

English (UK)

10 Minutes

Cultural Awareness in Hospitality

To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world.

English (US)

10 Minutes

Food Safety and Hygiene – Allergen Awareness

Ensure your employees understand allergens and their dangers, and can prepare, process and handle food safely, minimising the risk of allergic reactions. 

English (UK)

25 Minutes

Food Safety and Hygiene – Catering Level 2

Designed for catering or hospitality employees who regularly handle food, this course aims to build an in-depth understanding of food hygiene in the workplace, ensuring compliance with food safety duties and keeping consumers safe. 

English (UK)

40 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

Japanese

10 Minutes

Leading Learning – Food Safety and Allergen Awareness

Ensure your employees understand allergens and their dangers, and can safely prepare, process and handle food in ways that minimize the risk of allergic reactions.

English (US)

20 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

Portuguese (BR)

10 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

Korean

10 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

English (US)

10 Minutes

Right People – Right Roles

Identify people on your teams that are exceptional in their role - those traits each person embodies becomes your benchmark. Then find individuals who fit or exceed those expectations. 

English (US)

10 Minutes

Make Your Service Memorable

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be.

English (US)

10 Minutes

Identifying Organizational Behavior

Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need. 

English (US)

10 Minutes

Driving Change in Hospitality

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you'll learn to adapt to change.

English (US)

10 Minutes

Using Empathy in the Customer Journey

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

English (US)

10 Minutes

Customer First Thinking

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?

English (US)

10 Minutes

Illinois Sexual Harassment Prevention in Hospitality for Managers

Not needed for translations

Spanish (Latin American)

120 Minutes

Illinois Sexual Harassment Prevention in Hospitality for Managers

This course meets requirements for sexual harassment prevention training for managers and supervisors in restaurants and bars in Illinois. Learn legal definitions, prohibited behavior, prevention strategies, and how to respond if it occurs.  

English (US)

120 Minutes