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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Keyword: hospitality

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Lead with Hospitality (Part 7 of 25): How to Respond Positively vs. Reacting Negatively

In this video, Taylor Scott starts with the inner workings of the human brain. You'll learn about the neocortex, the limbic system, and the amygdala. Taylor shows you how to improve your self-control over time.
Languages Icon English (US)
Duration Icon 6 Minutes

Lead with Hospitality (Part 2 of 25): How to Conduct 1-on-1 Meetings

In this video, Taylor Scott talks about connections. Specifically, how to establish emotional connections through effective one-on-one meetings.
Languages Icon English (US)
Duration Icon 6 Minutes

Hotel Hospitality: Allocating Guest Rooms

Welcome to the "Allocating Guest Rooms" video lesson intended to focus on placing guests in a room that meets their needs and wants as closely as possible.
Languages Icon English (US)
Duration Icon 6 Minutes

Hospitality Workplace Safety: Responding to Fires

Welcome to the "Responding to Fires" lesson that teaches employees how to respond to fires appropriately and safely at work.
Languages Icon English (US)
Duration Icon 7 Minutes

Hospitality Workplace Safety: Knife Safety

Welcome to the "Knife Safety" lesson that provides employees with helpful tips for handling knives at work.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality: Introduction – The Summer Grace Story

A recent Gallup Poll revealed that an overwhelming majority of employees are disengaged and not motivated at work and over 52% said they are currently looking for a new job.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 9 of 25): How to Match Leadership Styles to Specific Situations

In this session, Taylor Scott will help you understand these six styles and how to apply the appropriate style to each specific situation. When you Lead with Hospitality you learn how to become more flexible and agile as a leader.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 8 of 25): How to Improve Your Social Awareness

In this video, Taylor Scott shows you how to read body language, facial expressions, and to listen for the tone of voice to become more socially aware and to "read the room" more effectively.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 3 of 25): How to Conduct Team Meetings

In this video, Taylor Scott will show you how to connect the members of your team to each other and keep them connected to your collective cause and mission through productive team meetings.
Languages Icon English (US)
Duration Icon 7 Minutes

Gift and Hospitality Issues (Part 1 of 4): Ethical Issues and Problems

This video is the first of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 7 Minutes

Gift and Hospitality Issues (Part 2 of 4): Workplace Skills for Success

This video is the second of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 7 Minutes

Hotel Hospitality: Handling Guest Luggage

Welcome to the "Handling Guest Luggage" video lesson intended to describe how to handle guest luggage appropriately when working at the bell desk of the front office.
Languages Icon English (US)
Duration Icon 7 Minutes

Hospitality Workplace Safety: Slips, Trips, and Falls

Welcome to the "Slips, Trips, and Falls" lesson that informs workers how to stay protected against slip, trip, and fall incidents in the workplace.
Languages Icon English (US)
Duration Icon 8 Minutes

Hospitality Workplace Safety: Fire Prevention

Welcome to the "Fire Prevention" lesson that teaches viewers key fire prevention tips.
Languages Icon English (US)
Duration Icon 8 Minutes

Lead with Hospitality (Part 12 of 25): How to Give Effective Feedback

In this video, Taylor Scott will show you how, when, and where you can use the Leadership Code (E.D.O.C.) to inspire the people you lead through education, sharing your knowledge, and teaching them new skills.
Languages Icon English (US)
Duration Icon 8 Minutes

Hospitality Workplace Safety: Protecting Yourself with Ergonomic Practices

Welcome to the "Protecting Yourself with Ergonomic Practices" lesson that explains the importance of ergonomics in the workplace.
Languages Icon English (US)
Duration Icon 9 Minutes

Gift and Hospitality Issues (Part 3 of 4): What You Need to Know

This video is the third of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 9 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon German
Duration Icon 10 Minutes

Hospitality – Food Service Best Practice

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.
Languages Icon Spanish (Latin American)
Duration Icon 10 Minutes

Soft Selling in Hospitality

Nobody wants a pushy salesperson bothering them as they sit down for a delicious meal or checking in to a hotel to relax.
Languages Icon English (UK)
Duration Icon 10 Minutes

Upselling in Hospitality

Upselling can be thought of as a tricky proposition in hospitality, especially when you think of sales as being a pushy hard sell.It doesn't need to be though.
Languages Icon English (UK)
Duration Icon 10 Minutes

Cultural Awareness in Hospitality

To put it simply, every customer you meet is different. They each have their own certain views, preferences and expectations. This is because every person is a product of their culture and it informs how they think, feel and interact with the world.
Languages Icon English (US)
Duration Icon 10 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.
Languages Icon Japanese
Duration Icon 10 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.
Languages Icon Portuguese (BR)
Duration Icon 10 Minutes
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