TRAINING COURSE CATALOG

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

English (US)

10 Minutes

Leading Learning – Gifts and Hospitality

Gift exchanging, although part of many cultures for centuries, can occur with an expectation of reciprocity. We’ll dive deeper into when and how gifts and hospitality create issues for organizations, and can cause a conflict of interest.

Korean

10 Minutes

Make Your Service Memorable

In hospitality, the guest experience is the key to success. The amount of hospitality you and your employees demonstrate, determines how good your guest's experience will be.

English (US)

10 Minutes

Identifying Organizational Behavior

Hospitality is known as the work of graciously offering care, politeness, and courtesy to whoever is in need. 

English (US)

10 Minutes

Customer First Thinking

With increasing competition in hospitality and the consumers desire for immediacy, how do you stay at the forefront and deliver what your customer's want?

English (US)

10 Minutes

Driving Change in Hospitality

Many businesses go through change rapidly, yet most don’t deal with change very well. By using certain tactics you'll learn to adapt to change.

English (US)

10 Minutes

Using Empathy in the Customer Journey

How do you acknowledge your hospitality customers with empathy and assurance, while making it second nature in your daily routine?

English (US)

10 Minutes

Understanding Motivation in Hospitality

Job performance is the measurement of how well people get their work done. Job performance has three parts: ability, situational constraints, and motivation.

English (US)

10 Minutes

Developing Hospitality Teams

In hospitality a team environment is essential. Throughout the customer journey, various players provide interactions or services from start to finish.

English (US)

10 Minutes

How Teams Drive Your Business

Success in hospitality industries around the globe can be summed up in one word. Teamwork. Together, the individual team goals should help in the overall organizational goal of increasing occupancy.

English (US)

10 Minutes

Digital Communication in Hospitality

Information sharing needs to be digitized in order to become more effective at communicating. Hotels should use the technology that simulates our mobile, socially connected lives.

English (US)

10 Minutes

Win-Win Negotiations for Conflict Resolution in Hospitality

There are specific steps that you can take to create a Win-Win Negotiation Process, "win-win," which describes the collaboration strategy in the conflict model.

English (US)

10 Minutes

Team Training in Hospitality

Successful teams need significant training. Specifically, they need to work on their interpersonal skills. The training should address, How do we listenand communicate? And how do you provide good feedback?

English (US)

10 Minutes

Hospitality Workplace Safety: Hazard Communication Guidelines

Welcome to the "Hazard Communication Guidelines" lesson that teaches employees about the Hazard Communication Standard (HCS).

English (US)

13 Minutes

Hospitality – Food Service Best Practices

Serving means more than just serving food. You’re also there to serve the customer. So, if you're involved in food service – especially as part of the waiting on staff – this course will serve you up some knowledge.

English (UK)

15 Minutes

Healing Customer Relationships in Hospitality

As a hospitality employee, you interact with a variety of customers in different ways. It’s important to develop skills that will help in your customer interactions.

English (US)

15 Minutes

Hazard Communication in the Hospitality Industry

MARCOM's Video On Demand (VOD) program on Hazard Communication in Hospitality Environments discusses the requirements of the HAZCOM Standard, the hazards that can be associated with different types of HAZMATs and more.

English (US)

22 Minutes

Hotel Hospitality: Front Office

Welcome to the "Hotel Hospitality: Front Office" video course intended to provide action steps based on the responsibilities of front desk staff.

English (US)

23 Minutes

Business Gift and Hospitality Issues

Exchanging gifts and displaying hospitality are commonplace in the business world. Gifts and business hospitality are important in building strong business relationships, but they may compromise your ethical standards against undue influence.

English (US)

25 Minutes

Bloodborne Pathogens for Hospitality

Bloodborne pathogens are microorganisms such as viruses or bacteria that, if present in blood, can cause disease in humans.

English (US)

30 Minutes

Florida Human Trafficking

This video course explores the definition of human trafficking, identifying warning signs in potential victims, and appropriate, effective responses within hospitality settings, particularly hotels and motels.

English (US)

31 Minutes

Food Safety and Hygiene – Catering Level 2

Designed for catering or hospitality employees who regularly handle food, this course aims to build an in-depth understanding of food hygiene in the workplace, ensuring compliance with food safety duties and keeping consumers safe. 

English (UK)

40 Minutes

Hospitality Workplace Safety

Welcome to the "Hospitality Workplace Safety" course that is designed to teach employees in the hospitality industry how to prepare for and handle various safety concerns in the workplace.

English (US)

52 Minutes

Illinois Sexual Harassment Prevention for Hospitality

This course meets requirements for sexual harassment prevention training for restaurants and bars in Illinois. Learn legal definitions, prohibited behavior, prevention strategies, and how to respond if it occurs.  

Spanish (Latin American)

60 Minutes