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TRAINING COURSE CATALOG

An ever-growing library of relevant training courses

Award-winning training content collections for your employees, customers, and partners across the globe. Our collections include thousands of courses professionally created for a more productive workplace.

Re-skill, upskill, or fill worker skill gaps and minimize risk with compliance training. Support retention and career mobility and best of all, create a positive culture.

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Keyword: hospitality

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Lead with Hospitality (Part 2 of 25): How to Conduct 1-on-1 Meetings

In this video, Taylor Scott talks about connections. Specifically, how to establish emotional connections through effective one-on-one meetings.
Languages Icon English (US)
Duration Icon 6 Minutes

Lead with Hospitality (Part 3 of 25): How to Conduct Team Meetings

In this video, Taylor Scott will show you how to connect the members of your team to each other and keep them connected to your collective cause and mission through productive team meetings.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 4 of 25): How to Connect with Written Communication

In this video, Taylor Scott will show you how to stay connected to your team through timely and purposeful written communication.
Languages Icon English (US)
Duration Icon 4 Minutes

Lead with Hospitality (Part 19 of 25): How to Create a Compelling Vision

In this video, Taylor Scott will show you how to craft a compelling vision and clearly communicate it to your team in a way that excites them, inspires them, and makes them want to be part of the process.
Languages Icon English (US)
Duration Icon 4 Minutes

Lead with Hospitality (Part 14 of 25): How to Create a Sense of Belonging

Genuine kindness is a powerful tool for leaders to use when creating a sense of belonging within their organization.
Languages Icon English (US)
Duration Icon 5 Minutes

Lead with Hospitality (Part 17 of 25): How to Encourage and Engage Your Team

When you encourage the people you lead, you give them confidence, which motivates them to work harder and push themselves further.
Languages Icon English (US)
Duration Icon 5 Minutes

Lead with Hospitality (Part 12 of 25): How to Give Effective Feedback

In this video, Taylor Scott will show you how, when, and where you can use the Leadership Code (E.D.O.C.) to inspire the people you lead through education, sharing your knowledge, and teaching them new skills.
Languages Icon English (US)
Duration Icon 8 Minutes

Lead with Hospitality (Part 6 of 25): How to Improve Your Self-Awareness

In this video, Taylor Scott defines what self-awareness is and why it is so important for effective leadership. Understanding your emotional state is critical because this is what everybody else sees, hears, and feels.
Languages Icon English (US)
Duration Icon 5 Minutes

Lead with Hospitality (Part 8 of 25): How to Improve Your Social Awareness

In this video, Taylor Scott shows you how to read body language, facial expressions, and to listen for the tone of voice to become more socially aware and to "read the room" more effectively.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 16 of 25): How to Increase Productivity with Fulfillment

In this video, Taylor Scott defines the two key components of fulfillment and shows you how you can use fulfillment to increase you team's productivity.
Languages Icon English (US)
Duration Icon 4 Minutes

Lead with Hospitality (Part 24 of 25): How to Inspire Action Through Storytelling

Stories inspire people through the emotional connections they build with them and the goals behind the story. They can also be used to crystalize a leader's vision.
Languages Icon English (US)
Duration Icon 4 Minutes

Lead with Hospitality (Part 23 of 25): How to Inspire Your Team

Before you can pour your enthusiasm and inspiration into the people you lead, you must first fill up your own cup with inspiration.
Languages Icon English (US)
Duration Icon 5 Minutes

Lead with Hospitality (Part 20 of 25): How to Lead with SMART Goals

In this video, Taylor Scott will show you how to craft SMART goals for you and your team that align with an overarching vision to ensure focus and urgency toward delivering your desired results.
Languages Icon English (US)
Duration Icon 4 Minutes

Lead with Hospitality (Part 9 of 25): How to Match Leadership Styles to Specific Situations

In this session, Taylor Scott will help you understand these six styles and how to apply the appropriate style to each specific situation. When you Lead with Hospitality you learn how to become more flexible and agile as a leader.
Languages Icon English (US)
Duration Icon 7 Minutes

Lead with Hospitality (Part 22 of 25): How to Execute with Purposeful Communication

In this video, Taylor Scott will show you how to engage consistent and ongoing communications, accountability conversations, and feedback celebrating incremental wins in order to drive success.
Languages Icon English (US)
Duration Icon 4 Minutes

Gift and Hospitality Issues (Part 3 of 4): What You Need to Know

This video is the third of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 9 Minutes

Gift and Hospitality Issues (Part 1 of 4): Ethical Issues and Problems

This video is the first of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 7 Minutes

Gift and Hospitality Issues (Part 2 of 4): Workplace Skills for Success

This video is the second of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 7 Minutes

Gift and Hospitality Issues (Part 4 of 4)- Actions for Success

This video is the fourth of a four part course that covers the basic information that employees and managers need to know about gift and hospitality issues. It provides practical information, advice, tips, and a character connection.
Languages Icon English (US)
Duration Icon 4 Minutes

Hotel Hospitality: Front Office Do’s and Don’ts

Welcome to the "Front Office Do's and Don'ts" video lesson meant to provide action steps on how to perform exceptionally in the front office.
Languages Icon English (US)
Duration Icon 5 Minutes

Hotel Hospitality: Allocating Guest Rooms

Welcome to the "Allocating Guest Rooms" video lesson intended to focus on placing guests in a room that meets their needs and wants as closely as possible.
Languages Icon English (US)
Duration Icon 6 Minutes

Hotel Hospitality: Booking Requests

Welcome to the "Booking Requests" video lesson meant to describe how to help guests by booking their reservations.
Languages Icon English (US)
Duration Icon 5 Minutes

Hotel Hospitality: Front Office

Welcome to the "Hotel Hospitality: Front Office" video course intended to provide action steps based on the responsibilities of front desk staff.
Languages Icon English (US)
Duration Icon 23 Minutes

Hotel Hospitality: Handling Guest Luggage

Welcome to the "Handling Guest Luggage" video lesson intended to describe how to handle guest luggage appropriately when working at the bell desk of the front office.
Languages Icon English (US)
Duration Icon 7 Minutes
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